{"id":48894,"date":"2026-05-26T09:36:49","date_gmt":"2026-05-26T09:36:49","guid":{"rendered":"https:\/\/www.europesays.com\/britain\/48894\/"},"modified":"2026-05-26T09:36:49","modified_gmt":"2026-05-26T09:36:49","slug":"lloyds-faces-questions-over-troubling-banking-app-glitch-that-showed-other-users-transactions","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/britain\/48894\/","title":{"rendered":"Lloyds faces questions over \u2018troubling\u2019 banking app glitch that showed other users\u2019 transactions"},"content":{"rendered":"

\"Mobile Mobile customers using Lloyds, Bank of Scotland, and Halifax banking apps were able to see other users\u2019 transactions on their accounts (REUTERS) <\/p>\n

Lloyds<\/a> Banking Group is facing intense scrutiny from a powerful parliamentary committee after a significant data breach allowed some customers <\/a>to view other users’ financial transactions via their banking app last week.<\/p>\n

The incident has prompted the Treasury Committee<\/a> to demand immediate answers from the high street giant.<\/a><\/p>\n

Dame<\/a> Meg Hillier, chairwoman of the Treasury Committee<\/a>, has formally written to Charlie Nunn, the group chief executive, seeking comprehensive details.<\/p>\n

Her letter, explicitly headed “improper disclosure of individuals\u2019 account information,” requests information on the number of customers affected, the expected compensation payouts, and the precise nature of the sensitive data that became visible.<\/p>\n

Highlighting the gravity of the situation, Dame<\/a> Meg stated: “On the face of it, this is an alarming breach of data confidentiality. In the interests of transparency, I would welcome a set of responses from Lloyds<\/a> Banking Group related to this troubling incident.”<\/p>\n

The committee has also set a timeline for further disclosures. Within one month, Lloyds<\/a> is expected to provide an initial assessment of whether any customers have fallen victim to financial crime as a direct result of the information exposed.<\/p>\n

\"Treasury Treasury Committee chairwoman Dame Meg Hillier has written to Lloyds requesting information including the number of affected customers, expected compensation payouts and the nature of the information which became visible <\/p>\n

A more detailed account, including a full description of how the incident occurred and the preventative steps taken, has been requested within six months.<\/p>\n

On 12 March, some customers using Bank of Scotland, Lloyds<\/a> and Halifax apps reported that they were able to see information related to other people\u2019s accounts through their banking app.<\/p>\n

Customers said they could see transactions unrelated to them such as direct debits, wages, cash withdrawals, and some national insurance numbers related to payments.<\/p>\n

One woman told the Press Association last week of her shock to find that she was \u201clooking at someone else\u2019s life\u201d when she logged into her banking app.<\/p>\n

\"Customers Customers using banking apps for Lloyds, Bank of Scotland, and Halifax reported seeing other users’ transaction histories on their accounts (PA Archive) <\/p>\n

Last March, the committee found that nine of the top banks had accumulated at least 33 days\u2019 worth of outages over the preceding two years.<\/p>\n

A Financial Conduct Authority<\/a> (FCA) spokesperson said last week that it was in contact with Lloyds to understand what had happened and how it was being resolved.<\/p>\n

The FCA spokesperson said previously: \u201cWe expect firms to protect customer data and be able to respond to and quickly recover from disruptions.\u201d<\/p>\n

Lloyds has previously apologised to customers and said it was looking into what had happened.<\/p>\n","protected":false},"excerpt":{"rendered":"Mobile customers using Lloyds, Bank of Scotland, and Halifax banking apps were able to see other users\u2019 transactions…\n","protected":false},"author":2,"featured_media":48895,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[21256],"tags":[24574,11029,24573,3351,24571,3692,2861,7336,24570,24572,21755],"class_list":["post-48894","post","type-post","status-publish","format-standard","has-post-thumbnail","category-lloyds-banking-group","tag-app","tag-charlie-nunn","tag-compensation-payouts","tag-customers","tag-financial-transactions","tag-lloyds","tag-lloyds-banking-group","tag-meg-hillier","tag-parliamentary-committee","tag-sensitive-data","tag-treasury-committee"],"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@UnitedKingdom\/116640208925636604","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/posts\/48894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/comments?post=48894"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/posts\/48894\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/media\/48895"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/media?parent=48894"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/categories?post=48894"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/tags?post=48894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}