The bank responded after a customer hit out at the change
11:35, 05 Jun 2026Updated 12:35, 06 Jun 2026
Lloyds Bank has spoken about a policy change(Image: Google)
Lloyds Bank has issued an update about a change to its online banking services. The group spoke out after customers criticised the new policy that is coming in shortly.
A customer took to social media to express their concerns regarding the Lloyds policy shake-up. They wrote: “It appears Lloyds Bank is driving customers away from online banking. In coming weeks, the ability to rename accounts online will disappear and accounts will go back to their original names.” They continued: “They say we will still be able to view or edit account nicknames in the app. No explanation.” Lloyds responded to this with some details about the change.
The savings provider said: “To keep you informed, the option to rename accounts in Online Banking is being removed. This means any accounts previously renamed online will return to their original names.
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“You won’t be able to rename them online going forward.” Lloyds has since clarified that the service will still be available in the app, and will only be removed from online banking.
A Lloyds spokesperson said: “Customers can continue to rename their accounts through their banking app.” The customer was unimpressed with the response from Lloyds. They told the bank: “This is unhelpful.”
They set out their concerns: “People running a business use online banking, not the app. They have more than one account. They want to quickly see the account to use by looking at its unique name, not figure out account numbers. Why is this change happening?”
Lloyds responded to clarify the reasoning behind the alteration, The group said: “The change is to simplify how accounts are displayed and improve consistency across Online Banking and the app.”
A Lloyds spokesperson said: “Customers can continue to rename their accounts through their banking app.”
Lloyds Bank is removing an online service(Image: Getty)
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