Partnership combines Genpact’s process intelligence, domain expertise, and advanced technology solutions to help Nestlé accelerate process transformation.
NEW YORK, July 9, 2026 /PRNewswire/ — Genpact (NYSE: G), an agentic and advanced technology solutions company, today announced a partnership with Nestlé Business Solutions (NBS), the global shared services network of Nestlé Group, to establish Nestlé’s new Global Capability Center (GCC) in India. The partnership will combine Genpact’s domain expertise, process intelligence, and advanced technology capabilities, including agentic AI, to help Nestlé accelerate process transformation.
Genpact will support the GCC as an innovation center designed to improve digital adoption, operational visibility, and consistency across Nestlé’s global business network.
“This partnership reflects how leading global enterprises are reimagining business services as technology-enabled, data-driven operations,” said Tarun Chopra, Global Consumer Business Leader, Genpact. “By combining Nestlé’s global scale with Genpact’s process intelligence and expertise in data, AI and automation, NBS Hyderabad will be a center designed to drive consistency, agility, and measurable business impact.”
“NBS Hyderabad represents a positive next chapter in our growth journey. As we build stronger capabilities in a market like India, our people, partners and vendors will remain central to this journey,” said Luca Fichera, Head of Nestlé Business Solutions. “This reflects our confidence in India’s talent and capabilities, and our commitment to building a more agile, scalable and technology-enabled services network for Nestlé. With Hyderabad’s strong ecosystem and Genpact’s proven expertise, we are well placed to deliver greater value, consistency and innovation.”
Based in Hyderabad, India, the new GCC will advance continuous improvement in business processes through AI, agentic AI, and other advanced technologies.
About Genpact
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client-centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
MEDIA CONTACT:
Sue Martenson
Genpact Media Relations
+1 978-905-9582
susan.martenson@genpact.com
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FAQ
What is the new Genpact (NYSE:G) and Nestlé Business Solutions global capability center in India?
The new global capability center is a Hyderabad-based hub supporting Nestlé’s business services. According to Genpact, it will focus on process transformation, digital adoption, and operational visibility using agentic AI and advanced technologies across Nestlé’s global business network.
How will Genpact support Nestlé’s new global capability center in Hyderabad?
Genpact will provide domain expertise, process intelligence, and advanced technology, including agentic AI. According to Genpact, these capabilities will help the center drive continuous improvement, improve digital adoption, and enhance consistency and operational visibility across Nestlé’s global operations.
Why did Nestlé Business Solutions choose India for its new global capability center?
Nestlé Business Solutions chose India to build stronger capabilities in a key growth market. According to Nestlé, Hyderabad’s strong ecosystem and India’s talent support a more agile, scalable, and technology-enabled services network for Nestlé’s global operations.
What role will agentic AI play in the Genpact and Nestlé Business Solutions partnership?
Agentic AI will be a core technology driving process transformation at the new center. According to Genpact, it will support continuous improvement, enhance digital adoption, and strengthen data-driven operations across Nestlé’s shared services and global business processes.
How might the Genpact (NYSE:G) partnership with Nestlé impact Genpact’s technology positioning?
The partnership reinforces Genpact’s positioning in AI-driven business services and process transformation. According to Genpact, combining its process intelligence with Nestlé’s global scale showcases its capabilities in data, AI, automation, and agentic AI for large enterprise clients.