{"id":190939,"date":"2026-07-28T15:22:12","date_gmt":"2026-07-28T15:22:12","guid":{"rendered":"https:\/\/www.europesays.com\/be-fr\/190939\/"},"modified":"2026-07-28T15:22:12","modified_gmt":"2026-07-28T15:22:12","slug":"disney-punit-sechement-les-clients-premium-en-belgique-et-en-france-voici-comment-obtenir-une-compensation","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/be-fr\/190939\/","title":{"rendered":"Disney+\u00a0punit s\u00e8chement les clients Premium en Belgique et en France\u00a0: voici comment obtenir une compensation"},"content":{"rendered":"<p class=\"ap-StoryElement ap-StoryElement--mb ap-StoryText\">\u00ab\u00a0En raison d&rsquo;une proc\u00e9dure judiciaire devant un tribunal europ\u00e9en des brevets, nous avons d\u00fb apporter des modifications techniques qui rendent temporairement indisponibles les formats 4K UHD et HDR [\u2026]\u00a0\u00bb<\/p>\n<p><a href=\"https:\/\/www.lavenir.net\/actu\/conso\/multimedia\/2026\/02\/09\/disney-reduit-la-qualite-dimage-de-son-abonnement-premium-a-1599-par-mois-3MZK4F7EWNHYRBCDFCIWYAY3AE\/\" target=\"_self\" class=\"ap-StoryInterstitialLink ap-StoryElement ap-StoryElement--mb\" rel=\"nofollow noopener\">Disney+ r\u00e9duit la qualit\u00e9 d&rsquo;image de son abonnement Premium \u00e0 15,99 \u20ac par mois<\/a>Comment r\u00e9clamer une compensation \u00e0 Disney+ pour ses manquements<\/p>\n<p class=\"ap-StoryElement ap-StoryElement--mb ap-StoryText\">Bref, Disney+ d\u00e9grade s\u00e9rieusement la qualit\u00e9 du service et ne prend pas la peine de pr\u00e9venir les clients. A d\u00e9faut de respect, quid d&rsquo;une compensation ?<\/p>\n<p class=\"ap-StoryElement ap-StoryElement--mb ap-StoryText\">Elle n&rsquo;est pas automatique. Il faut la r\u00e9clamer :<\/p>\n<p>Via le chat en ligne <a href=\"https:\/\/help.disneyplus.com\/fr\/contact-us\/watching-disney-plus?target=chat\" target=\"_self\" rel=\"nofollow noopener\" title=\"https:\/\/help.disneyplus.com\/fr\/contact-us\/watching-disney-plus?target=chat\">\u00e0 cette adresse<\/a>.Par t\u00e9l\u00e9phone. (+\u00a032) 258 80945 pour les clients belges. 01\u00a086\u00a065\u00a051\u00a066 pour les clients fran\u00e7ais.Une compensation variable, de 2,5 \u20ac au remboursement du mois en cours<\/p>\n<p class=\"ap-StoryElement ap-StoryElement--mb ap-StoryText\">La compensation varie selon l&rsquo;interlocuteur et le canal de communication.<\/p>\n<p class=\"ap-StoryElement ap-StoryElement--mb ap-StoryText\">Sur le chat en ligne, on nous a propos\u00e9 royalement un d\u00e9dommagement de 2,5 \u20ac.<\/p>\n<p class=\"ap-StoryElement ap-StoryElement--mb ap-StoryText\">\u00ab\u00a0Afin de nous excuser pour la g\u00eane occasionn\u00e9e, je peux vous proposer un remboursement partiel, conform\u00e9ment \u00e0 notre politique. Si vous souhaitez conserver votre abonnement, vous pouvez b\u00e9n\u00e9ficier d&rsquo;un remboursement de 2,50 \u20ac pour ce mois (ou de 2,50 \u20ac par mois restant si vous \u00eates abonn\u00e9 \u00e0 l&rsquo;offre annuelle). Si vous pr\u00e9f\u00e9rez r\u00e9silier votre abonnement, un remboursement au prorata de la p\u00e9riode restante peut \u00e9galement \u00eatre envisag\u00e9.\u00a0\u00bb<\/p>\n<p class=\"ap-StoryElement ap-StoryElement--mb ap-StoryText\">Par t\u00e9l\u00e9phone, c&rsquo;est mieux, beaucoup mieux, avec un remboursement int\u00e9gral du mois en cours.<\/p>\n","protected":false},"excerpt":{"rendered":"\u00ab\u00a0En raison d&rsquo;une proc\u00e9dure judiciaire devant un tribunal europ\u00e9en des brevets, nous avons d\u00fb apporter des modifications techniques&hellip;\n","protected":false},"author":2,"featured_media":190940,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[70],"tags":[6575,986,1487,12,13,18,17,4884,198,6442,200,1497,7009,51209,204,205,1498,887,51210,6660,1634,7013,209,211,7015,51211,212,46773,1503,560,51212,215,1504,1430,2484,73,71,75,72,1509,1512,51213,7545,5665,51214,76,74,2394,51215,1521,9908],"class_list":["post-190939","post","type-post","status-publish","format-standard","has-post-thumbnail","category-sciences-et-technologies","tag-app","tag-application","tag-background","tag-be","tag-be-fr","tag-belgique","tag-belgium","tag-child","tag-communication","tag-community","tag-company","tag-computer","tag-corporation","tag-developed","tag-device","tag-digital","tag-display","tag-game","tag-game-logo","tag-gaming","tag-hand","tag-icon","tag-internet","tag-logo","tag-logotype","tag-metaverse","tag-mobile","tag-mobile-app","tag-mobile-phone","tag-netflix","tag-netflix-app","tag-network","tag-online","tag-person","tag-phone","tag-science","tag-science-and-technology","tag-sciences","tag-sciences-et-technologies","tag-screen","tag-smartphone","tag-smartphone-screen","tag-software","tag-streaming","tag-streaming-app","tag-technologies","tag-technology","tag-web","tag-web-browser","tag-website","tag-west"],"share_on_mastodon":{"url":"","error":"Validation failed: Text character limit of 500 exceeded"},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/posts\/190939","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/comments?post=190939"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/posts\/190939\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/media\/190940"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/media?parent=190939"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/categories?post=190939"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/tags?post=190939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}