The capabilities of ABB Bank’s conversational AI assistants,
AI-nur and AI-khan, have been further expanded with new
features.
You can now pay for mobile services (Azercell, Bakcell, Nar)
simply by speaking with the assistant.
In addition, AI-nur and AI-khan now assist customers as personal
financial managers. Based on completed transactions, they answer
questions about monthly income and expenses and help manage funds
more effectively.
It is also now possible to make transfers both to ABB Bank cards
and to cards of other banks –using a card number or a template –
via the AI assistants.
56% of users chose AI-nur, 44% chose
AI-khan
In a short time, nearly 150,000 ABB customers have used the AI
assistants, and the number continues to grow rapidly. To date,
there have been over 1 million interactions with the AI assistants.
Among users, 56% chose AI-nur, while 44% preferred AI-khan.
AI-nur and AI-khan provide prompt assistance on most matters
related to the bank’s services and products. They can perform
banking operations via voice commands, including transfers between
a customer’s own cards and accounts, as well as transfers to others
using a mobile number, and answer various customer queries.
When necessary, they can also block or reactivate a customer’s
card.
Banking operations made easier, faster, and more
secure
The new AI technology enables customers to perform banking
operations more conveniently and quickly, while maintaining the
highest level of security.
ABB will continue to enhance customers’ experience with
artificial intelligence by introducing new features in the near
future.
For more information about ABB’s modern, useful, and universal
products and services, you can visit any branch, the official
website at https://abb-bank.az/,
call the Information Center at 937, or follow the bank’s official
social media pages.