US/Chennai based IT service major Cognizant has announced it has been selected by global pharma giant Novartis for a five-year, AI-enabled integrated IT operations deal.
Under the agreement, Cognizant will help consolidate applications, infrastructure, security, digital workplace and platform services into a unified, end-to-end operating model powered by AI, automation and agentic capabilities.
“By replacing fragmented service delivery with an integrated, AI-powered operating model, the engagement is designed to improve efficiency, reduce complexity, improve user experiences, and better align technology performance. The transformation will create a scalable, future-ready technology ecosystem that supports Novartis’ continued adoption of AI,”
“The pharmaceutical industry is rapidly evolving toward digitally enabled operations, and that demands high reliability, regulatory compliance, advanced analytics and AI integration on scalable platforms,We are proud to expand our long-standing partnership with Novartis and support its AI-driven transformation across the value chain,” said Manoj Mehta, President EMEA at Cognizant. “
Published on July 28, 2026