The capabilities of ABB Bank\u2019s conversational AI assistants,
\nAI-nur and AI-khan, have been further expanded with new
\nfeatures.<\/p>\n
You can now pay for mobile services (Azercell, Bakcell, Nar)
\nsimply by speaking with the assistant.<\/p>\n
In addition, AI-nur and AI-khan now assist customers as personal
\nfinancial managers. Based on completed transactions, they answer
\nquestions about monthly income and expenses and help manage funds
\nmore effectively.<\/p>\n
It is also now possible to make transfers both to ABB Bank cards
\nand to cards of other banks \u2013using a card number or a template \u2013
\nvia the AI assistants.<\/p>\n
56% of users chose AI-nur, 44% chose
\nAI-khan<\/p>\n
In a short time, nearly 150,000 ABB customers have used the AI
\nassistants, and the number continues to grow rapidly. To date,
\nthere have been over 1 million interactions with the AI assistants.
\nAmong users, 56% chose AI-nur, while 44% preferred AI-khan.<\/p>\n
AI-nur and AI-khan provide prompt assistance on most matters
\nrelated to the bank\u2019s services and products. They can perform
\nbanking operations via voice commands, including transfers between
\na customer\u2019s own cards and accounts, as well as transfers to others
\nusing a mobile number, and answer various customer queries.<\/p>\n
When necessary, they can also block or reactivate a customer\u2019s
\ncard.<\/p>\n
Banking operations made easier, faster, and more
\nsecure<\/p>\n
The new AI technology enables customers to perform banking
\noperations more conveniently and quickly, while maintaining the
\nhighest level of security.<\/p>\n
ABB will continue to enhance customers\u2019 experience with
\nartificial intelligence by introducing new features in the near
\nfuture.<\/p>\n