{"id":138390,"date":"2026-07-04T14:49:10","date_gmt":"2026-07-04T14:49:10","guid":{"rendered":"https:\/\/www.europesays.com\/cz\/138390\/"},"modified":"2026-07-04T14:49:10","modified_gmt":"2026-07-04T14:49:10","slug":"euronet-upravil-sve-bankomaty-v-cesku-pote-co-prisla-stiznost-do-bruselu","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/cz\/138390\/","title":{"rendered":"Euronet upravil sv\u00e9 bankomaty v\u00a0\u010cesku. Pot\u00e9, co p\u0159i\u0161la st\u00ed\u017enost do Bruselu"},"content":{"rendered":"

Dev\u00e1t\u00e9ho \u010dervna poslala \u010desk\u00e1 europoslankyn\u011b Mark\u00e9ta Gregorov\u00e1 (Pir\u00e1ti) podn\u011bt k\u00a0pro\u0161et\u0159en\u00ed \u201enekal\u00fdch praktik\u201c bankomat\u016f Euronet k\u00a0Evropsk\u00e9 komisi. Seznam Zpr\u00e1vy o\u00a0mo\u017en\u00fdch probl\u00e9mech provozovatele bankomat\u016f informovaly t\u00fd\u017e den<\/a>. O\u00a0t\u00fdden pozd\u011bji firma v\u00a0\u010cesku zm\u011bnila informace, kter\u00e9 se z\u00e1kazn\u00edk\u016fm p\u0159i pou\u017eit\u00ed bankomatu ukazuj\u00ed.<\/p>\n

\u201eTyto \u00fapravy byly napl\u00e1nov\u00e1ny a\u00a0realizov\u00e1ny v\u00a0r\u00e1mci standardn\u00edho procesu revize, v\u00fdvoje a\u00a0implementace spole\u010dnosti Euronet, kter\u00fd za\u010dal je\u0161t\u011b p\u0159ed pod\u00e1n\u00edm st\u00ed\u017enosti. Na\u010dasov\u00e1n\u00ed jejich spu\u0161t\u011bn\u00ed odpov\u00edd\u00e1 dokon\u010den\u00ed tohoto implementa\u010dn\u00edho procesu a\u00a0nijak nesouvis\u00ed s\u00a0n\u00e1sledn\u011b podanou st\u00ed\u017enost\u00ed ani s\u00a0medi\u00e1ln\u00edm pokryt\u00edm cel\u00e9 z\u00e1le\u017eitosti,\u201c odpov\u011bd\u011bl Euronet na dotazy redakce na souvislost mezi st\u00ed\u017enost\u00ed europoslankyn\u011b a\u00a0zm\u011bnou rozhran\u00ed bankomat\u016f.<\/p>\n

Konkr\u00e9tn\u00ed zm\u011bnou je zv\u00fdrazn\u011bn\u00ed mo\u017enosti od transakce ustoupit grafick\u00fdm r\u00e1me\u010dkem, co\u017e v\u00a0p\u0159edchoz\u00ed verzi zobrazen\u00ed nebylo. Novin\u00e1\u0159 Janek Rube\u0161 z\u00a0projektu Kluci z\u00a0Prahy, kter\u00fd na probl\u00e9m upozornil jako prvn\u00ed, ale tvrzen\u00ed Euronetu nev\u011b\u0159\u00ed.<\/p>\n

\u201eTo je vtip? Uva\u017eujte se mnou. Pokud spole\u010dnost zm\u011bnila vzhled obrazovek sv\u00fdch bankomat\u016f t\u00fdden potom, co z\u00a0\u010ceska ode\u0161la st\u00ed\u017enost Evropsk\u00e9 komisi a\u00a0co se v\u00a0\u010cesku p\u0159\u00edpadu jejich bankomat\u016f v\u011bnovala m\u00e9dia a\u00a0ke zm\u011bn\u011b do\u0161lo podle jejich vyj\u00e1d\u0159en\u00ed pouze v\u00a0\u010cesku, tak jim v\u00a0t\u00e9to shod\u011b n\u00e1hod nev\u011b\u0159\u00edm ani trochu,\u201c odpov\u011bd\u011bl redakci Seznam Zpr\u00e1v Rube\u0161.<\/p>\n

Pochybnosti m\u00e1 i\u00a0europoslankyn\u011b Gregorov\u00e1. \u201eEuronet zm\u011bnil rozhran\u00ed sv\u00fdch bankomat\u016f bezprost\u0159edn\u011b po pod\u00e1n\u00ed m\u00e9ho podn\u011btu a\u00a0n\u00e1sledn\u00e9 medializaci jeho praktik. T\u011b\u017eko proto v\u011b\u0159it, \u017ee jde o\u00a0pouhou n\u00e1hodu. Na\u010dasov\u00e1n\u00ed zm\u011bny podle m\u011b ukazuje, \u017ee si je spole\u010dnost problemati\u010dnosti sv\u00e9ho rozhran\u00ed dob\u0159e v\u011bdoma. P\u0159edev\u0161\u00edm jsem ale r\u00e1da, \u017ee tato d\u00edl\u010d\u00ed \u00faprava alespo\u0148 trochu usnadn\u00ed spot\u0159ebitel\u016fm orientaci v\u00a0jinak velmi nep\u0159ehledn\u00e9m prost\u0159ed\u00ed bankomat\u016f,\u201c odpov\u011bd\u011bla redakci.<\/p>\n

<\/a>P\u0159\u00edpad monitor<\/p>\n

Nejviditeln\u011bj\u0161\u00ed p\u0159\u00edpad praktik provozovatele bankomat\u016f, poch\u00e1z\u00ed pr\u00e1v\u011b od Kluk\u016f z\u00a0Prahy. V\u00a0jejich videu star\u0161\u00ed turistka p\u0159ich\u00e1z\u00ed v\u00a0Praze ke stroji a\u00a0vyb\u00edr\u00e1 si z\u00a0n\u011bj tis\u00edc eur. Na displeji se zobraz\u00ed v\u00fdsledn\u00e1 \u010d\u00e1stka, kterou m\u00e1 v\u00fdb\u011br st\u00e1t i\u00a0s poplatkem\u00a0\u2013\u00a0dohromady 1003,95\u00a0eur. Po v\u00fdb\u011bru j\u00ed z\u00a0\u00fa\u010dtu ale zmiz\u00ed 1175\u00a0eur. Za v\u00fdb\u011br tedy nezaplatila nav\u00edc 3,95\u00a0eura, ale 175\u00a0eur. <\/p>\n

Hlavn\u00ed probl\u00e9m s\u00a0monitory bankomat\u016f Euronetu v\u00a0uveden\u00e9 ud\u00e1losti spo\u010d\u00edval v\u00a0tom, \u017ee jako fin\u00e1ln\u00ed \u010d\u00e1stku str\u017eenou z\u00a0\u00fa\u010dtu na obrazovce vid\u011bla turistka on\u011bch 1003,95\u00a0eur. Nav\u00edc na p\u0159edchoz\u00edm rozhran\u00ed obrazovky mo\u017enost zru\u0161it transakci p\u016fsobila z\u00a0pohledu u\u017eivatele jako ne-interaktivn\u00ed n\u00e1pis, zat\u00edmco u\u00a0nov\u00e9ho rozhran\u00ed jde z\u00a0pohledu u\u017eivatele o\u00a0tla\u010d\u00edtko.<\/p>\n

\u201eKolem mo\u017enosti zru\u0161en\u00ed transakce Euronet ud\u011blal r\u00e1me\u010dek. T\u00edm se z\u00a0textu st\u00e1v\u00e1 tla\u010d\u00edtko. Je to \u00fapln\u011b z\u00e1kladn\u00ed user experience prvek. Kdy\u017e m\u00e1te na obrazovce text, tak v\u00e1s jako u\u017eivatele nenapadne stisknout ho. Proto se kolem toho textu d\u00e1 bu\u010f 3D efekt, nebo se kolem n\u011bj ud\u011bl\u00e1 takov\u00fdto r\u00e1me\u010dek. To Euronet ud\u011blal, aby zd\u016fraznil, \u017ee se od transakce d\u00e1 odstoupit. Zd\u016fraznili, \u017ee nejste v\u00a0posledn\u00ed f\u00e1zi procesu v\u00fdb\u011bru a\u00a0m\u00e1te je\u0161t\u011b mo\u017enost nesouhlasit,\u201c vysv\u011btluje Rube\u0161.<\/p>\n

Foto: Kluci z Prahy<\/p>\n

Monitor bankomatu vlevo ukazuje zru\u0161en\u00ed transakce z\u00a0pohledu z\u00e1kazn\u00edka jako n\u00e1pis, vpravo u\u017e jde o\u00a0tla\u010d\u00edtko.<\/p>\n

Hlavn\u00ed probl\u00e9m\u00a0\u2013 tedy skryt\u00e9 poplatky za v\u00fdb\u011br a\u00a0zobrazen\u00ed v\u00fdsledn\u00e9 \u010d\u00e1stky, kterou bankomat strhne z\u00a0\u00fa\u010dtu u\u017eivatele\u00a0\u2013 Euronet nevy\u0159e\u0161il ani podle Rube\u0161e, ani podle europoslankyn\u011b.<\/p>\n

\u201eO skute\u010dn\u00e9 n\u00e1prav\u011b zat\u00edm podle m\u011b hovo\u0159it nelze. Euronet pouze upravil a\u00a0zv\u00fdraznil tla\u010d\u00edtko pro zru\u0161en\u00ed transakce a\u00a0odebr\u00e1n\u00ed karty, aby bylo l\u00e9pe viditeln\u00e9 vedle ostatn\u00edch mo\u017enost\u00ed. Informace o\u00a0poplatc\u00edch a\u00a0sm\u011bnn\u00e9m kurzu v\u0161ak z\u016fst\u00e1vaj\u00ed nep\u0159ehledn\u00e9. Problematick\u00e9 je tak\u00e9 to, \u017ee z\u00e1kazn\u00edk v\u00a0n\u011bkter\u00fdch p\u0159\u00edpadech nem\u016f\u017ee vybrat pen\u00edze p\u0159\u00edmo v\u00a0m\u011bn\u011b sv\u00e9ho \u00fa\u010dtu a\u00a0je tla\u010den k\u00a0nev\u00fdhodn\u00e9 sm\u011bn\u011b. Pr\u00e1v\u011b tyto praktiky je podle m\u011b nutn\u00e9 d\u016fkladn\u011b prov\u011b\u0159it a\u00a0posoudit, zda jsou v\u00a0souladu s\u00a0evropsk\u00fdmi pravidly,\u201c vysv\u011btlila Gregorov\u00e1.<\/p>\n

Podle spole\u010dnosti Euronet nebylo c\u00edlem \u00faprav rozhran\u00ed bankomatu vyhnout se obvin\u011bn\u00ed z\u00a0manipulativn\u00edch praktik. Firm\u011b \u0161lo o\u00a0zv\u00fd\u0161en\u00ed p\u0159ehlednosti a\u00a0dostupnost informac\u00ed zobrazovan\u00fdch z\u00e1kazn\u00edk\u016fm. Uvedla tak\u00e9, \u017ee zm\u011bny nijak nem\u011bn\u00ed zp\u016fsob fungov\u00e1n\u00ed transakc\u00ed v\u00a0bankomatech. Jsou v\u0161ak navr\u017eeny tak, aby byly informace a\u00a0dostupn\u00e9 mo\u017enosti l\u00e9pe viditeln\u00e9 a\u00a0sn\u00e1ze srozumiteln\u00e9, co\u017e podle n\u00ed p\u0159isp\u00edv\u00e1 k\u00a0p\u0159ehledn\u011bj\u0161\u00ed z\u00e1kaznick\u00e9 zku\u0161enosti.<\/p>\n

Po\u0159\u00e1d m\u00e1lo<\/p>\n

Rozlo\u017een\u00ed informac\u00ed na monitoru bankomatu vn\u00edm\u00e1 Rube\u0161 st\u00e1le jako nep\u0159ehledn\u00e9 a\u00a0podle \u017e\u00e1dosti Gregorov\u00e9 o\u00a0pro\u0161et\u0159en\u00ed Evropskou komis\u00ed i\u00a0potenci\u00e1ln\u011b manipulativn\u00ed, proto\u017ee vedou \u010dlov\u011bka k\u00a0nev\u00fdhodn\u00e9 transakci. Pr\u00e1v\u011b to bylo jednou z\u00a0motivac\u00ed, kter\u00e9 vedly \u010deskou europoslankyni k\u00a0pod\u00e1n\u00ed st\u00ed\u017enosti. Dal\u0161\u00ed probl\u00e9m byly podle podn\u011btu k\u00a0Evropsk\u00e9 komisi skryt\u00e9 poplatky za v\u00fdb\u011br p\u0159es takzvanou dynamickou konverz\u00ed m\u011bny (DDC).<\/p>\n

K\u00a0pen\u011bz\u016fm za v\u00fdb\u011br se toti\u017e p\u0159i\u010detla takzvan\u00e1 dynamick\u00e1 konverze m\u011bny (DCC) a\u00a0za\u00fa\u010dtovan\u00e1 \u010d\u00e1stka byla o\u00a0zhruba 4\u00a0tis\u00edce\u00a0korun vy\u0161\u0161\u00ed, ne\u017e tvrdil \u00fadaj na obrazovce. <\/p>\n

A v\u00a0\u010dem je f\u00edgl? Dynamick\u00e1 konverze m\u011bny (DCC\u00a0\u2013 Dynamic Currency Conversion) je slu\u017eba bankomat\u016f a\u00a0platebn\u00edch termin\u00e1l\u016f, kter\u00e1 v\u00e1m v\u00a0zahrani\u010d\u00ed nab\u00edz\u00ed okam\u017eit\u00fd p\u0159epo\u010det transakce na \u010deskou korunu (nebo m\u011bnu va\u0161eho \u00fa\u010dtu). M\u00edstn\u00ed m\u011bnu tak hned vid\u00edte v\u00a0korun\u00e1ch. Kdy\u017e si ale zvol\u00edte konverzi na koruny p\u0159es DCC, neprovede ji va\u0161e dom\u00e1c\u00ed banka, ale provozovatel termin\u00e1lu a\u00a0tyto kurzy b\u00fdvaj\u00ed \u010dasto v\u00fdrazn\u011b p\u0159edra\u017een\u00e9. Zvolen\u00edm DCC nav\u00edc souhlas\u00edte s\u00a0vy\u0161\u0161\u00edmi skryt\u00fdmi n\u00e1klady a\u00a0\u010dasto i\u00a0poplatkem pro obchodn\u00edka za zprost\u0159edkov\u00e1n\u00ed.<\/p>\n

<\/a><\/p>\n

Podle europoslankyn\u011b bankomaty nut\u00ed z\u00a0v\u00fd\u0161e uveden\u00fdch d\u016fvod\u016f lidi do nev\u00fdhodn\u00fdch transakc\u00ed. Proto podala interpelaci, neboli p\u00edsemn\u00fd dotaz, n\u011bkdy uv\u00e1d\u011bn\u00fd jako st\u00ed\u017enost Evropsk\u00e9 komisi. Spot\u0159ebitel mus\u00ed m\u00edt podle Gregorov\u00e9 mo\u017enost jednodu\u0161e pochopit, kolik za v\u00fdb\u011br skute\u010dn\u011b zaplat\u00ed. <\/p>\n

Euronet ale tvrd\u00ed, \u017ee v\u017edy postupoval p\u0159esn\u011b podle z\u00e1kona. \u201eNepova\u017eujeme tuto st\u00ed\u017enost za opr\u00e1vn\u011bnou. Spole\u010dnost Euronet postupuje v\u00a0souladu s\u00a0platn\u00fdmi evropsk\u00fdmi i\u00a0n\u00e1rodn\u00edmi pr\u00e1vn\u00edmi p\u0159edpisy a\u00a0z\u00e1rove\u0148 dodr\u017euje pravidla mezin\u00e1rodn\u00edch karetn\u00edch asociac\u00ed, jako jsou Visa a\u00a0Mastercard. Ve\u0161ker\u00e9 poplatky, sm\u011bnn\u00e9 kurzy i\u00a0podm\u00ednky transakce jsou z\u00e1kazn\u00edk\u016fm zobrazeny je\u0161t\u011b p\u0159ed jej\u00edm dokon\u010den\u00edm a\u00a0z\u00e1kazn\u00edk m\u016f\u017ee transakci kdykoli p\u0159ed jej\u00edm potvrzen\u00edm zru\u0161it,\u201c reaguje Euronet na st\u00ed\u017enost.<\/p>\n

Nyn\u00ed je na posouzen\u00ed Evropsk\u00e9 komise, zda se provozovatel bankomat\u016f skute\u010dn\u011b dopou\u0161t\u00ed nekal\u00fdch praktik, nebo ne.<\/p>\n

\u201eM\u016fj dal\u0161\u00ed postup bude z\u00e1viset p\u0159edev\u0161\u00edm na odpov\u011bdi Evropsk\u00e9 komise. Pokud se uk\u00e1\u017ee, \u017ee sou\u010dasn\u00e1 pravidla nejsou dostate\u010dn\u011b vym\u00e1h\u00e1na nebo spot\u0159ebitele dostate\u010dn\u011b nechr\u00e1n\u00ed, budu prosazovat dal\u0161\u00ed kroky. C\u00edlem nen\u00ed \u0159e\u0161it pouze jednu spole\u010dnost, ale zajistit, aby byly poplatky a\u00a0sm\u011bnn\u00e9 kurzy u\u00a0v\u0161ech bankomat\u016f zobrazov\u00e1ny jasn\u011b, srozumiteln\u011b a\u00a0bez manipulativn\u00edho rozhran\u00ed,\u201c dod\u00e1v\u00e1 Gregorov\u00e1.<\/p>\n","protected":false},"excerpt":{"rendered":"Dev\u00e1t\u00e9ho \u010dervna poslala \u010desk\u00e1 europoslankyn\u011b Mark\u00e9ta Gregorov\u00e1 (Pir\u00e1ti) podn\u011bt k\u00a0pro\u0161et\u0159en\u00ed \u201enekal\u00fdch praktik\u201c bankomat\u016f Euronet k\u00a0Evropsk\u00e9 komisi. Seznam Zpr\u00e1vy…\n","protected":false},"author":2,"featured_media":138391,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[12],"tags":[10887,67,68,30136],"class_list":["post-138390","post","type-post","status-publish","format-standard","has-post-thumbnail","category-byznys","tag-bankomat","tag-business","tag-byznys","tag-vyber"],"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@cz\/116862266084231106","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts\/138390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/comments?post=138390"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts\/138390\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/media\/138391"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/media?parent=138390"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/categories?post=138390"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/tags?post=138390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}