They\u2019ve become a staple of the virtual call. But the AI notetaker\u2014the one you or a coworker uses to transcribe the call and highlight key points\u2014could spell trouble for organizations.<\/p>\n
That\u2019s according to Arielle Patrick, a managing partner at Upland Workshop, a strategic advisory firm. Patrick works with high-profile clients, many of whom she said have fallen victim to the risks posed by AI notetakers.<\/p>\n
\u201cThe amount of times I have seen clients lose privilege because an AI notetaker disseminates notes from a confidential meeting to a group of people without a lawyer in copy,\u201d she said at Fortune\u2019s Workplace Innovation Summit on Tuesday in Atlanta. \u201cOr the notetaker perhaps is inaccurate and has some issues that need to be scrubbed or something gets leaked inadvertently.\u201d<\/p>\n
It\u2019s not just in strategic advising; the AI notetaker is creating scenarios that may keep your HR team up at night. An automated notetaker may stay on a call longer than the employee who deployed it, an awkward scenario if the remaining colleagues don\u2019t realize they\u2019re still being recorded. The tech is also allowing some younger workers to skate by<\/a> as their AI notetaker attends meetings while they kick back. But from a comms perspective, Patrick said the technology may become more of a liability.<\/p>\n \u201cThis is one of the biggest risks,\u201d she said. \u201cIt\u2019s giving me a lot of agita.\u201d<\/p>\n The risks that may come with AI notetakers<\/p>\n There\u2019s a number of risks AI notetakers pose to an organization, according to Joe Lazzarotti, an attorney at Jackson Lewis, a management and employment law firm. He told Fortune in a recent interview<\/a> one challenge is the lack of control employees have over managing AI notetakers: \u201cOne of the biggest issues is just trying to figure out how do we control that? How do we educate employees about it? And how do we make sure we\u2019re not falling into a trap of the unwary?\u201d<\/p>\n Still, there\u2019s a fast-growing market for AI notetaking services. The global market size is expected to reach $2.5 billion by 2033 from $450 million in 2023, growing at an annualized rate of nearly 19%, according to data from Market.us. The appeal is obvious. The tech frees up the time it takes to scribble down every thought or idea spewed during a video call, allowing workers to focus on the conversation itself. A study<\/a> from an AI assistant startup backs that up. The research found recorded meetings allow contributors to speak nearly as much as managers.<\/p>\n