{"id":141340,"date":"2026-07-23T19:44:43","date_gmt":"2026-07-23T19:44:43","guid":{"rendered":"https:\/\/www.europesays.com\/canada\/141340\/"},"modified":"2026-07-23T19:44:43","modified_gmt":"2026-07-23T19:44:43","slug":"canadas-regulators-receive-obsi-evaluator-report-on-dispute-resolution","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/canada\/141340\/","title":{"rendered":"Canada&#8217;s regulators receive OBSI evaluator report on dispute resolution"},"content":{"rendered":"<p paraeid=\"{0b751807-2ef3-4c17-8b4b-cc8aa7e83db4}{144}\" paraid=\"756970630\">The statement did not summarize the report&#8217;s findings. The committee said it would review the findings and recommendations carefully as it considers next steps, and that it would keep meeting with OBSI staff and sit down with OBSI&#8217;s board of directors later this year to discuss the report and the ombudsman&#8217;s views.\u00a0<\/p>\n<p paraeid=\"{0b751807-2ef3-4c17-8b4b-cc8aa7e83db4}{154}\" paraid=\"73987213\">The committee also\u00a0restated\u00a0what regulators expect of the firms they register. It said it expects registrants to take part in OBSI&#8217;s services in a manner consistent with their obligation to deal fairly, honestly and in good faith with their clients. It described OBSI&#8217;s role in providing fair, efficient,\u00a0accessible\u00a0and independent dispute resolution as crucial to Canadian investors and market participants, and to confidence in the capital markets.\u00a0<\/p>\n<p paraeid=\"{0b751807-2ef3-4c17-8b4b-cc8aa7e83db4}{164}\" paraid=\"1232764344\">The oversight arrangement dates back more than a decade.\u00a0In 2014, amendments to National Instrument 31-103 came into force requiring all registered dealers and advisers outside Qu\u00e9bec to offer OBSI&#8217;s services to their clients. Alongside those changes, the CSA\u00a0and OBSI signed a memorandum of understanding setting standards for the ombudsman in areas including governance, independence, fairness, fees, resources,\u00a0accessibility\u00a0and transparency.\u00a0<\/p>\n<p paraeid=\"{0b751807-2ef3-4c17-8b4b-cc8aa7e83db4}{176}\" paraid=\"2067125256\">That agreement also committed OBSI to an independent evaluation within two years of the amendments and at least once every five years after that. The last review was conducted in 2021, with the evaluator&#8217;s report released in June 2022.\u00a0<\/p>\n<p paraeid=\"{0b751807-2ef3-4c17-8b4b-cc8aa7e83db4}{186}\" paraid=\"1528049431\">The committee itself was formed when the CSA and OBSI joined with the <a href=\"https:\/\/www.wealthprofessional.ca\/company-profiles\/mutual-fund-dealers-association\/222397\" rel=\"nofollow noopener\" target=\"_blank\">Mutual Fund Dealers Association<\/a> of Canada and the <a href=\"https:\/\/www.wealthprofessional.ca\/company-profiles\/investment-industry-regulatory-organization-of-canada\/222392\" rel=\"nofollow noopener\" target=\"_blank\">Investment Industry Regulatory Organization of Canada<\/a> &#8211; now combined as the <a href=\"https:\/\/www.wealthprofessional.ca\/company-profiles\/canadian-investment-regulatory-organization\/379601\" rel=\"nofollow noopener\" target=\"_blank\">Canadian Investment Regulatory Organization<\/a>. Chaired by Grant Vingoe, chief executive of the <a href=\"https:\/\/www.wealthprofessional.ca\/company-profiles\/ontario-securities-commission\/222402\" rel=\"nofollow noopener\" target=\"_blank\">Ontario Securities Commission<\/a>, it includes CSA representatives from British Columbia, Alberta,\u00a0Ontario\u00a0and Qu\u00e9bec, along with CIRO.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"The statement did not summarize the report&#8217;s findings. The committee said it would review the findings and recommendations&hellip;\n","protected":false},"author":2,"featured_media":141341,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[46569,17,7104,12522,46570,46572,46568,46571,46567,3857],"class_list":["post-141340","post","type-post","status-publish","format-standard","has-post-thumbnail","category-canada","tag-binding-authority","tag-canada","tag-ciro","tag-csa","tag-dispute-resolution","tag-investor-protection","tag-joint-regulators-committee","tag-ni-31-103","tag-obsi","tag-osc"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/posts\/141340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/comments?post=141340"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/posts\/141340\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/media\/141341"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/media?parent=141340"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/categories?post=141340"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/tags?post=141340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}