l’op\u00e9rateur fixe une barri\u00e8re ultime de 60 \u20ac<\/a>. \u00ab\u00a0Proximus interrompra la connexion internet mobile en Belgique d\u00e8s que le montant de la facture mensuelle pour l’internet mobile en Belgique d\u00e9passe le plan tarifaire et les \u00e9ventuelles options de 60 EUR.\u00a0\u00bb<\/p>\nUne barri\u00e8re que le client peut faire sauter via MyProximus<\/p>\n
Le client peut retirer ces garde-fous via la plate-forme MyProximus, \u00e0 ses risques et p\u00e9rils. \u00ab\u00a0Le Client peut, \u00e0 tout moment, sous sa propre responsabilit\u00e9, renoncer au syst\u00e8me de transparence et de protection tarifaire en d\u00e9sactivant les messages de notification et les interruptions de connexion internet [\u2026]\u00a0\u00bb.<\/p>\n
Cette lev\u00e9e intentionnelle du blocage de la data \u00e0 60 \u20ac de surconsommation semble \u00e0 l’origine de cette facture astronomique de 2000 \u20ac.<\/p>\n
Sur le forum de Proximus, un mod\u00e9rateur indique : \u00ab\u00a0Il y a un blocage automatique des donn\u00e9es mobiles lorsque vous atteignez 60 \u20ac de suppl\u00e9ment, afin d’\u00e9viter toute mauvaise surprise. Mais je vois que, le 22\/04, vous avez activ\u00e9 via le web l’option Surfez sans limite en Belgique, ce qui a automatiquement d\u00e9sactiv\u00e9 ce blocage.\u00a0\u00bb<\/p>\n
Le co\u00fbt de la m\u00eame erreur chez Orange, Base et Digi<\/p>\n
Les indices semblent d\u00e9montrer que le client l\u00e9s\u00e9 a fait preuve d’imprudence, en d\u00e9sactivant le blocage de la data \u00e0 partir de 60 \u20ac de surconsommation.<\/p>\n
Proximus est-il malgr\u00e9 tout en mesure de faire preuve de cl\u00e9mence ? Nous avons pos\u00e9 la question \u00e0 l’op\u00e9rateur, nous attendons sa r\u00e9ponse que nous publierons ici, dans une mise \u00e0 jour de l’article.<\/p>\n
Au-del\u00e0 de l’imprudence du client, il faut rappeler que la m\u00eame erreur aurait accouch\u00e9 d’un r\u00e9sultat nettement moins p\u00e9nalisant chez les concurrents. Voici leurs r\u00e8gles en cas de d\u00e9passement du volume mensuel de donn\u00e9es mobiles :<\/p>\n
Orange Belgium. Vitesse brid\u00e9e \u00e0 512 kbps jusqu’au mois suivant.Base. Maximum 0,0010 \u20ac par MB suppl\u00e9mentaire (selon l’abonnement), soit maximum 1\u00a0\u20ac par GB, 16\u00a0\u20ac pour 16 GB.Digi Belgium. 0,60\u00a0\u20ac par GB, soit 9,60\u00a0\u20ac pour 16 GB.<\/p>\n","protected":false},"excerpt":{"rendered":"Un tarif au m\u00e9gabyte (MB) suppl\u00e9mentaire prohibitif mais un blocage \u00e0 60 \u20ac Ce qui est vrai :…\n","protected":false},"author":2,"featured_media":121492,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[35],"tags":[24479,24480,24481,12,13,18,17,38,1493,18659,24482,13331,4760,198,1497,201,202,203,24483,9303,204,37,36,2466,2991,5313,1634,1974,24484,24485,209,9452,7159,212,213,215,2169,7018,7019,24486,2484,6955,11553,1506,1511,10338,24311,24487,1512,6559,24488,24489,7025,7026,24490,234],"class_list":["post-121491","post","type-post","status-publish","format-standard","has-post-thumbnail","category-economie","tag-access","tag-activate","tag-activation","tag-be","tag-be-fr","tag-belgique","tag-belgium","tag-business","tag-call","tag-card","tag-cellular","tag-change","tag-closeup","tag-communication","tag-computer","tag-connect","tag-connection","tag-data","tag-desk","tag-detail","tag-device","tag-economie","tag-economy","tag-electronic","tag-finger","tag-gadget","tag-hand","tag-home","tag-insert","tag-install","tag-internet","tag-laptop","tag-message","tag-mobile","tag-modern","tag-network","tag-new","tag-office","tag-operator","tag-personal","tag-phone","tag-port","tag-portable","tag-provider","tag-service","tag-setup","tag-sim","tag-slot","tag-smartphone","tag-sms","tag-soft","tag-swap","tag-telecom","tag-telecommunication","tag-tray","tag-wireless"],"share_on_mastodon":{"url":"","error":"Validation failed: Text character limit of 500 exceeded"},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/posts\/121491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/comments?post=121491"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/posts\/121491\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/media\/121492"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/media?parent=121491"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/categories?post=121491"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/tags?post=121491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}