NatWest has integrated NatWest-specific home buying and remortgage guidance into the ChatGPT app to help consumers access trusted information.
NatWest said it was the first bank to offer this feature on ChatGPT and joins other well-known platforms such as Rightmove and MoneySuperMarket in providing home buying guidance.
People using ChatGPT can add and tag the bank in a query to receive guidance specific to the bank without having to leave the platform. They will then be signposted to NatWest-owned channels to progress to the next steps, such as specialist advice, appointments for colleague support or digital mortgage applications.
ChatGPT users will be able to draw on publicly available APIs from NatWest to calculate how much they can borrow, test affordability and deposit scenarios and receive tailored mortgage rates. Users can share details such as their income and monthly outgoings to receive responses based on their circumstances, with the ability to return to conversations later as their circumstances change or if they have further questions.
Conversations within the app will be branded as NatWest so users know they are receiving responses from the bank.
Solange Chamberlain, retail CEO of NatWest Group, said: “As technology and AI open up new ways for people to access information and think about their finances, NatWest is focused on meeting customer needs by showing up in the right places at the right time.
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“Buying a home is a major financial decision, and we want to support those early mortgage planning conversations, wherever they may take place. By bringing trusted NatWest mortgage guidance directly into ChatGPT, we’re giving consumers more choice in how they explore their options in a more personalised and accessible way.”
This update is part of NatWest’s strategy to improve the digital mortgage experience, following its partnership with Pexa to provide faster remortgages and integration with Rightmove to give people an instant decision in principle when applying through the property listing site.