{"id":97852,"date":"2026-07-07T15:29:10","date_gmt":"2026-07-07T15:29:10","guid":{"rendered":"https:\/\/www.europesays.com\/ai\/97852\/"},"modified":"2026-07-07T15:29:10","modified_gmt":"2026-07-07T15:29:10","slug":"the-power-of-voice-ai-agents-in-automating-rcm","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ai\/97852\/","title":{"rendered":"The Power of Voice AI Agents in Automating RCM"},"content":{"rendered":"

In the not-too-far future, as envisioned by Sam Schwager, Co-Founder and CEO at SuperDial<\/a>, most revenue cycle management (RCM) will be handled by an AI agent at the provider that communicates with an AI agent at the payer. SuperDial is on that path, handling large numbers of billing calls with its voice agent.<\/p>\n

SuperDial entered the AI space in an unusual way. They were an RCM company themselves, focusing on behavioral health, and realized they could not grow unless they could automate the calls during which human agents would spend hours on hold and conduct \u201cthe same conversation 40 different times a day.\u201d After successfully building the voice agent for their own needs, they started marketing their AI voice agent to other RCM vendors about two-and-a-half to three years ago. Their AI agents have now conducted more than seven million calls for their clients.<\/p>\n

The benefits are experienced by providers and payers alike: faster payments and less overhead. In our interview, Schwager assures listeners that humans will still be needed for RCM. For example, many claims are currently abandoned because of complexities; these claims can now be examined and resolved by humans whose time was previously tied up calling payers.<\/p>\n

SuperDial started by supporting smaller RCM organizations as clients and can now serve partners of any size. One customer mentioned by Schwager came to them with a backlog of 70,000 claims that the provider was behind on.\u00a0 Once they partnered with SuperDial, they were able to get through those claims in a couple of weeks. Plus, now SuperDial is integrated into the provider\u2019s claims process going forward so they can avoid that kind of backlog in the future.<\/p>\n

SuperDial has also expanded to look at payer portals and policy documents. Often an AI agent will prepare for a call by examining these sources in order to provide a better interaction.<\/p>\n

Some partners also use SuperDial\u2019s voice agents for other purposes since it can be used for both outbound and inbound calls. For instance, payers are interested in using the agents to call providers to ensure provider directory information is up to date.<\/p>\n

Schwager also noted that many potential standards are being developed to make agent-to-agent interactions more efficient.\u00a0 He looks forward to using these standards as they become fully developed.\u00a0 This type of payer-agent to provider-agent interaction could unlock a lot of efficiencies in healthcare.<\/p>\n

Watch our video interview with Sam Schwager from SuperDial to learn more about how their Voice AI agents are saving RCM companies, payers, and provider organizations time sitting on hold on the phone.<\/p>\n

Learn more about SuperDial: https:\/\/www.superdial.com\/<\/a><\/p>\n

Listen and subscribe to the\u00a0Healthcare IT Today Interviews Podcast<\/a>\u00a0to hear all the latest insights from experts in healthcare IT.<\/p>\n

And for an exclusive look at our top stories,\u00a0subscribe to our newsletter<\/a>\u00a0and\u00a0YouTube<\/a>.<\/p>\n

Tell us what you think. Contact us\u00a0here<\/a>\u00a0or on Twitter at\u00a0@hcitoday<\/a>. And if you\u2019re interested in advertising with us,\u00a0check out our various\u00a0advertising packages<\/a>\u00a0and request our\u00a0Media Kit<\/a>.<\/p>\n

SuperDial is a proud sponsor of Healthcare Scene.<\/p>\n

Get Fresh Healthcare & IT Stories Delivered Daily<\/p>\n

Join thousands of your healthcare & HealthIT peers who subscribe to our daily newsletter.<\/p>\n

We respect your privacy and will never sell or give out your contact information<\/p>\n","protected":false},"excerpt":{"rendered":"In the not-too-far future, as envisioned by Sam Schwager, Co-Founder and CEO at SuperDial, most revenue cycle management…\n","protected":false},"author":2,"featured_media":97853,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[19612,405,7537,51090,2025,16239,51091,51092,7310,51093,7311,51094,32364,10218,51095,51096],"class_list":["post-97852","post","type-post","status-publish","format-standard","has-post-thumbnail","category-agentic-ai","tag-agentic-ai-in-healthcare","tag-ai-agents","tag-artificial-intelligence-agents","tag-healthcare-administrative-burden","tag-healthcare-ai","tag-healthcare-ai-agents","tag-healthcare-artificial-intelligence","tag-healthcare-claims-management","tag-healthcare-it-video-interviews","tag-healthcare-rcm","tag-healthcare-scene-featured","tag-healthcare-voice-ai","tag-prior-authorization","tag-revenue-cycle-management","tag-sam-schwager","tag-superdial"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/97852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=97852"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/97852\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/97853"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=97852"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=97852"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=97852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}