A grandmother of seven in need of a plaster after cutting her finger was refused help from her local pharmacy and GP – and told to call 999.
Pauline Shillito injured herself while slicing a melon in her home in Lydd, on Romney Marsh, where she lives alone.
Pauline Shillito, a Lydd grandmother of seven in need of a plaster, was refused help from her local pharmacy and GP before being told to call 999
Although the wound was only minor, the 84-year-old started bleeding profusely because she takes blood-thinning medication, so she sought assistance at Well Pharmacy – a three-minute walk away on the corner of High Street and New Lane.
“But the pharmacist said, ‘We don’t deal with blood,’” said Mrs Shillito.
“So then I went to the GP, but the receptionist said, ‘We have no nurse on duty today,’ and told me to call 999.
“It’s absolutely disgusting. Can you imagine an ambulance coming because of a cut finger when there are people having heart attacks – all I needed was a plaster!”
Pharmacist Tunde Odelade – who spoke to the pensioner following the accident last Wednesday – told KentOnline his staff are not trained or insured to handle such injuries.
Well Pharmacy in Lydd turned away Mrs Shillito because its staff are not trained or insured to deal with blood
“There was a lot of blood. It was literally dripping down her arm onto the floor – in a pharmacy full of people, that’s very unhygienic,” he said.
“I told her I couldn’t help her because I can’t deal with blood.
“I did offer to take her details and call an ambulance, but she refused.”
Mrs Shillito says she was also turned away from Orchard House GP Surgery in Bleak Road because they “did not have a nurse on duty” – and told to call 999.
Fortunately, while walking home, she bumped into a neighbour.
Healthcare workers at Orchard House GP Surgery on Bleak Road, Lydd, told Mrs Shillito they were unable to treat her cut due to lack of staff
“She saw me crying with a piece of blood-soaked kitchen towel around my finger and helped me,” the former John Lewis shop assistant added.
“She cleaned my finger and put a plaster on it.
“I’m just lucky I have good neighbours.”
A spokesperson for Orchard House Surgery’s operator, Invicta Health, said: “We are aware of the matter you have raised; however, we are unable to comment on issues relating to individual patients’ care due to patient confidentiality.
“Our practice is committed to ensuring patients receive appropriate advice and access to the right healthcare service based on their clinical needs.”
Ultimately, a neighbour helped Ms Shillito clean her finger and apply a plaster
Mrs Shillito, who moved to Lydd from London seven years ago, told KentOnline she refused to call 999 because “it wasn’t an emergency” and she “didn’t want to waste the ambulance service’s time”.
The NHS says 999 is for life-threatening emergencies like serious road traffic accidents, strokes and heart attacks.
Dialling 111 is recommended when the medical situation does not rise to this severity, but you think medical help is needed right away.
The 111 service can direct users to the best place to get help if their GP is unavailable.