The\u00a0multi-year collaboration creates an\u00a0AI-powered approach to workforce development by\u00a0connecting\u00a0Salesforce’s leading CRM technologies with Pearson’s expertise in skills intelligence, assessment, and learning design. This partnership will help Salesforce anticipate emerging role needs, build critical capabilities at scale, and validate skills across its organization.<\/p>\n
Advancing AI-era Skill Development\u00a0\u00a0<\/p>\n
The two organizations have a longstanding relationship grounded in elevating skills\u00a0and agentic AI\u00a0at scale. Salesforce\u00a0technologies,\u00a0including\u00a0Agentforce,\u00a0already\u00a0strengthen\u00a0the insight and delivery behind Pearson\u00a0customer\u00a0service solutions.\u00a0At the same time, Pearson Professional Assessments\u00a0serves\u00a0as Salesforce’s\u00a0sole global exam provider, delivering\u00a0a diverse catalog of\u00a080\u00a0Salesforce\u00a0certifications.\u00a0\u00a0\u00a0<\/p>\n
Through this expanded collaboration, Pearson’s Faethm, Credly, and assessment capabilities will help Salesforce:\u00a0<\/p>\n
Anticipate\u00a0emerging\u00a0skill\u00a0needs across the workforce with predictive, role-level insights.\u00a0
\n Build\u00a0capability at scale through targeted assessments, upskilling, and training.\u00a0
\n Validate\u00a0skills with industry-recognized credentials and certifications.\u00a0<\/p>\n
“AI is reshaping how we work faster than most organizations can reskill their people, creating a growing gap that impacts productivity and performance,” said Vishaal Gupta, President of Enterprise Learning and Skills at Pearson. “Our research shows that productivity gains come when learning keeps pace with AI adoption, building the skills, confidence and trust people need to work effectively alongside it. Through our expanded partnership with Salesforce, organizations can embed learning directly into the flow of work, turning skills development into a strategic capability that evolves with the business and drives sustainable growth.”<\/p>\n
From Long Standing Customer to Enterprise Value Partner\u00a0<\/p>\n
For more than 25 years,\u00a0Pearson has relied on Salesforce<\/a>\u00a0to enhance its business processes. Employees across Pearson use Salesforce each day to work more efficiently, supported by integrated capabilities across Agentforce Sales, Agentforce Service, Agentforce Marketing, and Agentforce Data.\u00a0With\u00a0this new agreement, Pearson moves from a longtime customer to an enterprise value partner to the world’s #1 AI CRM.\u00a0\u00a0\u00a0<\/p>\n “The pace of AI transformation is rewriting what it means to be workforce-ready, and it’s rewriting it fast. Our partnership with Pearson gives us a more connected way to anticipate where our people need to grow, build those capabilities at scale, and validate them with credentials that matter. This is how you build a workforce\u00a0that doesn’t just keep up with change. It leads it,” said Shannon Wasiolek, SVP & Head of Global Field Readiness, Salesforce.<\/p>\n In an environment where the pace of technological change is outstripping the pace of learning, the urgency for skill development continues to increase. Pearson’s\u00a0Mind the AI Learning Gap<\/a>\u00a0research shows that human\u2013AI collaboration could add up to\u00a0$6.6 trillion\u00a0to the U.S. economy by 2034, but only if workers can upskill quickly enough to keep up with emerging technologies. This imperative is echoed by Salesforce,\u00a0which reports<\/a>\u00a0that entry level roles are rapidly transforming in the age of AI.<\/p>\n This collaboration reflects Pearson’s commitment to helping people realize the life they imagine through learning and reinforces the company’s role as a trusted partner to global employers navigating AI-driven transformation.<\/p>\n Recent Pearson News\u00a0<\/p>\n About Pearson\u00a0<\/p>\n At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough.\u00a0That’s\u00a0why our c. 18,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s lifelong learning company, serving customers in\u00a0nearly 200\u00a0countries with digital content, assessments, qualifications, and data. For us, learning\u00a0isn’t\u00a0just what we do.\u00a0It’s\u00a0who we are. Visit us at pearsonplc.com<\/a>.\u00a0<\/p>\n About Salesforce<\/p>\n Salesforce helps organizations of any size become agentic enterprises \u2014 integrating humans, agents, apps, and data on a trusted, unified platform to unlock unprecedented growth and innovation. Visit www.salesforce.com<\/a> for more information.<\/p>\n Media Contacts:<\/p>\n
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