{"id":57243,"date":"2026-07-24T00:40:39","date_gmt":"2026-07-24T00:40:39","guid":{"rendered":"https:\/\/www.europesays.com\/australia\/57243\/"},"modified":"2026-07-24T00:40:39","modified_gmt":"2026-07-24T00:40:39","slug":"uber-passengers-shock-at-drivers-two-phone-dashboard-set-up","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/australia\/57243\/","title":{"rendered":"Uber passenger\u2019s shock at driver\u2019s two-phone dashboard set-up"},"content":{"rendered":"

A woman has been left bewildered by her Uber driver\u2019s dashboard set-up during a morning commute to work in Sydney. <\/p>\n

On Wednesday, Eve*, jumped into the ride-sharing car expecting a relatively risk-free journey. <\/p>\n

Then she noticed the driver\u2019s unusual set-up from her spot in the back passenger seat. <\/p>\n

\"Woman<\/p>\n

\u201cI\u2019d actually thought he was on a phone call, which is pretty standard. Not long into the ride I clocked that the driver had a second phone mounted to the dash with YouTube videos playing on it, and that\u2019s what I\u2019d been hearing,\u201d Eve told news.com.au. <\/p>\n

The driver had not one, but two devices attached to mounts on his dashboard. <\/p>\n

On one device, the Uber app displays information relating to the ride, including directions, the customer\u2019s details and the time left until arrival. <\/p>\n

The other was playing a YouTube clip, with commentary regarding the Pakistan cricket team.<\/p>\n

\u201cI think we always hope that whoever is in the driver\u2019s seat has their eyes on the road, and not on a screen. It\u2019s one thing being in the care with family or friends \u2013 but when you\u2019re being paid to take someone from A to B, I\u2019m trusting my safety with you and it\u2019s reasonable to expect that your attention be on driving,\u201d Eve said. <\/p>\n

\u201cYou can\u2019t be fully present if you\u2019re watching a YouTube video behind the wheel of a car.\u201d <\/p>\n

At one point, one of the screens switched to DiDi, leading Eve to believe he\u2019d touched the phone while stopped at a red light.<\/p>\n

\u201cAt the end of the ride, when Uber prompts them to start looking for their next pick-up, he switched from YouTube to Didi on the second phone. So he had one phone with Uber on it, and one with Didi on it,\u201d she recalled. <\/p>\n

Once she\u2019d arrived at her destination she decided to alert Uber to the incident.<\/p>\n

\u201cI reported the driver on the Uber app pretty much immediately as I got out of the car. To their credit, their response was pretty quick, if generic. They said they\u2019d look into it and that I wouldn\u2019t be matched with that driver again,\u201d she said.<\/p>\n

Uber says they expect their drivers to adhere to their guidelines and road laws at all times. <\/p>\n

\u201cUber is committed to the safety of everyone who uses the platform, and this is not the behaviour we expect from drivers. We have contacted both parties involved in this matter and have taken appropriate action in line with our Community Guidelines,\u201d a spokesperson for Uber told news.com.au.<\/p>\n

In New South Wales, the law states that drivers are allowed to keep a device stationary in a mount on the dashboard while driving; however, there are strict requirements and restraints. <\/p>\n

Phones must remain hands-free in the holder with the exception of touching it to make or receive calls, to play audio or to use a driver\u2019s aid such as a navigation app. <\/p>\n

Drivers must not use any other function, including texting, social media, streaming or photography. <\/p>\n

Doing so can result in demerit points and fines of over $500 for illegal mobile phone use. <\/p>\n

Eve also notes that calling drivers out in these circumstances isn\u2019t straight forward, particularly when you\u2019re a woman. <\/p>\n

\u201cBeing alone in a stranger\u2019s care is an inherently unequal situation. I\u2019m in his space, he\u2019s totally in control of the car, the locks, and the route,\u201d she explained. <\/p>\n

\u201cWomen CONSTANTLY have to calculate in situations when men don\u2019t have to. Confronting him comes with risk \u2013 and I have no idea how a stranger will respond. I\u2019m acutely aware that he could have left me on the side of the road, or worse, trapped inside the car. I chose to be uncomfortable and cross my fingers I arrived in one piece.\u201d <\/p>\n

*Names have been altered. <\/p>\n

Read related topics:Sydney<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"A woman has been left bewildered by her Uber driver\u2019s dashboard set-up during a morning commute to work…\n","protected":false},"author":2,"featured_media":57244,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[58879,58894,58835,58866,37496,58896,58856,38106,58897,41888,58859,58868,58862,40443,43186,58887,39300,58836,50625,58880,58899,37136,58851,58840,58849,58869,58883,58842,58885,4453,57339,35614,1044,58852,15840,58833,58843,37575,171,12568,33437,58847,58860,58857,58872,58898,58832,58837,58853,58890,6050,31392,46910,40449,58891,51698,355,37007,58871,39707,58841,58838,54307,40452,38152,58855,58877,31822,35183,4446,40829,51197,106,1704,58834,58839,247,58873,58895,58867,58865,52794,46523,38017,58881,58848,58888,37471,38263,44773,58854,36531,34680,58844,41451,58846,58850,47101,58874,58861,43131,58882,46891,58878,58886,37146,36556,58858,48341,58870,58863,40598,58884,58893,50786,58876,36687,58864,31301,58889,22441,12205,58892,58875,27752,58845],"class_list":["post-57243","post","type-post","status-publish","format-standard","has-post-thumbnail","category-sydney","tag-s-aid","tag-s-care","tag-s-dashboard-set-up","tag-s-details","tag-s-seat","tag-s-troubling-dashboard","tag-s-unusual-set-up","tag-a-car","tag-a-device-stationary","tag-a-driver","tag-a-morning-commute","tag-a-mount","tag-a-navigation-app","tag-a-phone-call","tag-a-red-light","tag-a-relatively-risk-free-journey","tag-a-screen","tag-a-second-phone","tag-a-spokesperson","tag-a-stranger","tag-a-sydney-passenger","tag-a-woman","tag-a-youtube-clip","tag-a-youtube-video","tag-all-times","tag-an-inherently-unequal-situation","tag-any-other-function","tag-appropriate-action","tag-arrival","tag-audio","tag-both-parties","tag-calls","tag-car","tag-commentary","tag-control","tag-demerit-points-and-fines","tag-didi","tag-directions","tag-drivers","tag-driving","tag-eve","tag-family-or-friends","tag-her-destination","tag-her-driver","tag-her-safety","tag-her-spot","tag-her-uber-driver","tag-his-dashboard","tag-his-space","tag-illegal-mobile-phone-use","tag-information","tag-line","tag-men","tag-my-fingers","tag-my-safety","tag-names","tag-new-south-wales","tag-news-com-au","tag-news-com-au-in","tag-no-idea","tag-one-device","tag-one-phone","tag-one-piece","tag-one-point","tag-one-thing","tag-our-community-guidelines","tag-over-500","tag-passenger","tag-phones","tag-photography","tag-risk","tag-situations","tag-social-media","tag-streaming","tag-strict-requirements-and-restraints","tag-surprise-uber-fee","tag-sydney","tag-sydney-uber-driver","tag-texting","tag-that-driver","tag-the-back-passenger-seat","tag-the-behaviour","tag-the-car","tag-the-care","tag-the-customer","tag-the-dash","tag-the-dashboard","tag-the-driver","tag-the-end","tag-the-exception","tag-the-holder","tag-the-incident","tag-the-law","tag-the-locks","tag-the-other","tag-the-pakistan-cricket-team","tag-the-phone-while","tag-the-platform","tag-the-ride","tag-the-ride-sharing-car","tag-the-road","tag-the-route","tag-the-safety","tag-the-screens","tag-the-second-phone","tag-the-side","tag-the-time","tag-the-uber-app","tag-the-wheel","tag-their-credit","tag-their-drivers","tag-their-eyes","tag-their-guidelines-and-road-laws","tag-their-next-pick-up","tag-their-response","tag-these-circumstances","tag-this-matter","tag-two-devices","tag-uber","tag-uber-driver","tag-wednesday","tag-woman","tag-women-constantly","tag-your-attention","tag-youtube","tag-youtube-videos"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/posts\/57243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/comments?post=57243"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/posts\/57243\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/media\/57244"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/media?parent=57243"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/categories?post=57243"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/australia\/wp-json\/wp\/v2\/tags?post=57243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}