![\"Eva](\"https:\/\/www.europesays.com\/cz\/wp-content\/uploads\/2026\/03\/foto-clanek.jpg\")
<\/p>\nK \u010demu podle v\u00e1s pot\u0159ebujeme \u00fa\u0159ad ombudsmana?<\/p>\n
\u00da\u0159ad ombudsmana je instituce, kter\u00e1 je u\u017e p\u011btadvacet let ned\u00edlnou sou\u010d\u00e1st\u00ed na\u0161eho pr\u00e1vn\u00edho \u0159\u00e1du. Byl zalo\u017een jako klasick\u00fd ombudsmansk\u00fd \u00fa\u0159ad, tedy jako \u00fa\u0159ad, kter\u00fd chr\u00e1n\u00ed ka\u017ed\u00e9ho, kdo \u010del\u00ed n\u011bjak\u00fdm probl\u00e9m\u016fm ve vztahu se st\u00e1tem \u2013\u2060\u2060\u2060\u2060\u2060\u2060 p\u0159ed nespr\u00e1vn\u00fdmi postupy, p\u0159ed ne\u010dinnost\u00ed, nebo dokonce nez\u00e1konnost\u00ed \u010di sv\u00e9vol\u00ed ve\u0159ejn\u00e9 spr\u00e1vy.<\/p>\n
Z\u00e1rove\u0148 zaji\u0161\u0165uje dodr\u017eov\u00e1n\u00ed princip\u016f dobr\u00e9 spr\u00e1vy v \u010dinnosti spr\u00e1vn\u00edch org\u00e1n\u016f. To jsou neform\u00e1ln\u00ed z\u00e1sady kvalitn\u00edho spravov\u00e1n\u00ed v\u011bc\u00ed ve\u0159ejn\u00fdch. V pr\u016fb\u011bhu let se ale k t\u00e9to p\u016fvodn\u00ed \u010dinnosti ombudsmana p\u0159idaly lidskopr\u00e1vn\u00ed mand\u00e1ty. Tedy nap\u0159\u00edklad ochrana pr\u00e1v osob se zdravotn\u00edm posti\u017een\u00edm a ochrana osob v \u00fastavech a dal\u0161\u00edch za\u0159\u00edzen\u00edch, kde je omezena jejich svoboda.<\/p>\n
Zm\u00ednit lze taky t\u00e9mata, je\u017e se t\u00fdkaj\u00ed diskriminace. A od lo\u0148sk\u00e9ho l\u00e9ta je \u00fa\u0159ad ombudsmana nov\u011b tak\u00e9 n\u00e1rodn\u00ed lidskopr\u00e1vn\u00ed instituc\u00ed (NHRI). Jej\u00edm \u00fakolem je monitorovat lidsk\u00e1 pr\u00e1va v \u010cesku a zprost\u0159edkov\u00e1vat informace z ter\u00e9nu pro st\u00e1t a taky navrhovat syst\u00e9mov\u00e1 \u0159e\u0161en\u00ed. T\u00edm se zavr\u0161uj\u00ed lidskopr\u00e1vn\u00ed mand\u00e1ty ombudsmana v pln\u00e9 \u0161\u00ed\u0159i.<\/p>\n
<\/p>\n
Eva Kostolansk\u00e1 vysv\u011btluje, s \u010d\u00edm do volby jde a \u010demu by se m\u011bl \u00fa\u0159ad ombudsmana v\u011bnovat.Foto: JUDr. Eva Kostolansk\u00e1<\/p>\n
Dlouh\u00e9 roky jste pracovala ve st\u00e1tn\u00ed spr\u00e1v\u011b, co v\u00e1s tedy p\u0159im\u011blo k tomu, abyste se uch\u00e1zela o post ombudsmanky?<\/p>\n
D\u00edky dlouholet\u00e9 pr\u00e1ci ve ve\u0159ejn\u00e9 spr\u00e1v\u011b jsem m\u011bla mo\u017enost poznat, jak \u00fa\u0159ady funguj\u00ed. Vedle toho tak\u00e9 dob\u0159e zn\u00e1m pr\u00e1ci ombudsmana. Ji\u017e p\u0159es p\u011bt let s Kancel\u00e1\u0159\u00ed ombudsmana spolupracuji a pom\u00e1h\u00e1m \u0159e\u0161it individu\u00e1ln\u00ed p\u0159\u00edpady i syst\u00e9mov\u00e1 t\u00e9mata.<\/p>\n
P\u0159edchoz\u00ed pracovn\u00ed zku\u0161enosti m\u011b utvrdily v tom, \u017ee v ka\u017ed\u00e9 agend\u011b nakonec jde skoro v\u017edycky o lidsk\u00e1 pr\u00e1va, v\u010detn\u011b agendy dan\u00ed. A\u0165 u\u017e jde o ochranu vlastnictv\u00ed, o diskriminaci, o ochranu azylant\u016f nebo st\u00edhan\u00fdch osob. Jsou tak\u00e9 u exekuc\u00ed nebo insolvenc\u00ed.<\/p>\n
A ombudsman je tady od toho, aby pom\u00e1hal oby\u010dejn\u00fdm lidem domoct se spravedlnosti, pom\u00e1h\u00e1 jim naj\u00edt spravedliv\u00e9 \u0159e\u0161en\u00ed v situac\u00edch, kter\u00fdm \u010del\u00ed.<\/p>\n
Ve sv\u00e9m nomina\u010dn\u00edm projevu v Sen\u00e1tu jste \u0159ekla, \u017ee role ombudsmana je ve st\u0159etu jednotlivc\u016f s \u00fa\u0159ady nenahraditeln\u00e1. Co t\u00edm mysl\u00edte?<\/p>\n
M\u00e1m t\u00edm na mysli podn\u011bty lid\u00ed. U\u017e jsem to nazna\u010dila. Spousta lid\u00ed nev\u00ed, jak maj\u00ed v ur\u010dit\u00fdch situac\u00edch postupovat, nedok\u00e1\u017eou si sami pomoct, vy\u0159e\u0161it probl\u00e9m. Nevyznaj\u00ed se v tom, jak\u00e1 maj\u00ed pr\u00e1va, jak\u00e9 jsou jejich mo\u017enosti, jak maj\u00ed postupovat, pokud byli n\u011bjak\u00fdm zp\u016fsobem po\u0161kozeni ve\u0159ejnou spr\u00e1vou.<\/p>\n
To znamen\u00e1 nap\u0159\u00edklad, \u017ee nepodali odvol\u00e1n\u00ed, nepodali spr\u00e1vn\u00ed \u017ealobu, jindy maj\u00ed t\u0159eba nedostatek finan\u010dn\u00edch prost\u0159edk\u016f, tak\u017ee si nemohou najmout advok\u00e1ta nebo da\u0148ov\u00e9ho poradce. A toto v\u0161echno jsou p\u0159esn\u011b ty situace, kdy je role ombudsmana pro tyto lidi nenahraditeln\u00e1.<\/p>\n
Jinak \u0159e\u010deno mi \u0159\u00edk\u00e1te, \u017ee je tady ombudsman pro lidi, kte\u0159\u00ed se neorientuj\u00ed ve spletit\u00fdch z\u00e1le\u017eitostech toho, jak funguje st\u00e1t, a tud\u00ed\u017e vlastn\u011b nev\u011bd\u00ed, co maj\u00ed v ur\u010dit\u00fdch situac\u00edch d\u011blat\u2026<\/p>\n
P\u0159esn\u011b tak.<\/p>\n
A obracej\u00ed se tito lid\u00e9 na \u00fa\u0159ad ombudsmana? V\u011bd\u00ed, \u017ee je tady v t\u011bchto situac\u00edch tento \u00fa\u0159ad pro n\u011b?<\/p>\n
Mysl\u00edm, \u017ee ano. A pochopiteln\u011b, \u017ee ten \u00fa\u0159ad u\u017e od sv\u00e9ho vzniku intenzivn\u011b pracuje na zviditeln\u011bn\u00ed sv\u00e9 role. Sna\u017e\u00ed se o to, aby se na n\u011bj mohli lid\u00e9 obr\u00e1tit pr\u00e1v\u011b v p\u0159\u00edpadech, kter\u00e9 se t\u00fdkaj\u00ed nespr\u00e1vn\u00e9ho postupu st\u00e1tu, ale i v p\u0159\u00edpadech diskriminace.<\/p>\n
O tom sv\u011bd\u010d\u00ed i po\u010det p\u0159\u00edpad\u016f, kter\u00e9 ombudsman v lo\u0148sk\u00e9m roce obdr\u017eel. Celkem to bylo p\u0159es dev\u011bt tis\u00edc podn\u011bt\u016f, z toho p\u0159es sedm a p\u016fl tis\u00edce pro ombudsmana a zbytek pro d\u011btsk\u00e9ho ombudsmana. Po\u010det podn\u011bt\u016f pro ombudsmana nav\u00edc rok od roku roste.<\/p>\n
Ve zm\u00edn\u011bn\u00e9m sen\u00e1tn\u00edm projevu jste mluvila o ve\u0159ejn\u00e9 spr\u00e1v\u011b, co\u017e se t\u00fdk\u00e1 t\u0159eba soci\u00e1ln\u00edch d\u00e1vek, d\u016fchod\u016f, \u0161kolstv\u00ed nebo nap\u0159\u00edklad zdravotnictv\u00ed\u2026<\/p>\n
To jsou ty u\u017e zmi\u0148ovan\u00e9 podn\u011bty. A net\u00fdkaj\u00ed se pouze toho, o \u010dem mluv\u00edte, ale tak\u00e9 t\u0159eba \u017eivotn\u00edho prost\u0159ed\u00ed nebo stavebn\u00edch \u0159\u00edzen\u00ed.<\/p>\n
Sen\u00e1tor\u016fm jste tak\u00e9 sl\u00edbila, \u017ee kdy\u017e budete ombudsmankou zvolen\u00e1, budete usilovat o otev\u0159en\u00fd dialog s \u00fa\u0159ady\u2026<\/p>\n
Dialog s \u00fa\u0159ady pova\u017euji za d\u016fle\u017eit\u00fd prost\u0159edek pro prosazov\u00e1n\u00ed \u0159e\u0161en\u00ed individu\u00e1ln\u00edch i syst\u00e9mov\u00fdch probl\u00e9m\u016f. D\u00edky tomu, kde jsem cel\u00fd \u017eivot p\u016fsobila, jsem postupem \u010dasu z\u00edskala ur\u010ditou odbornou a profesn\u00ed autoritu. A to je p\u0159edpoklad k tomu, abych s \u00fa\u0159ady dok\u00e1zala jednat mimo jin\u00e9 i na neform\u00e1ln\u00ed \u00farovni.<\/p>\n
Tato neform\u00e1lnost v \u00fa\u0159adu ombudsmana sice funguje u\u017e dnes, jsem v\u0161ak p\u0159esv\u011bd\u010den\u00e1, \u017ee je mo\u017en\u00e9 ji je\u0161t\u011b zintenzivnit a j\u00e1 k tomu m\u016f\u017eu sv\u00fdmi zku\u0161enostmi p\u0159isp\u011bt.<\/p>\n
Jedn\u00edm z velk\u00fdch t\u00e9mat sou\u010dasnosti je digitalizace. A ta souvis\u00ed nap\u0159\u00edklad s t\u00edm, \u017ee star\u0161\u00ed lid\u00e9 nemaj\u00ed nebo neum\u00ed pracovat s internetem, nemaj\u00ed t\u0159eba po\u010d\u00edta\u010d nebo chytr\u00fd telefon. M\u00e1te p\u0159edstavu, jak by t\u011bmto lidem mohl ombudsman pomoct?<\/p>\n
Je to tak. Tito lid\u00e9 t\u0159eba nemaj\u00ed internetov\u00e9 bankovnictv\u00ed. Nev\u011b\u0159\u00ed tomu, pro pen\u00edze si chod\u00ed mnohdy na po\u0161tu. \u0158ada z nich nedisponuje ani platebn\u00ed kartou. A nejde zdaleka jen o lidi star\u0161\u00ed, ale tak\u00e9 t\u0159eba o takov\u00e9, kte\u0159\u00ed nejsou soci\u00e1ln\u011b siln\u00ed nebo jsou jinak znev\u00fdhodn\u011bni.<\/p>\n
Tady je pot\u0159eba, aby na m\u00edstech, kter\u00fdch se to t\u00fdk\u00e1, byla mo\u017enost vy\u0159\u00eddit v\u011bc tak\u00e9 osobn\u011b, nap\u0159\u00edklad s pomoc\u00ed \u00fa\u0159edn\u00edka. Ten by jim mohl nap\u0159\u00edklad pomoci s vypln\u011bn\u00edm a pod\u00e1n\u00edm elektronick\u00e9ho pod\u00e1n\u00ed.<\/p>\n
Druh\u00fdm krokem jsou informace. Ka\u017ed\u00fd \u00fa\u0159ad mus\u00ed ud\u011blat maximum pro to, aby i lid\u00e9, kte\u0159\u00ed t\u0159eba nemaj\u00ed internet, disponovali z\u00e1kladn\u00edmi informacemi. Ka\u017ed\u00fd \u00fa\u0159ad mus\u00ed b\u00fdt zkr\u00e1tka p\u0159\u00edstupn\u00fd i t\u011bm, kte\u0159\u00ed nejsou digit\u00e1ln\u011b zp\u016fsobil\u00ed.<\/p>\n
JUDr. Eva Kostolansk\u00e1<\/p>\n
je uzn\u00e1vanou expertkou na spr\u00e1vn\u00ed pr\u00e1vo. V minulosti p\u016fsobila jako \u0159editelka pr\u00e1vn\u00ed sekce Gener\u00e1ln\u00edho finan\u010dn\u00edho \u0159editelstv\u00ed, kde metodicky \u0159\u00eddila \u010dinnost zam\u011bstnanc\u016f finan\u010dn\u00edch \u00fa\u0159ad\u016f a p\u016fsobila i jako hlavn\u00ed koordin\u00e1tor spolupr\u00e1ce Finan\u010dn\u00ed spr\u00e1vy \u010cR s Kancel\u00e1\u0159\u00ed ombudsmana.<\/p>\n
Od roku 2020 p\u016fsob\u00ed p\u0159\u00edmo v Kancel\u00e1\u0159i ombudsmana, kde se zam\u011b\u0159uje na ochranu pr\u00e1v jednotlivc\u016f a prosazov\u00e1n\u00ed syst\u00e9mov\u00fdch zm\u011bn v \u00fa\u0159edn\u00edch postupech. V sout\u011b\u017ei Da\u0148a\u0159 roku byla jako jedin\u00e1 v historii sout\u011b\u017ee zvolena hned dvakr\u00e1t da\u0148ovou osobnost\u00ed za st\u00e1tn\u00ed da\u0148ovou sf\u00e9ru.<\/p>\n
Vedle praktick\u00e9 a legislativn\u00ed \u010dinnosti se v\u011bnuje tak\u00e9 publika\u010dn\u00ed tvorb\u011b a je vyhled\u00e1vanou lektorkou v oblasti spr\u00e1vn\u00edho \u0159\u00edzen\u00ed a n\u00e1hrady \u0161kod zp\u016fsoben\u00fdch nespr\u00e1vn\u00fdm \u00fa\u0159edn\u00edm postupem.<\/p>\n
Ombudsman m\u00e1 mimo jin\u00e9 za \u00fakol chr\u00e1nit lidi se zdravotn\u00edm posti\u017een\u00edm, a\u0165 u\u017e jde o odstra\u0148ov\u00e1n\u00ed bari\u00e9r, nebo lep\u0161\u00ed p\u0159\u00edstup k informac\u00edm. Co pova\u017eujete za nejv\u011bt\u0161\u00ed p\u0159ek\u00e1\u017eku, kterou mus\u00edme v \u010cesku p\u0159ekonat, aby se lidem se zdravotn\u00edm posti\u017een\u00edm \u017eilo dob\u0159e?<\/p>\n
J\u00e1 bych \u0159ekla, \u017ee pokud jde o pr\u00e1va lid\u00ed se zdravotn\u00edm posti\u017een\u00edm, tak ombudsman toho pro zlep\u0161en\u00ed jejich \u017eivot\u016f v posledn\u00ed dob\u011b ud\u011blal hodn\u011b. A\u0165 jde nap\u0159\u00edklad o pou\u017e\u00edv\u00e1n\u00ed znakov\u00e9 \u0159e\u010di, o bezbari\u00e9rovou vyhl\u00e1\u0161ku, kter\u00e1 je v souladu se stavebn\u00edm \u0159\u00e1dem, nebo o p\u0159\u00edstup lid\u00ed sluchov\u011b a zrakov\u011b posti\u017een\u00fdch k digit\u00e1ln\u00edm slu\u017eb\u00e1m.<\/p>\n
Ur\u010dit\u011b ale mus\u00edme d\u00e1l pokra\u010dovat. Jako st\u00e1t bychom m\u011bli nap\u0159\u00edklad zapracovat na tom, aby tito lid\u00e9 mohli \u017e\u00edt ve sv\u00fdch domovech, mimo r\u016fzn\u00e9 \u00fastavy. A k tomu pot\u0159ebuj\u00ed celou s\u00ed\u0165 podp\u016frn\u00fdch komunitn\u00edch slu\u017eeb, mus\u00edme rozv\u00edjet r\u016fzn\u00e9 typy p\u00e9\u010de a soci\u00e1ln\u00ed pomoci.<\/p>\n
Ve sv\u00e9m vystoupen\u00ed v Sen\u00e1tu jste nakonec zm\u00ednila tak\u00e9 to, \u017ee pokud budete zvolen\u00e1 ombudsmankou, tak byste si po skon\u010den\u00ed \u0161estilet\u00e9ho mand\u00e1tu r\u00e1da \u0159ekla, \u017ee jste pro tento \u00fa\u0159ad odvedla kus dobr\u00e9 pr\u00e1ce. Co by pro v\u00e1s osobn\u011b byl ten nejv\u011bt\u0161\u00ed d\u016fkaz, \u017ee se to poda\u0159ilo?<\/p>\n
Aby kontakt b\u011b\u017en\u00e9ho \u010dlov\u011bka, o kter\u00e9m jsme mluvili, s \u00fa\u0159ady se skute\u010dn\u011b a prokazateln\u011b zm\u011bnil k lep\u0161\u00edmu. R\u00e1da bych se tak\u00e9 zasadila o to, aby \u00fa\u0159ady dodr\u017eovaly desatero princip\u016f dobr\u00e9 spr\u00e1vy, kter\u00e9 kdysi zve\u0159ejnil Otakar Motejl. Jeho sou\u010d\u00e1st\u00ed je i to, aby \u00fa\u0159ady vy\u0159izovaly v\u011bci rychle a odborn\u011b. A hlavn\u011b jednaly vst\u0159\u00edcn\u011b s ka\u017ed\u00fdm, kdo se na n\u011b obr\u00e1t\u00ed.<\/p>\n
A pokud jde o \u00fa\u0159ad ombudsmana, taky bych si p\u0159\u00e1la, aby rozv\u00edjel dialog se v\u0161emi \u00fa\u0159ady. Ombudsman tedy nebude jenom ten, kdo n\u011bco kritizuje, mus\u00ed to b\u00fdt tak\u00e9 d\u016fle\u017eit\u00e1 instituce v pr\u00e1vn\u00edm syst\u00e9mu \u010cesk\u00e9 republiky, kter\u00e1 opravdu chr\u00e1n\u00ed lidi, kter\u00fdm se neda\u0159\u00ed dos\u00e1hnout n\u00e1pravy nebo spravedlnosti. A tedy aby tak\u00e9 dok\u00e1zal nav\u00e1zat kontakt s ve\u0159ejnou spr\u00e1vou takov\u00fdm zp\u016fsobem, aby j\u00ed pomohl vylep\u0161ovat a harmonizovat sv\u00e9 slu\u017eby.<\/p>\n","protected":false},"excerpt":{"rendered":"K \u010demu podle v\u00e1s pot\u0159ebujeme \u00fa\u0159ad ombudsmana? \u00da\u0159ad ombudsmana je instituce, kter\u00e1 je u\u017e p\u011btadvacet let ned\u00edlnou sou\u010d\u00e1st\u00ed…\n","protected":false},"author":2,"featured_media":27336,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[43,42,41,40,4769,1713,5323,10811],"class_list":{"0":"post-27335","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cesko","8":"tag-ceska-republika","9":"tag-cesko","10":"tag-czech-republic","11":"tag-czechia","12":"tag-diskriminace","13":"tag-lidska-prava","14":"tag-ombudsman","15":"tag-statni-sprava"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@cz\/116245423956791381","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts\/27335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/comments?post=27335"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts\/27335\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/media\/27336"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/media?parent=27335"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/categories?post=27335"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/tags?post=27335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}