IHG Hotels and Resorts has advanced its conversational AI search capabilities through an app in ChatGPT, and will soon add more AI-powered search features across its digital channels.<\/p>\n
The group announced it has launched an IHG app in ChatGPT, and will soon add AI-powered conversational search within IHG.com and the IHG One Rewards app in a bid to help drive forward IHG\u2019s broader technology and AI-driven strategy, boost hotel performance and advance corporate innovation.<\/p>\n
The new features are to complement its current digital platforms, with the app in ChatGPT allowing users to search, compare and explore IHG\u2019s more than 7,000 hotels in over 100 countries.\u00a0<\/p>\n
ChatGPT will recommend IHG hotels based on travellers\u2019 preferences, surfacing real-time availability, pricing, interactive maps and amenities, helping guests move from discovery to comparison. Once a hotel is selected, users are guided to IHG\u2019s direct booking channels to complete their reservation.<\/p>\n
The group will also soon add conversational search to IHG.com and the IHG One Rewards app, where travellers can use their own words to search properties and book.\u00a0<\/p>\n
\u201cFrom inspiration to reservation, guests can expect a seamless, AI-enabled experience that understands the intent and context behind their search, without the limitation of fixed search fields or keywords.\u201d the group stated in a media release.<\/p>\n
\u201cGuest expectations are evolving quickly, and we\u2019re evolving with them. With more than one million guests staying with us every night around the world, we\u2019re using AI to make the travel experience more seamless from planning and booking through to their stay. Pairing AI with the warmth of human hospitality ultimately helps us deliver a more exceptional live experience \u2013 one that feels personal, responsive and connected to each guest in the moment,\u201d IHG Hotels and Resorts, Jolie Fleming, Chief Product and Technology Officer said.<\/p>\n","protected":false},"excerpt":{"rendered":"IHG Hotels and Resorts has advanced its conversational AI search capabilities through an app in ChatGPT, and will…\n","protected":false},"author":2,"featured_media":63020,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[24,580,35900,35901,157,134],"class_list":["post-63019","post","type-post","status-publish","format-standard","has-post-thumbnail","category-openai","tag-ai","tag-chatgpt","tag-ihg","tag-ihg-hotels-and-resorts","tag-openai","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/63019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=63019"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/63019\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/63020"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=63019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=63019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=63019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}