Standard Chartered CEO apologizes for calling some workers ‘lower value human capital’ in AI push
The baby boomer bank leader took to LinkedIn to admit that his words had unnerved some of his…
UK consumers screen calls amid contact centre trust gap
MaxContact has published research showing that UK consumers are increasingly screening calls from unknown numbers and ignoring legitimate…
UK consumers use AI widely but trust lags, EY finds
EY research shows 74% of UK consumers have used artificial intelligence in the past six months, even as…
RingCentral adds RCS, AI & Teams tools for business
RingCentral has introduced new messaging, calling and AI features for business customer communications, including branded messaging through RCS,…