![\"Lloyds](\"https:\/\/www.europesays.com\/britain\/wp-content\/uploads\/2026\/05\/bb5327872ef50b27ac31192873d5c76a.jpeg\")
Lloyds said it is \u2018sorry that some customers experienced an issue viewing transactions in the app for a short time this morning\u2019 (Yui Mok\/PA Archive) (PA Archive) <\/p>\n Lloyds said it is \u2018sorry that some customers experienced an issue viewing transactions in the app for a short time this morning\u2019 (Yui Mok\/PA Archive) (PA Archive) <\/p>\n
Lloyds<\/a> Banking Group says it is investigating after reports that some customers using Bank of Scotland, Lloyds and Halifax<\/a> apps were able to see other users\u2019 transactions on their accounts.<\/p>\n One woman told the Press Association of her shock to find that she was \u201clooking at someone else\u2019s life\u201d when she logged into her banking app.<\/p>\n The bank has apologised to customers and said it is looking into what happened.<\/p>\n A Lloyds Banking Group spokesperson said: \u201cWe\u2019re sorry that some customers experienced an issue viewing transactions in the app for a short time this morning.<\/p>\n \u201cThe issue was quickly resolved and we\u2019re looking into what happened.\u201d<\/p>\n A woman from Edinburgh, who is a customer of the banking group, told PA: \u201cI logged into my banking app this morning expecting to check my balance, and instead I was looking at someone else\u2019s life.<\/p>\n \u201cThere were direct debits I don\u2019t recognise, cash withdrawals I didn\u2019t make, contactless payments at places I\u2019ve never been, and even a salary payment that clearly wasn\u2019t mine.<\/p>\n \u201cMy first thought was that someone had hacked into my account or cloned my card \u2013 I was really scared.<\/p>\n \u201cSeeing unfamiliar transactions is shocking at the best of times, but it was made far worse by the fact that I\u2019ve just moved a large sum of money into the account from my mum\u2019s estate.<\/p>\n \u201cIt was really worrying to see that level of personal financial detail appear in my account, and it\u2019s left me wondering how something like this could happen and whether my own information is secure?<\/p>\n \u201cIt is incredibly unsettling to feel that you can\u2019t trust what you\u2019re seeing in your own banking app.\u201d<\/p>\n Meanwhile, a woman told BBC Scotland News she was able to see the accounts of six different users on the Bank of Scotland app, including some national insurance numbers, over a 20-minute period.<\/p>\n Those included transactions from a pub in Newcastle, benefit payments from the Department for Work and Pensions (DWP), and wage payments from a company based in England, the BBC reported.<\/p>\n Some people have also said they saw transactions made by other people, such as supermarket payments and direct debits.<\/p>\n