CLEVELAND — Two University Hospitals medical centers recently received recognition among the top hospitals in the country for nurse communication by Becker’s Hospital Review.
What You Need To Know
UH’s Conneaut and Geneva medical centers were named based on reported Hospital Consumer Assessment of Healthcare Providers and Systems data
Five-star ratings were given for the communication, reflecting how patients felt the nurses explained things, how they listened and the respect and courtesy they showed to patients
The ratings came from standard patient experience surveys
UH’s Conneaut and Geneva medical centers were named based on reported Hospital Consumer Assessment of Healthcare Providers and Systems data from the Centers for Medicare & Medicaid Services. The assessment measures patients’ perceptions of care, including how well nurses communicated with them during treatment.
Five-star ratings were given for the communication, reflecting how patients felt the nurses explained things, how they listened, and the respect and courtesy they showed to patients. The ratings came from standard patient experience surveys and were nationally reported by the Centers for Medicare & Medicaid Services.
“This recognition is a powerful testament to the excellence in human caring that defines our nursing teams,” said Ashley M. Carlucci, DNP, MHA, RN, CEN, CENP, Market Chief Nursing Officer. “Our caregivers show up with compassion, integrity and respect in every interaction, and our patients are the ones who feel it most. I’m incredibly proud of our teams, and deeply grateful to be part of a community that values exceptional nursing care as a cornerstone of health and healing.”
UH said the recognition underscored both facilities’ commitment to a “culture of relationship-centered care, where compassionate communication is at the heart of every patient interaction.”