{"id":43271,"date":"2026-07-03T01:22:13","date_gmt":"2026-07-03T01:22:13","guid":{"rendered":"https:\/\/www.europesays.com\/australia\/43271\/"},"modified":"2026-07-03T01:22:13","modified_gmt":"2026-07-03T01:22:13","slug":"thousands-of-victorian-drivers-to-receive-refunds-after-linkt-toll-road-overcharge","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/australia\/43271\/","title":{"rendered":"Thousands of Victorian drivers to receive refunds after Linkt toll road overcharge"},"content":{"rendered":"

Toll company Linkt says tens of thousands of Victorian motorists may have been incorrectly charged after travelling on CityLink and the West Gate Tunnel.<\/p>\n

Transurban, the company who run Linkt, apologised to customers on its website and said it was now re-examining a decade of charges to rectify mistakes.<\/p>\n

“Customers have got a reasonable expectation we get the bill right every time, and in this instance we’ve really let people down,” Transurban spokesperson Chris Jackson told 774 ABC Melbourne radio.<\/p>\n

An estimated 1.4 million trips on the toll roads are believed to be affected by the error.<\/p>\n

\"A<\/p>\n

Errors which lead to incorrect charges could stretch back a decade according to parent company Transurban. (Supplied: Transurban)<\/p>\n

Mr Jackson said the issue had been traced to Linkt’s systems incorrectly identifying the classification of vehicles, where different sized vehicles are charged different amounts.<\/p>\n

“We’ve identified about 90,000 vehicles that have been incorrectly classified to some degree,” he said.<\/p>\n

“To put this sort of matter into context, this issue impacts less than 1 per cent of trips.”<\/p>\n

Mr Jackson said the company would both be issuing full refunds adjusted for inflation, and providing a compensation payment for affected drivers.<\/p>\n

“Customers don’t need to do anything. We’ll be in contact with them if they have been overcharged,” he said.<\/p>\n

“We will also be making an additional payment to customers to recognise the significant inconvenience that this has clearly caused.”<\/p>\n

\"The<\/p>\n

Linkt says it will directly contact any motorists affected by the issue to provide refunds. (ABC News: Christopher Gillette)<\/p>\n

Drivers who may have been undercharged their tolls as a result of the mistake will not be required to pay back the difference.<\/p>\n

The company said on its website it would improve its classification processes to improve accuracy and prevent future issues.<\/p>\n

The mistake comes a year after Transurban was forced to apologise to Canberra drivers<\/a> after admitting some motorists were charged for trips that were never taken.<\/p>\n

Linkt asks any drivers who believe their vehicle has been incorrectly classified to please contact the company on 1300 381 570 or complete an online form<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Toll company Linkt says tens of thousands of Victorian motorists may have been incorrectly charged after travelling on…\n","protected":false},"author":2,"featured_media":43272,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[13794,33594,260,33597,33595,33598,19331,33596,33593],"class_list":["post-43271","post","type-post","status-publish","format-standard","has-post-thumbnail","category-melbourne","tag-citylink","tag-linkt","tag-melbourne","tag-overcharging","tag-refund","tag-toll-roads","tag-transurban","tag-undercharging","tag-west-gate-tunnel"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/posts\/43271","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/comments?post=43271"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/posts\/43271\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/media\/43272"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/media?parent=43271"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/categories?post=43271"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/tags?post=43271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}