NatWest launches Be My Eyes pilot for blind customers
KAREN JOY BACUDO Finance Editor NatWest has partnered with Be My Eyes to launch a pilot for blind…
NatWest launches Be My Eyes pilot for blind customers
KAREN JOY BACUDO Finance Editor NatWest has partnered with Be My Eyes to launch a pilot for blind…
New York orders $50 million in utility penalties returned to customers after service failures
Five utilities in New York are facing state penalties after regulators concluded they fell short on basic customer…
NatWest launches AI ethics accreditation for all staff
KAREN JOY BACUDO Finance Editor NatWest has launched a bank-wide accreditation in AI and data ethics for staff,…
Lloyds to create 1,000 AI roles as agentic use grows
KAREN JOY BACUDO Finance Editor Lloyds Banking Group plans to create more than 1,000 artificial intelligence roles as…
Audit recommends improvements to National Grid operations and customer service
The New York State Public Service Commission (PSC) released an audit recommending improvements to National Grid‘s operations, billing…
HSBC & Google Cloud expand AI across bank operations
HSBC and Google Cloud have agreed on a multi-year partnership to deploy artificial intelligence across the bank’s global…
UK consumers screen calls amid contact centre trust gap
MaxContact has published research showing that UK consumers are increasingly screening calls from unknown numbers and ignoring legitimate…
UK chief executives boost M&A as AI drives dealmaking rise
UK chief executives are increasing merger and acquisition activity to support AI transformation, according to EY-Parthenon, with 87%…
Argyll launches UK sovereign AI cloud for regulated firms
Argyll Data Development has launched a sovereign AI inference cloud in the UK for organisations that want AI…
UK finance staff use generative AI daily, survey finds
Research published by Smarsh shows that 61% of UK financial services and insurance professionals now use generative AI…
BT launches UK’s first sovereign cloud & AI portfolio
BT has launched a sovereign services portfolio for UK public and private sector organisations, which it says is…