{"id":27699,"date":"2026-05-01T13:32:10","date_gmt":"2026-05-01T13:32:10","guid":{"rendered":"https:\/\/www.europesays.com\/canada\/27699\/"},"modified":"2026-05-01T13:32:10","modified_gmt":"2026-05-01T13:32:10","slug":"qa-with-air-canadas-pina-guercio","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/canada\/27699\/","title":{"rendered":"Q&#038;A with Air Canada\u2019s Pina Guercio"},"content":{"rendered":"<p>A: We have a holistic wellness program at Air Canada called Unlock the Best in You, which focuses on supporting employees across all aspects of their health and well-being \u2014 physical health, mental health, financial health and work health. We\u2019re always looking for ways to enhance that program, whether it\u2019s bringing in new fitness classes in our onsite gym or expanding mental-health training opportunities.\n<\/p>\n<p>Read: <a class=\"text-content__link\" href=\"https:\/\/www.benefitscanada.com\/benefits\/health-wellness\/building-blocks-using-data-to-develop-holistic-workplace-mental-health-training\/\" rel=\"nofollow noopener\" target=\"_blank\">Using data to develop holistic workplace mental-health training<\/a>\n<\/p>\n<p>Q: How do you judge the success of a program or initiative?\n<\/p>\n<p>A: We look at success through program usage data and broader workforce indicators, we benchmark to other organizations and, most importantly, we look at employee sentiment and feedback. If something is truly helping people feel better supported at work and in life, we see that as a win.\n<\/p>\n<p>Q: What programs do you consider most successful\/you\u2019re most proud of?\n<\/p>\n<p>A: I am most proud of the launch of our total mental-health offering, which we introduced last year. It builds upon our traditional employee assistance program offerings to provide employees with access to unlimited mental-health supports.\n<\/p>\n<p>Read: <a class=\"text-content__link\" href=\"https:\/\/www.benefitscanada.com\/news\/bencan\/air-canada-recognized-for-embedding-dei-into-every-layer-of-organization\/\" rel=\"nofollow noopener\" target=\"_blank\">Air Canada recognized for embedding DEI into every layer of organization<\/a>\n<\/p>\n<p>We have a diverse employee population \u2014 many different groups and a number of different benefits plans with varying levels of coverage \u2014 but the program gives equal access to all when it comes to supporting their mental health. Often, mental-health coverage can be constrained by session limits or financial caps, which can unintentionally create stress for people already navigating difficult circumstances. Removing those limits reinforces that mental health is just as important as physical health and shows our people that we genuinely want to support them.\n<\/p>\n<p style=\"color: #ed1c24\">Career cribsheet\n<\/p>\n<p>May 2022 \u2014 Present<br \/>Vice-president, global HR, Air Canada\n<\/p>\n<p>July 2014 \u2014 June 2022<br \/>Senior director, HR,Air Canada Leisure Group\n<\/p>\n<p>April 2011 \u2014 June 2014<br \/>Director, HR, Air CanadaVacations and Air Canada Rouge\n<\/p>\n<p>2003 \u2014 March 2011<br \/>General manager, sales, Eastern Canada, Air Canada Vacations<\/p>\n<p>1999 \u2014 2003<br \/>General manager, sales, Quebec, Air Canada Vacations\n<\/p>\n<p>Q: What top challenges do you face in your role?\n<\/p>\n<p>A: As for any human resources leader, it\u2019s balancing the needs of the business with taking care of our people. We work in an industry that\u2019s fast moving, complex and where disruptions happen all the time \u2014 from changes in weather to geopolitical shifts and more. Through that, we have to stay agile, curious and resilient. And to be resilient, we need to focus on supporting our people to be their best.\n<\/p>\n<p>Q: What key HR or benefits issues do you expect in the coming year?\n<\/p>\n<p>A: We want to put continued focus on well-being strategies that support our people holistically at work and in life, as we all navigate a changing world. As we adapt to new realities, we all need to think about how our offerings influence how people show up to work.\n<\/p>\n<p>Read: <a class=\"text-content__link\" href=\"https:\/\/www.benefitscanada.com\/news\/bencan\/93-of-employers-maintaining-or-expanding-well-being-programs-in-2025-survey\/\" rel=\"nofollow noopener\" target=\"_blank\">93% of employers maintaining or expanding well-being programs in 2025: survey<\/a>\n<\/p>\n<p>Q: What do you like to do in your free time? What are your hobbies?\n<\/p>\n<p>A: It\u2019s probably no surprise that I love to travel. Being able to explore the world with my family and friends is amazing. I also like to keep fit by walking \u2014 it keeps me moving and helps me manage the stress that comes with my job.\n<\/p>\n<p>Q: What\u2019s your favourite employee benefit and why?\n<\/p>\n<p>A: We offer all Canada-based employees access to telemedicine and I love it. I\u2019ve personally used it many times to get quick access to medical care for me and my family. You could be at home sick, get connected to a health-care provider and have a prescription delivered to your door, all in a matter of hours. It connects our people to real, meaningful health supports quickly and easily and makes a big difference for them and their families.\n<\/p>\n<p><a href=\"https:\/\/www.benefitscanada.com\/archives_\/benefits-canada-archive\/qa-with-air-canadas-pina-guercio\/mailto:jennifer.paterson@contexgroup.ca\" rel=\"nofollow noopener\" target=\"_blank\">Jennifer Paterson<\/a>\u00a0is the editor of Benefits Canada and the Canadian Investment Review.\n\t\t\t\t\t\t\t\t\t<\/p>\n","protected":false},"excerpt":{"rendered":"A: We have a holistic wellness program at Air Canada called Unlock the Best in You, which focuses&hellip;\n","protected":false},"author":2,"featured_media":27700,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[4467,13165,17,13166,4474,1839,13164,4468,4469,2932,4471,13162,4473,13167,13163,13168],"class_list":{"0":"post-27699","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-canada","8":"tag-benefits-communication","9":"tag-benefits-data","10":"tag-canada","11":"tag-employee-assistance-program","12":"tag-employee-well-being","13":"tag-financial-well-being","14":"tag-fitness-benefits","15":"tag-health-benefits","16":"tag-health-wellness","17":"tag-human-resources","18":"tag-mental-health","19":"tag-mental-health-training","20":"tag-physical-health","21":"tag-virtual-health-care","22":"tag-wellness-programs","23":"tag-work-life-balance"},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/posts\/27699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/comments?post=27699"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/posts\/27699\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/media\/27700"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/media?parent=27699"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/categories?post=27699"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/canada\/wp-json\/wp\/v2\/tags?post=27699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}