{"id":244366,"date":"2026-09-08T18:17:22","date_gmt":"2026-09-08T18:17:22","guid":{"rendered":"https:\/\/www.europesays.com\/be-fr\/244366\/"},"modified":"2026-09-08T18:17:22","modified_gmt":"2026-09-08T18:17:22","slug":"prendre-rendez-vous-un-parcours-de-combattant","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/be-fr\/244366\/","title":{"rendered":"Prendre rendez-vous, un parcours de combattant!"},"content":{"rendered":"<p class=\"ap-StoryElement ap-StoryElement--mb ap-StoryText\">Il fut un temps o\u00f9 l&rsquo;on pouvait pousser la porte d&rsquo;<a href=\"https:\/\/www.dhnet.be\/conso\/\" target=\"_self\" rel=\"nofollow noopener\">une banque, d&rsquo;une mutuelle ou d&rsquo;un organisme de service<\/a> et simplement demander de l&rsquo;aide. Avec, en prime, un gestionnaire de dossier qui connaissait notre situation. Aujourd&rsquo;hui, il faut imp\u00e9rativement prendre rendez-vous. Certes, mais encore faut-il que ce soit possible. Et c&rsquo;est loin d&rsquo;\u00eatre une sin\u00e9cure.<\/p>\n<p class=\"ap-StoryElement ap-StoryElement--mb ap-StoryText\">Partenamut en fournit une illustration assez sid\u00e9rante\u200a: son site annonce que le module de prise de rendez-vous est indisponible, alors que les agences ne re\u00e7oivent\u2026 que sur rendez-vous. Cette logique d\u00e9passe largement le cas d&rsquo;une mutualit\u00e9.<\/p>\n<p><a href=\"https:\/\/www.dhnet.be\/conso\/travail\/2026\/08\/19\/emploi-pres-de-8-travailleurs-belges-sur-10-sont-ouverts-a-changer-de-job-mais-trouveront-ils-vite-une-opportunite-la-penurie-est-moins-marquee-PUGACSNBLZHQNDONZFDMT6PJ2U\/\" target=\"_self\" class=\"ap-StoryInterstitialLink ap-StoryElement ap-StoryElement--mb js-paywall-target\" rel=\"nofollow noopener\">Emploi: pr\u00e8s de 8 travailleurs belges sur 10 sont ouverts \u00e0 changer de job, mais trouveront-ils vite une opportunit\u00e9? \u00ab\u00a0La p\u00e9nurie est moins marqu\u00e9e\u00a0\u00bb<\/a><\/p>\n<p class=\"ap-StoryElement ap-StoryElement--mb ap-StoryText\">Banques, administrations, assurances et autres organismes ont progressivement remplac\u00e9 l&rsquo;accueil par des proc\u00e9dures num\u00e9riques. Le probl\u00e8me n&rsquo;est pas la digitalisation. C&rsquo;est lorsqu&rsquo;elle devient une barri\u00e8re. Un service essentiel ne peut pas simplement dire\u200a: \u00ab\u00a0Prenez rendez-vous\u00a0\u00bb, puis laisser l&rsquo;usager sans solution lorsque le rendez-vous n&rsquo;est pas disponible. Et attendre plusieurs jours, voire davantage, pour obtenir une r\u00e9ponse \u00e0 une question qui peut avoir des cons\u00e9quences financi\u00e8res, sociales ou m\u00e9dicales n&rsquo;est tout simplement pas acceptable.<\/p>\n<p class=\"ap-StoryElement ap-StoryElement--mb ap-StoryText\">Rationaliser, \u00e9conomiser, digitaliser\u200a: cela fait partie de la modernisation des entreprises, mais cela ne doit pas se faire au d\u00e9triment du service.<\/p>\n<p>Pour acc\u00e9der \u00e0 cet article, veuillez vous connecter au r\u00e9seau internet.<\/p>\n","protected":false},"excerpt":{"rendered":"Il fut un temps o\u00f9 l&rsquo;on pouvait pousser la porte d&rsquo;une banque, d&rsquo;une mutuelle ou d&rsquo;un organisme de&hellip;\n","protected":false},"author":2,"featured_media":244367,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[35],"tags":[961,152,23827,12,13,18,17,28909,38,1419,198,1497,10223,28967,202,74021,27029,69624,24483,37,36,23828,7185,12022,852,13670,1424,12023,7011,1633,2473,1691,9452,32785,2166,893,23830,968,213,1429,7018,2171,12082,11552,15521,109,1430,17210,491,4025,2487,972,1436,7164,7191,7192,74,184,11981,27048,234,1438,28267],"class_list":["post-244366","post","type-post","status-publish","format-standard","has-post-thumbnail","category-economie","tag-adult","tag-age","tag-aged","tag-be","tag-be-fr","tag-belgique","tag-belgium","tag-boulot","tag-business","tag-businessman","tag-communication","tag-computer","tag-concentration","tag-confident","tag-connection","tag-contented","tag-corporate","tag-dedication","tag-desk","tag-economie","tag-economy","tag-elderly","tag-entrepreneur","tag-eyeglasses","tag-finance","tag-focus","tag-formal-wear","tag-glasses","tag-global","tag-growth","tag-indoor","tag-informatique","tag-laptop","tag-leadership","tag-man","tag-manager","tag-mature","tag-men","tag-modern","tag-occupation","tag-office","tag-old","tag-one","tag-ordinateur","tag-pension","tag-people","tag-person","tag-planning","tag-portrait","tag-professional","tag-senior","tag-sitting","tag-smiling","tag-strategy","tag-success","tag-suit","tag-technology","tag-travail","tag-using","tag-vieux","tag-wireless","tag-working","tag-workplace"],"share_on_mastodon":{"url":"","error":"Validation failed: Text character limit of 500 exceeded"},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/posts\/244366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/comments?post=244366"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/posts\/244366\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/media\/244367"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/media?parent=244366"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/categories?post=244366"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/be-fr\/wp-json\/wp\/v2\/tags?post=244366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}