HSBC’s Hong Kong mobile apps were down on Monday, with the banking giant saying they are experiencing technical issues.
Customers were unable to access HSBC banking apps on Monday, June 15, 2026. Photo: Tom Grundy/HKFP.
Customers were initially shown an error message when opening banking apps stating that “access is restricted until we have your valid email address and mobile number.” By lunchtime, it was replaced with a message saying that the fault was temporary and that work was underway to restore services.
The city’s largest lender has seven million customers in the city.
It is the second outage this year. In January, HSBC online services and banking apps were down for several hours.
Earlier this year, HSBC made a full HK$14 billion acquisition of its subsidiary Hang Seng Bank. Local media reported that Hang Seng apps were also down on Monday morning.
HKFP has reached out to HSBC for comment.
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Tom founded Hong Kong Free Press in 2015 as the city’s first crowdfunded newspaper. He has a BA in Communications and New Media from Leeds University and an MA in Journalism from the University of Hong Kong. He previously founded an NGO advocating for domestic worker rights, and has contributed to the BBC, Deutsche Welle, Al-Jazeera and others.
Tom leads HKFP – raising funds, managing the team and navigating risk – whilst regularly speaking on press freedom, ethics and media funding at industry events, schools and conferences around the world.