{"id":32950,"date":"2026-03-23T09:39:08","date_gmt":"2026-03-23T09:39:08","guid":{"rendered":"https:\/\/www.europesays.com\/cz\/32950\/"},"modified":"2026-03-23T09:39:08","modified_gmt":"2026-03-23T09:39:08","slug":"chatbot-bude-v-americkem-fastfoodu-hodnotit-chovani-zamestnancu","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/cz\/32950\/","title":{"rendered":"Chatbot bude v\u00a0americk\u00e9m fastfoodu hodnotit chov\u00e1n\u00ed zam\u011bstnanc\u016f"},"content":{"rendered":"<p class=\"c_bz\">Chatbot pojmenovan\u00fd Patty bude napojen na headsety zam\u011bstnanc\u016f. Krom\u011b vy\u0159izov\u00e1n\u00ed objedn\u00e1vek pak bude i \u201ekontrolovat\u201c, jak vst\u0159\u00edcn\u00ed jsou zam\u011bstnanci k\u00a0z\u00e1kazn\u00edk\u016fm. \u0158et\u011bzec tohoto rychl\u00e9ho ob\u010derstven\u00ed si toti\u017e p\u0159ed n\u011bjakou dobou shrom\u00e1\u017edil informace ze sv\u00fdch fran\u0161\u00edz a\u00a0od z\u00e1kazn\u00edk\u016f o\u00a0tom, jak jsou spokojeni s\u00a0chov\u00e1n\u00edm zam\u011bstnanc\u016f. Na z\u00e1klad\u011b toho pak v\u00fdvoj\u00e1\u0159i natr\u00e9novali chatbota tak, aby rozpozn\u00e1val z\u00e1kladn\u00ed zdvo\u0159ilostn\u00ed fr\u00e1ze a\u00a0p\u0159\u00edpadn\u011b je zam\u011bstnanc\u016fm \u201ena\u0161ept\u00e1val\u201c, <a data-dot=\"atm-link\" target=\"_blank\" rel=\"noopener nofollow\" href=\"https:\/\/www.independent.co.uk\/news\/world\/americas\/burger-king-ai-chatbot-worker-friendliness-b2928456.html\" class=\"c_N\">uv\u00e1d\u00ed Independent<\/a>. <\/p>\n<p class=\"c_bz\">\u201eChatbot byl nau\u010den, \u017ee fr\u00e1ze jako v\u00edtejte, pros\u00edm \u010di d\u011bkuji sv\u011bd\u010d\u00ed o\u00a0p\u0159\u00e1telskosti a\u00a0vst\u0159\u00edcnosti zam\u011bstnanc\u016f. Mana\u017ee\u0159i se pak tak\u00e9 mohou chatbota zeptat, jak si pr\u00e1v\u011b jejich pobo\u010dka z\u00a0hlediska p\u0159\u00e1telskosti vede. V\u0161e slou\u017e\u00ed jako kou\u010dovac\u00ed n\u00e1stroj,\u201c uvedl Thibault Roux, vedouc\u00ed odd\u011blen\u00ed digit\u00e1ln\u00edch technologi\u00ed ve zm\u00edn\u011bn\u00e9m \u0159et\u011bzci. <\/p>\n<p class=\"c_bz\">Chatbot Patty s\u00a0technologi\u00ed od OpenAI m\u016f\u017ee pom\u00e1hat i\u00a0s p\u0159\u00edpravou jednotliv\u00fdch polo\u017eek v\u00a0menu, nap\u0159\u00edklad nov\u00fdm zam\u011bstnanc\u016fm. Stejn\u011b tak ale dok\u00e1\u017ee poradit, jak spr\u00e1vn\u011b \u010distit r\u016fzn\u00e9 kuchy\u0148sk\u00e9 vybaven\u00ed.<\/p>\n<p><a data-dot=\"atm-link\" target=\"_self\" href=\"https:\/\/www.novinky.cz\/clanek\/internet-a-pc-ai-nechal-ai-vytvorit-webove-stranky-nekvalitni-obsah-neni-jediny-duvod-proc-to-nechat-na-lidech-40563702\" class=\"c_N\" rel=\"nofollow noopener\"><img fetchpriority=\"high\" height=\"2187\" width=\"3888\" src=\"https:\/\/www.europesays.com\/cz\/wp-content\/uploads\/2026\/03\/web-ai.jpeg\" loading=\"eager\" decoding=\"sync\" class=\"c_t c_r\"\/><\/a><\/p>\n<p class=\"c_bz\">Um\u011bl\u00e1 inteligence je rovn\u011b\u017e integrov\u00e1na do z\u00e1sobovac\u00edho syst\u00e9mu, m\u016f\u017ee stejn\u011b tak upozor\u0148ovat, \u017ee n\u011bjak\u00e1 polo\u017eka doch\u00e1z\u00ed, pop\u0159\u00edpad\u011b podle toho aktualizovat menu.<\/p>\n<p class=\"c_bz\">Jak Roux uv\u00e1d\u00ed, jde st\u00e1le o\u00a0testov\u00e1n\u00ed, kter\u00e9 je ve v\u00fdvoji a\u00a0je aktu\u00e1ln\u011b zkou\u0161eno v\u00a0500\u00a0restaurac\u00edch. Platformu BK Assistant, jej\u00ed\u017e sou\u010d\u00e1st\u00ed Patty je, chce do budoucna zav\u00e9st ve v\u0161ech restaurac\u00edch v\u00a0USA.<\/p>\n<p>Z\u00e1kazn\u00edk si objednal 18\u00a0tis\u00edc \u0161\u00e1lk\u016f vody<\/p>\n<p class=\"c_bz\">Burger King nen\u00ed jedin\u00fd, kdo zav\u00e1d\u00ed nebo u\u017e zavedl podobn\u00e9 chatboty ve sv\u00fdch provozech. \u0158et\u011bzec Taco Bell za\u010dal nap\u0159\u00edklad ji\u017e loni v\u00a0l\u00e9t\u011b zav\u00e1d\u011bt AI asistenta na sv\u00fdch drive-thru pobo\u010dk\u00e1ch.<\/p>\n<p class=\"c_bz\">Ji\u017e v\u00a0za\u010d\u00e1tc\u00edch se ale setkal s\u00a0n\u011bkolika probl\u00e9my. Asistent nap\u0159\u00edklad u\u00a0jednoho ze z\u00e1kazn\u00edk\u016f opakovan\u011b vy\u017eadoval p\u0159id\u00e1n\u00ed n\u00e1poje do objedn\u00e1vky s\u00a0t\u00edm, \u017ee jinak ji nebude moci dokon\u010dit.<\/p>\n<p class=\"c_bz\">Ke kolapsu slu\u017eby pak p\u0159isp\u011bl i\u00a0jeden ze z\u00e1kazn\u00edk\u016f, kter\u00fd si objednal \u201e18\u00a0tis\u00edc \u0161\u00e1lk\u016f vody\u201c. \u201eNebudu lh\u00e1t, neust\u00e1le se u\u010d\u00edme. Jako mnoh\u00e9 ostatn\u00ed m\u011b AI n\u011bkdy zklame, n\u011bkdy naopak p\u0159ekvap\u00ed,\u201c vyj\u00e1d\u0159il se k\u00a0tomu ji\u017e d\u0159\u00edve \u0161\u00e9f odd\u011blen\u00ed pro digit\u00e1ln\u00ed technologie ve fastfoodov\u00e9m \u0159et\u011bzci Dane Mathews.<\/p>\n<p class=\"c_bz\">Podobnou AI technologii zavedl ve sv\u00fdch americk\u00fdch drive-thru pobo\u010dk\u00e1ch i\u00a0\u0159et\u011bzec <a data-dot=\"atm-link\" target=\"_blank\" rel=\"noopener nofollow\" href=\"https:\/\/www.independent.co.uk\/news\/business\/mcdonald-s-to-end-ai-trial-in-us-over-ordering-mishaps-b2564716.html\" class=\"c_N\">McDonald\u2019s<\/a>. Ten ji ale po \u010dase op\u011bt st\u00e1hl pot\u00e9, co si z\u00e1kazn\u00edci st\u011b\u017eovali na podobn\u00e9 pot\u00ed\u017ee, jak\u00e9 byly zm\u00edn\u011bny i\u00a0u Taco Bell.<\/p>\n<p><a data-dot=\"atm-link\" target=\"_self\" href=\"https:\/\/www.novinky.cz\/clanek\/internet-a-pc-ai-tlak-na-vyvoj-ai-roste-hrozi-katastrofa-podobna-hindenburgu-varuje-odbornik-40563255\" class=\"c_N\" rel=\"nofollow noopener\"><img height=\"2304\" width=\"4096\" src=\"https:\/\/www.europesays.com\/cz\/wp-content\/uploads\/2026\/03\/hindenburg.jpeg\" loading=\"eager\" decoding=\"sync\" class=\"c_t c_r\"\/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Chatbot pojmenovan\u00fd Patty bude napojen na headsety zam\u011bstnanc\u016f. Krom\u011b vy\u0159izov\u00e1n\u00ed objedn\u00e1vek pak bude i \u201ekontrolovat\u201c, jak vst\u0159\u00edcn\u00ed jsou&hellip;\n","protected":false},"author":2,"featured_media":32951,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[13954,67,68,2234,126,3714],"class_list":{"0":"post-32950","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-byznys","8":"tag-burger-king","9":"tag-business","10":"tag-byznys","11":"tag-chatbot","12":"tag-umela-inteligence-ai","13":"tag-zamestnanci"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@cz\/116277828992236314","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts\/32950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/comments?post=32950"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts\/32950\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/media\/32951"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/media?parent=32950"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/categories?post=32950"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/tags?post=32950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}