{"id":46220,"date":"2026-07-08T02:54:17","date_gmt":"2026-07-08T02:54:17","guid":{"rendered":"https:\/\/www.europesays.com\/australia\/46220\/"},"modified":"2026-07-08T02:54:17","modified_gmt":"2026-07-08T02:54:17","slug":"tens-of-thousands-possibly-hit-by-telstra-outage-as-network-goes-dark-disrupting-calls-to-triple-zero","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/australia\/46220\/","title":{"rendered":"\u2018Tens of thousands\u2019 possibly hit by Telstra outage as network goes dark, disrupting calls to Triple Zero"},"content":{"rendered":"

Tens of thousands of Australians are likely to have been hit by a nationwide Telstra outage this morning that has affected calls to Triple Zero.<\/p>\n

The network went dark about 2am (WA time) across the country, with more than 7000 being affected and no estimate of when the service will be restored. The outage is also affecting services including Aldi Mobile, Belong and Boost.<\/p>\n

Just before 8am, the telco said it had made progress with restoring services.<\/p>\n

\u201cWe\u2019ve made good progress restoring services, with around 90 per cent of calls and data now flowing successfully across the network. Our teams are working as quickly as possible to restore remaining services and get all customers back online.,\u201d a spokesperson said.<\/p>\n

\u201cWe know how much our customers rely on our network and understand just how much of a disruption this is to your day. For that we\u2019re so sorry. We\u2019ll share further updates until all is resolved.\u201d<\/p>\n

Addressing media, Telstra Chief Financial Officer Michael Ackland said an issue with the timing of network nodes were to blame, but the root cause was yet to be determined. He did however rule out anything malicious.<\/p>\n

\u201cWe have nothing to indicate malicious activity. We\u2019ve been in contact with all regulators and government agencies to that effect. We continue to investigate, we continue to remain curious and explore every avenue,\u201d he said.<\/p>\n

\"PhonesCamera IconPhones were left without internet connection or the ability to make phone calls during a Telstra outage on Wednesday morning. Unknown Credit: Unknown\/Supplied\"FacebookCamera IconFacebook post by Telstra on Wednesday morning as phones were left without internet connection or the ability to make phone calls during a Telstra outage on Wednesday morning. Unknown Credit: Unknown\/Facebook<\/p>\n

The issue was causing intermittent outages with data and voice services, which he confirmed had affected a handful of calls to Triple Zero.<\/p>\n

In instances of failed calls to Triple Zero, Telstra is conducting its own welfare checks, Mr Ackland said, adding he could not confirm what time exactly the issue would be completely resolved.<\/p>\n

Tens of thousands of services could be affected, but he said \u201cit\u2019s more likely in the thousands\u201d.<\/p>\n

Those with access to WiFi are encouraged to use that, and people with trouble making calls are encouraged to keep trying.<\/p>\n

WA Police early on Wednesday issued advice for people relying on the telco to phone in an emergency.<\/p>\n

\u201cA Telstra outage is currently affecting customers nationwide, impacting their ability to make phone calls, including calls to Triple Zero from Telstra services,\u201d a statement read.<\/p>\n

\u201cIf you have a vulnerable family member, friend, neighbour or co-worker, consider offering support during the service disruption.<\/p>\n

\u201cIf you are affected and do not have access to an alternative mobile or landline service, police recommend making arrangements with a neighbour, family member, or friend so you can access a working telephone in an emergency.\u201d<\/p>\n

Police communication systems are not affected and users are urged to check the Telstra website for updates.<\/p>\n

\"EveryCamera IconEvery city has been impacted by the Telstra outage. Credit: NewsWire<\/p>\n

St John Ambulance is working with relevant stakeholders towards a resolution, a spokesperson said.<\/p>\n

The minister for emergency management Kristy McBain said the Government has been advised of the outage.<\/p>\n

\u201cWe understand Telstra is working on resolving the issue, and arrangements are being made for affected rail passengers,\u201d she said in a statement.<\/p>\n

\u201cLike all telcos, Telstra must notify customers and emergency services of any major outage. Australian phones are also required to fall back to other networks for 000 access.\u201d<\/p>\n

Website Downdetector indicated that 7649 users were having issues.<\/p>\n

Initial reports were made about 2am with mobile and internet services worst hit.<\/p>\n

\"PhonesCamera IconPhones were left without internet connection or the ability to make phone calls during a Telstra outage on Wednesday morning. Unknown Credit: Unknown\/Supplied<\/p>\n

Some users say their broadband internet has been hit too.<\/p>\n

Issues across Sydney, Brisbane, Perth, and locations in Victoria have been reported.<\/p>\n

Someone on Downdetector said they were not able to contact triple zero.<\/p>\n

A Telstra spokesperson could not confirm when services will be restored.<\/p>\n

\u201cWe\u2019re looking into an issue affecting some mobile calls and data connections,\u201d they said.<\/p>\n

\u201cIf you\u2019re having trouble connecting, try again as it may work on a retry.<\/p>\n

\u201cWe\u2019re on it and will share an update as soon as it\u2019s fixed.<\/p>\n

\u201cThanks for sticking with us.\u201d<\/p>\n

What services are affected by Tesltra outage?<\/p>\n

Financial and retail payments across EFTPOS and ATM networks rely on the Telstra 4G network and they process millions of transactions daily. Many remote ATMs rely on Telstra\u2019s private data networks.<\/p>\n

Essential utilities rely on the Telstra network to monitor power grids, water pressure and weather reporting in remote areas.<\/p>\n

Remote telehealth consultations medical alert pendants, and networked hospital devices depend heavily on the continuous availability of Telstra\u2019s mobile and fixed broadband services.<\/p>\n

More to come.<\/p>\n","protected":false},"excerpt":{"rendered":"Tens of thousands of Australians are likely to have been hit by a nationwide Telstra outage this morning…\n","protected":false},"author":2,"featured_media":46221,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[23,152,335,1134,19326,464],"class_list":["post-46220","post","type-post","status-publish","format-standard","has-post-thumbnail","category-perth","tag-australia","tag-news","tag-perth","tag-technology","tag-telstra","tag-wa-news"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/posts\/46220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/comments?post=46220"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/posts\/46220\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/media\/46221"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/media?parent=46220"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/categories?post=46220"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/tags?post=46220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}