Jeff Comstock, president of CX Product & Technology. – NiCE<\/p>\n
Hoboken-based NiCE<\/a>, which offers purpose-built AI-powered platforms that automate engagements, has announced a strategic partnership with Konecta<\/a>, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets.<\/p>\n The core of this partnership is NiCE\u2019s CX AI platform, CXone, recognized as a leading Contact Center as a Service (CCaaS) solution, along with NiCE Cognigy\u2019s cutting-edge generative and agentic AI technology.<\/p>\n As part of the agreement, Konecta will integrate NiCE\u2019s technology, including NiCE Cognigy\u2019s AI capabilities, into its own open platform, delivering out-of-the-box digital agents trained on industry-specific regulatory requirements and customer journeys.<\/p>\n With NiCE\u2019s advanced orchestration, Konecta is moving beyond traditional conversational bots to agentic AI that can autonomously handle back-office tasks, support human agents and coordinate across systems to streamline complex operations.<\/p>\n \u201cThis partnership reflects Konecta\u2019s leadership in operationalizing AI at a global scale, which is why they have earned NiCE\u2019s Global Platinum Partner status,\u201d said Jeff Comstock, president of CX Product & Technology at NiCE.<\/p>\n \u201cTogether, we are helping organizations move from AI experimentation to execution by connecting real-time insight to action through agentic AI. The result is faster resolution, lower cost to serve and more consistent, intelligent customer experiences across every interaction.\u201d<\/p>\n Bringing these capabilities together enables intelligent virtual agents and real-time AI assistance that move beyond insights to autonomous, action-oriented execution across the customer journey.<\/p>\n","protected":false},"excerpt":{"rendered":"Jeff Comstock, president of CX Product & Technology. – NiCE Hoboken-based NiCE, which offers purpose-built AI-powered platforms that…\n","protected":false},"author":2,"featured_media":38661,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[179,24,25,807,20143,23907,8165,23908,23909,23413,20141],"class_list":["post-38660","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","tag-agentic-ai","tag-ai","tag-artificial-intelligence","tag-ccaas","tag-cognigy","tag-contact-center-as-a-service","tag-cx","tag-cxone","tag-jeff-comstock","tag-konecta","tag-nice"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/38660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=38660"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/38660\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/38661"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=38660"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=38660"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=38660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}