{"id":63092,"date":"2026-06-15T05:51:09","date_gmt":"2026-06-15T05:51:09","guid":{"rendered":"https:\/\/www.europesays.com\/britain\/63092\/"},"modified":"2026-06-15T05:51:09","modified_gmt":"2026-06-15T05:51:09","slug":"hsbcs-hong-kong-mobile-banking-app-down-in-second-outage","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/britain\/63092\/","title":{"rendered":"HSBC\u2019s Hong Kong mobile banking app down in second outage"},"content":{"rendered":"

The HSBC Main Building (center) and the Standard Chartered Bank building (right) are seen in Central, Hong Kong, on Sept 4, 2025. (ANDY CHONG \/ CHINA DAILY)<\/p>\n

HSBC Holdings Plc\u2019s mobile banking app experienced an outage on Monday morning, leaving customers unable to access their accounts in what marked the lender\u2019s second disruption this year, according to Bloomberg.\u00a0<\/p>\n

Serving more than 7 million retail customers, the bank said its app service was \u201ctemporarily unavailable\u201d and said it would resume shortly. Users attempting to log in were met with error messages including \u201cWe couldn\u2019t log you on\u201d and \u201cAccess is restricted until we have your valid email address and mobile number.\u201d<\/p>\n

ALSO READ: HSBC CEO pitches Hong Kong clients, hires more bankers after setbacks<\/a><\/p>\n

By late morning Monday, some customers were able to log onto the app again. This marks the second time this year that HSBC\u2019s mobile banking service in Hong Kong has encountered problems, following a disruption in late January, according to Bloomberg.<\/p>\n

As the city\u2019s largest bank, HSBC offers a wide range of products spanning transaction banking, lending, wealth management and insurance. Earlier this year, it completed the full acquisition of its subsidiary Hang Seng Bank in a deal valued at about $14 billion.<\/p>\n

Hang Seng Bank also said due to a technical issue, some of its banking services were temporarily affected.<\/p>\n","protected":false},"excerpt":{"rendered":"The HSBC Main Building (center) and the Standard Chartered Bank building (right) are seen in Central, Hong Kong,…\n","protected":false},"author":2,"featured_media":63093,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[20667],"tags":[30150,30149,1772,9881,30148,24766],"class_list":["post-63092","post","type-post","status-publish","format-standard","has-post-thumbnail","category-hsbc","tag-app-service","tag-banking-services","tag-hong-kong","tag-hsbc","tag-mobile-banking-app","tag-outage"],"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@UnitedKingdom\/116752566494444954","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/posts\/63092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/comments?post=63092"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/posts\/63092\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/media\/63093"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/media?parent=63092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/categories?post=63092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/britain\/wp-json\/wp\/v2\/tags?post=63092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}