![\"null](\"https:\/\/www.europesays.com\/ch\/wp-content\/uploads\/2026\/07\/news-p.v1.20260728.ed6684b428e04a07bf31033a1390150f_P1.jpg\"\/ "\\"Chubb")
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Chubb Life Insurance demonstrated its competitiveness in consumer protection, recording both an incomplete sales ratio and a number of complaints well below the life insurance industry average.<\/p>\n
Chubb Life said on the 28th that its incomplete sales ratio stood at 0.01% based on the Korea Life Insurance Association’s comparative disclosures. This is a quarter of the previous year’s life insurance industry average of 0.04%. The incomplete sales ratio is a representative consumer protection indicator that shows whether the duty of explanation and the principles of suitability and appropriateness were observed during the insurance sales process.<\/p>\n
The complaint indicators also fell below the industry average. Chubb Life recorded 3.54 complaints per 100,000 contracts in force, about 39% lower than the industry average of 5.78. The company explained that the result stemmed from a consumer-centered management system throughout the contract maintenance and customer service processes.<\/p>\n
Chubb Life operates a consumer protection governance system centered on its CEO, and reviews the entire process of product development and sales through its Consumer Protection Internal Control Committee. The company is also strengthening its systems for preventing incomplete sales and managing complaints, centered on its Chief Consumer Officer (CCO).<\/p>\n
Chubb Life adopted an environmental, social and governance (ESG) framework in April this year, reflecting trust-building with financial consumers as a core value. “Financial consumer protection is the starting point and core value of sustainable management,” a company official said. “Through systematic management and preemptive prevention, we will further strengthen customer trust.”<\/p>\n","protected":false},"excerpt":{"rendered":"Chubb Life Insurance demonstrated its competitiveness in consumer protection, recording both an incomplete sales ratio and a number…\n","protected":false},"author":2,"featured_media":108749,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[131],"tags":[240,52977,30039,52981,52978,52980,52979,52982],"class_list":["post-108748","post","type-post","status-publish","format-standard","has-post-thumbnail","category-chubb","tag-chubb","tag-chubb-life-insurance","tag-consumer-protection","tag-esg-management","tag-incomplete-sales-ratio","tag-insurance-complaints","tag-korea-life-insurance-association","tag-life-insurance-industry"],"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@ch\/116995200489442209","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/posts\/108748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/comments?post=108748"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/posts\/108748\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/media\/108749"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/media?parent=108748"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/categories?post=108748"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/tags?post=108748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}