{"id":62863,"date":"2026-06-05T00:17:29","date_gmt":"2026-06-05T00:17:29","guid":{"rendered":"https:\/\/www.europesays.com\/ai\/62863\/"},"modified":"2026-06-05T00:17:29","modified_gmt":"2026-06-05T00:17:29","slug":"meta-launches-business-ai-agent-to-expand-enterprise-services-globally","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ai\/62863\/","title":{"rendered":"Meta launches business AI agent to expand enterprise services globally"},"content":{"rendered":"

Listen to this article<\/p>\n

Summary:<\/p>\n

\u2013 Meta<\/a> introduced an AI<\/a> agent designed to handle business tasks.\n<\/p>\n

\u2013 The tool can assist with sales, bookings and customer support.<\/p>\n

\u2013 The launch expands Meta\u2019s push into the enterprise AI market.\n<\/p>\n

LONDON \u2014 Meta Platforms<\/a> on Wednesday unveiled an artificial intelligence agent aimed at helping businesses carry out day-to-day operations, positioning the social media giant as a player in the enterprise AI market.\n<\/p>\n

Announced at the company\u2019s WhatsApp<\/a>-focused Conversations conference in London, the new product expands on existing business messaging services by enabling \u201cagentic\u201d capabilities in which the assistant can take actions on businesses\u2019 behalf, like booking calendar appointments and closing sales.<\/p>\n

Meta said more than 1 million businesses were already using earlier chatbot versions of such agents on WhatsApp and Messenger<\/a>. The new version will be added to Instagram<\/a> as well and rolled out globally to businesses of all sizes.\n<\/p>\n

The move hints at Meta\u2019s ambitions to compete with rivals like OpenAI<\/a>, Anthropic and Alphabet\u2019s Google<\/a> in the market for enterprise applications of its AI tools, leveraging the reach of its social media apps to try to convince companies to consolidate their ads and other workflows.\n<\/p>\n

\u201cThis is definitely an enterprise play,\u201d Naomi Gleit<\/a>, Meta\u2019s head of product, told Reuters in an interview on the sidelines of the conference.\n<\/p>\n

Shares of Meta rose more than 3% in morning trading.\n<\/p>\n

The Business Agent can be customized to respond to queries on those apps, channeling a company\u2019s tone and handling tasks such as answering frequently asked questions, qualifying leads and escalating complex queries to human staff when needed.\n<\/p>\n

Businesses will initially be able to access the tool for free, with paid subscription options planned in the coming months.\n<\/p>\n

\u201cWe actually want to take actions now. We actually want it to be able to complete the payment, to process the booking, to place the order,\u201d going beyond \u201crule-based automations\u201d for legacy bots, Gleit said.\n<\/p>\n

Alongside the new Business Agent offerings inside Meta\u2019s apps, the company is also launching a broader \u201cBusiness Agent Platform\u201d aimed at giving businesses tools to build custom AI agents to help them manage their operations elsewhere.\n<\/p>\n

The platform is connected to hundreds of non-Meta systems like Shopify, Zendesk and Shopee, where those agents can be deployed, and provides larger businesses with enterprise-grade controls, guardrails and measurement, the company said.\n<\/p>\n

New lines of business <\/p>\n

Gleit is spearheading the company\u2019s efforts to expand into new lines of business around AI agents, including with a new team, Enterprise Solutions, announced as part of a recent companywide restructuring around AI.\n<\/p>\n

The team will send squads of forward-deployed engineers to embed with enterprise customers, a model used by AI companies such as Anthropic that is aimed at navigating internal politics around AI adoption and writing custom code to help models deliver results.\n<\/p>\n

Its scope is currently focused on new business agents, but it is also working to build and sell agentic AI products that businesses can use for additional internal functions.\n<\/p>\n

Gleit is also working to consolidate the different AI agents Meta has built, including internal workflow-oriented tooling, a user-facing Meta AI support bot and a separate ads-focused \u201cbusiness assistant\u201d launched globally last month, she said.\n<\/p>\n

\u201cThe number one thing I hear, especially from small businesses, is \u2018I just want to go to one place that can do all the things,’\u201d she said.\n<\/p>\n

\u201cYou want to make things modular, and you also need to be willing to evolve, because the technology<\/a> is moving so quickly.\u201d\n<\/p>\n

Lapses show AI agent risks <\/p>\n

Gleit acknowledged the risks associated with deeply integrating AI agents into a company\u2019s systems and giving them permission to take action on its behalf.\n<\/p>\n

Meta has already experienced several embarrassing lapses associated with its agents, including an incident earlier this week in which hackers convinced its AI support chatbot into handing over access to high-profile Instagram accounts.\n<\/p>\n

Asked about the case, Gleit said the company was still investigating, but had determined that the problem involved a flawed \u201ctechnical check\u201d within the underlying support function.\n<\/p>\n

\u201cIt wasn\u2019t the agent. The agent actually exposed a technical check that wasn\u2019t working,\u201d she said. \u201cThere was sort of a separate system and technical check that had a bug, and because people were using the agent, they discovered it.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Listen to this article Summary: \u2013 Meta introduced an AI agent designed to handle business tasks. \u2013 The…\n","protected":false},"author":2,"featured_media":62864,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[24,405,53,25,7537,512,35850,7135,545,132,1149,32082,1122,1123,35851,157,35852,5115,1109,136,134,8007,17544],"class_list":["post-62863","post","type-post","status-publish","format-standard","has-post-thumbnail","category-agentic-ai","tag-ai","tag-ai-agents","tag-anthropic","tag-artificial-intelligence","tag-artificial-intelligence-agents","tag-automation","tag-business-technology","tag-customer-service","tag-digital-transformation","tag-google","tag-instagram","tag-messenger","tag-meta","tag-meta-platforms","tag-naomi-gleit","tag-openai","tag-shopee","tag-shopify","tag-social-media","tag-software","tag-technology","tag-whatsapp","tag-zendesk"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/62863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=62863"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/62863\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/62864"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=62863"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=62863"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=62863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}