VitalityLife<\/a>\u00a0has\u00a0announced\u00a0a partnership with\u00a0Swiss Re\u2019s\u00a0PromiseXP,\u00a0deploying\u00a0claims assessment technology across its term life and whole of life business, as part of its commitment to further enhancing its claims process.\u00a0\u00a0<\/p>\nVitality\u00a0will\u00a0implement Swiss Re\u2019s\u00a0PromiseXP\u00a0claims\u00a0platform\u00a0to\u00a0support how they approach\u00a0claims triage, assessing\u00a0the complexity and risk profile of each claim from the outset and helping route claims through the most\u00a0appropriate assessment\u00a0pathway.\u00a0\u00a0\u00a0<\/p>\n
The\u00a0new technology\u00a0will enhance the claims experience for members and advisers,\u00a0helping\u00a0ensure\u00a0Vitality is able to\u00a0effectively\u00a0support more families as demand evolves\u00a0linked to business growth.\u00a0<\/p>\n
Claims\u00a0assessors\u00a0will continue to play a key role in all\u00a0reviews\u00a0and decisions, with more capacity\u00a0allocated\u00a0to claims requiring more detailed assessment.\u00a0\u00a0<\/p>\n
This aims to enhance the claims experience for members and advisers, ensuring that claims are routed to the right\u00a0assessment\u00a0step as quickly as possible.\u00a0<\/p>\n
Justin Taurog, CEO of\u00a0VitalityLife\u00a0said:\u00a0\u201cThe point of claim is one of the most important moments in the customer journey and, in life insurance,\u00a0comes during a\u00a0challenging\u00a0period of uncertainty for families.\u00a0<\/p>\n
Awards 2026<\/p>\n
\u201cThat\u2019s\u00a0why\u00a0it\u2019s\u00a0so important that we continue to evolve the capabilities that support members,\u00a0advisers\u00a0and our claims teams.\u00a0<\/p>\n
\u201cWe are excited to bring\u00a0PromiseXP\u00a0as\u00a0Swiss Re shares our ambition to continually develop the claims experience, and this technology will help us ensure we continue delivering the high standards of service that members and advisers expect as our business grows.\u201d\u00a0<\/p>\n
Claire Nolan, head of Swiss Re\u2019s life and health underwriting and claims UK&I, said:\u00a0\u201cDelivering on our claims promises is at the heart of Swiss Re\u2019s mission to make the world more resilient.\u00a0<\/p>\n
\u201cWe\u2019re\u00a0delighted to partner with\u00a0VitalityLife\u00a0to help streamline the claims experience for their\u00a0policyholders\u00a0and beneficiaries. <\/p>\n
\u201cWe would like to extend a big thank you to the\u00a0VitalityLife\u00a0and Swiss Re teams for this transformative automation partnership.\u201d\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"Vitality\u00a0will\u00a0implement Swiss Re\u2019s\u00a0PromiseXP\u00a0claims\u00a0platform\u00a0to\u00a0support how they approach\u00a0claims triage. VitalityLife\u00a0has\u00a0announced\u00a0a partnership with\u00a0Swiss Re\u2019s\u00a0PromiseXP,\u00a0deploying\u00a0claims assessment technology across its term life and…\n","protected":false},"author":2,"featured_media":110070,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[4],"tags":[244,41,9465,17,789,2209,53593],"class_list":["post-110069","post","type-post","status-publish","format-standard","has-post-thumbnail","category-switzerland","tag-insurance","tag-swiss","tag-swiss-re","tag-switzerland","tag-technology","tag-vitality","tag-vitalitylife"],"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@ch\/117009824221474265","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/posts\/110069","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/comments?post=110069"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/posts\/110069\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/media\/110070"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/media?parent=110069"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/categories?post=110069"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ch\/wp-json\/wp\/v2\/tags?post=110069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}