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<\/p>\nKey Terms<\/p>\n
data residency<\/p>\n
technical<\/p>\n
Data residency describes the country or region where a company stores and processes its digital information, shaped by local laws and technical choices. Think of it like deciding which filing cabinet in which country holds a company\u2019s important papers \u2014 that choice affects legal obligations, privacy protections, costs and how easily the company can move or share information. Investors watch data residency because it can create regulatory risk, compliance costs and constraints on expansion or cloud strategy.<\/p>\n
digital employee experience platforms<\/p>\n
technical<\/p>\n
Digital employee experience platforms are software systems that bring together the apps, tools, support and analytics workers use each day into a single, personalized interface and workflow. Like a customizable office front desk or smartphone home screen for work, they aim to make tasks faster, reduce frustration, and measure how digital tools are actually used. Investors care because these platforms can influence workforce productivity, employee retention, IT efficiency and measurable operational costs.<\/p>\n
real-time observability<\/p>\n
technical<\/p>\n
Real-time observability is the continuous ability to see and understand what a company\u2019s software, networks, or systems are doing as events happen, by collecting and analyzing live signals and logs. For investors, it matters because it lets management detect problems immediately, fix them faster, and reduce outages or security gaps\u2014similar to watching a car\u2019s dashboard and engine together so faults are spotted and repaired before they cause costly damage.<\/p>\n
automated remediation<\/p>\n
technical<\/p>\n
Automated remediation is software that detects problems\u2014like security breaches, system errors, or compliance gaps\u2014and fixes them without manual intervention, following pre-set rules or playbooks. For investors, it matters because it lowers the chance of costly outages, regulatory fines, or data breaches by speeding response and reducing human error, similar to an automatic fire suppression system that identifies smoke and extinguishes flames before they spread.<\/p>\n
general data protection regulation<\/p>\n
regulatory<\/p>\n
General Data Protection Regulation is a set of legal rules from the European Union that governs how companies collect, store, use and share personal information about people. It matters to investors because compliance affects costs, how a business can operate across borders, and the risk of heavy fines or damage to customer trust\u2014similar to guardrails that shape how safely and freely a company can drive its data-dependent products and services.<\/p>\n
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08\/11\/2026 – 04:00 AM<\/p>\n
\nOrganizations emphasize measurable outcomes and local accountability in future of work strategies, ISG Provider Lens\u00ae report says<\/p>\n
Z\u00dcRICH–(BUSINESS WIRE)– \nThe 2026 ISG Provider Lens\u00ae Future of Work \u2014 Services report for Switzerland finds that organizations are moving beyond hybrid work modes to adopt more connected workplace strategies that combine AI-enabled collaboration, digital operations and workplace design. The change reflects a broader shift from deploying workplace technologies as separate initiatives to managing work through an integrated operating model.<\/p>\n \n\u201cSwiss enterprises are approaching workplace transformation with a clear focus on accountability,\u201d said Uwe Ladwig, director, ISG. \u201cSuccess increasingly depends on turning AI into practical improvements that employees can use every day.\u201d<\/p>\n \nMany organizations in Switzerland are making AI governance a central element of workplace strategies, the report says. Rather than concentrating only on deploying new tools, enterprises are defining where AI should be used, how employee information should be protected and how workplace outcomes should be measured. These priorities are becoming increasingly important as organizations move from AI experimentation to responsible, well-governed adoption. Organizations expect AI adoption to be guided by transparent policies that build confidence while supporting responsible workplace use.<\/p>\n \nSwiss enterprises increasingly seek workplace services that align with national data protection requirements and support multinational operations. Buyers favor Swiss-based delivery, clear data residency models and contractual transparency around workplace data processing. For organizations operating internationally, these capabilities have become increasingly important, because many must address both Switzerland’s revised Federal Act on Data Protection and the European Union’s General Data Protection Regulation. This combination is increasing demand for workplace services that provide greater certainty over where employee data is stored and processed.<\/p>\n \nPersistent shortages of technology specialists in Switzerland have increased demand for managed workplace services, automation and proactive digital employee experience capabilities. Organizations are seeking solutions that support multilingual workforces and maintain local control without compromising governance. They are adopting digital employee experience platforms with real-time observability, automated remediation and self-service capabilities to identify and resolve workplace issues before they affect employees, ISG says.<\/p>\n \n\u201cThe future of work is no longer defined by access to AI tools but by how effectively organizations put those tools to work,\u201d said Roman Pelzel, ISG principal analyst and lead author of the report. \u201cAs workplace strategies continue to evolve, clients will increasingly favor providers that can demonstrate practical results in Swiss enterprise environments.\u201d<\/p>\n \nThe report also explores other trends affecting Switzerland’s future of work market, including growing investment in smart workplace technologies and the increasing role of workplace data in sustainability and real estate decisions.<\/p>\n \nFor more insights into future of work-related challenges faced by enterprises in Switzerland, plus ISG’s advice for overcoming them, see the ISG Provider Lens Focal Points briefing here<\/a>.<\/p>\n \nThe report evaluates the capabilities of 39 providers across four quadrants: Workplace Strategy and Enablement Services, Digital Workplace Operations and Support Services, AI-augmented Collaboration and Experience Services and Smart and Sustainable Workplace Services.<\/p>\n \nThe report names Bechtle, Infosys, Swisscom, TCS and Wipro as Leaders in all four quadrants. It names Accenture, Capgemini and NTT DATA as Leaders in three quadrants each and Deloitte and HCLTech as Leaders in two quadrants each. Aveniq, Deutsche Telekom\/T-Systems, ELCA\/EveryWare, Lenovo and PwC are named as Leaders in one quadrant each.<\/p>\n \nIn the area of customer experience, Infosys is named the global ISG CX Star Performer for 2026 among future of work service providers. providers. Infosys earned the highest customer satisfaction scores in ISG’s Voice of the Customer survey, part of the ISG Star of Excellence\u2122 program<\/a>, the premier quality recognition for the technology and business services industry.<\/p>\n \nA customized version of the report is available from Swisscom<\/a>.<\/p>\n \nThe 2026 ISG Provider Lens Future of Work \u2014 Services report for Switzerland is available to subscribers or for one-time purchase on this webpage<\/a>.<\/p>\n \nAbout ISG<\/p>\n \nISG<\/a> (Nasdaq: III<\/a>) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world\u2019s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.<\/p>\n View source version on businesswire.com: https:\/\/www.businesswire.com\/news\/home\/20260811948199\/en\/<\/a><\/p>\n \nPress Contacts:
\nEnterprises in Switzerland are redefining workplace strategies to balance responsible AI use with compliance and operational resilience, according to a new research report published today by Information Services Group (ISG<\/a>) (Nasdaq: III<\/a>), a global AI-centered technology research and advisory firm.<\/p>\n<\/p>\n
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Laura Hupprich, ISG
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+1 203-517-3132
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laura.hupprich@isg-one.com<\/a><\/p>\n