National Grid’s record year for vulnerability support
National Grid have supported 25,860 customers through fuel poverty during 2025 and 2026. This marks a record year…
Lloyds to create 1,000 AI roles as agentic use grows
KAREN JOY BACUDO Finance Editor Lloyds Banking Group plans to create more than 1,000 artificial intelligence roles as…
UK consumers screen calls amid contact centre trust gap
MaxContact has published research showing that UK consumers are increasingly screening calls from unknown numbers and ignoring legitimate…
UK consumers use AI widely but trust lags, EY finds
EY research shows 74% of UK consumers have used artificial intelligence in the past six months, even as…
Noledge acquires Pimbrook to expand in Ireland & UK
CATHERINE KNOWLES News Editor The Noledge Group has acquired accounting and payroll software provider Pimbrook, expanding its presence…
Crescendo expands into UK & Europe after rapid growth
Crescendo has expanded into the UK and Europe following growth to more than USD $100 million in annual…
Acclaim names UK boss as it expands into US market
Acclaim has expanded in the UK with the appointment of Paul Thomas as Senior Vice President, EMEA, as…