{"id":36965,"date":"2026-03-27T06:07:10","date_gmt":"2026-03-27T06:07:10","guid":{"rendered":"https:\/\/www.europesays.com\/cz\/36965\/"},"modified":"2026-03-27T06:07:10","modified_gmt":"2026-03-27T06:07:10","slug":"lide-si-stezuji-na-digitalizaci-uradu-prace-popisuji-bizarni-problemy","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/cz\/36965\/","title":{"rendered":"Lid\u00e9 si st\u011b\u017euj\u00ed na digitalizaci \u00da\u0159adu pr\u00e1ce. Popisuj\u00ed bizarn\u00ed probl\u00e9my"},"content":{"rendered":"

V ned\u011bli odpoledne za\u010d\u00e1tkem b\u0159ezna p\u0159i\u0161lo Filipovi z\u00a0Prahy upozorn\u011bn\u00ed, \u017ee se m\u00e1 v\u00a0\u00fater\u00fd dostavit na \u00fa\u0159ad pr\u00e1ce.<\/p>\n

\u201eP\u0159ipom\u00edn\u00e1me, \u017ee dne 10.\u00a0b\u0159ezna 2026\u00a0od 10:00\u00a0m\u00e1te napl\u00e1novanou sch\u016fzku na \u00fa\u0159adu pr\u00e1ce,\u201c stoj\u00ed v\u00a0jednoduch\u00e9 zpr\u00e1v\u011b, kterou m\u00e1 redakce k\u00a0dispozici. Pro Filipa to bylo p\u0159ekvapiv\u00e9, proto\u017ee o\u00a0sch\u016fzce nev\u011bd\u011bl ani si \u017e\u00e1dnou nedojedn\u00e1val.<\/p>\n

\u201eProto\u017ee m\u00e1m \u00fa\u0159ad pr\u00e1ce kous\u00ed\u010dek, tak jsem si \u0159ekl, \u017ee tam zajdu. Pan\u00ed se d\u011bsn\u011b divila, pro\u010d tam jsem, \u017ee \u017e\u00e1dnou sch\u016fzku objednanou nem\u00e1m. Je\u0161t\u011b to i\u00a0hledala,\u201c \u0159\u00edk\u00e1 Filip.<\/p>\n

Syst\u00e9m si z\u00a0n\u011bjak\u00e9ho d\u016fvodu s\u00e1m vygeneroval a\u00a0jemu poslal upom\u00ednku.<\/p>\n

Mluv\u010d\u00ed \u00da\u0159adu pr\u00e1ce \u010cR to odm\u00edt\u00e1. \u201eKlientsk\u00e1 z\u00f3na Jenda nevytv\u00e1\u0159\u00ed automaticky term\u00edny osobn\u00edch sch\u016fzek. Klient m\u016f\u017ee obdr\u017eet v\u00fdzvu k\u00a0dolo\u017een\u00ed dokument\u016f nebo jinou v\u00fdzvu k\u00a0sou\u010dinnosti, ne v\u0161ak pozv\u00e1nku na osobn\u00ed jedn\u00e1n\u00ed,\u201c \u0159\u00edk\u00e1 Franti\u0161ek Bik\u00e1r s\u00a0dov\u011btkem, \u017ee ve v\u011bt\u0161in\u011b podobn\u00fdch situac\u00ed se jedn\u00e1 o\u00a0nedorozum\u011bn\u00ed nebo nespr\u00e1vnou interpretaci textu v\u00fdzvy.<\/p>\n

Foto: Seznam Zpr\u00e1vy<\/p>\n

E-mail, kter\u00fd p\u0159ipom\u00ednal sch\u016fzku, o\u00a0kter\u00e9 sami \u00fa\u0159edn\u00edci nev\u011bd\u011bli.<\/p>\n

Pro zam\u011bstnankyni \u00fa\u0159adu pr\u00e1ce to ale podle Filipa nebyla \u00fapln\u011b nezn\u00e1m\u00e1 situace. \u201ePan\u00ed mi \u0159\u00edkala, \u017ee Jenda (jde o\u00a0n\u00e1zev klientsk\u00e9ho syst\u00e9mu Ministerstva pr\u00e1ce a\u00a0soci\u00e1ln\u00edch v\u011bc\u00ed, pozn. red.) si ob\u010das d\u011bl\u00e1, co chce. A\u00a0\u017ee to zahl\u00e1s\u00ed jako probl\u00e9m k\u00a0\u0159e\u0161en\u00ed. Ale nebylo to, \u017ee by byla p\u0159ekvapen\u00e1, \u017ee se j\u00ed n\u011bco takov\u00e9ho stalo poprv\u00e9,\u201c zmi\u0148uje Filip.<\/p>\n

Ve v\u00fdsledku to ale nebyla zbyte\u010dn\u00e1 cesta, rovnou si zde vy\u0159e\u0161il z\u00e1le\u017eitosti spojen\u00e9 s\u00a0jeho evidenc\u00ed na \u00da\u0159adu pr\u00e1ce.<\/p>\n

Posunut\u00ed ostr\u00e9ho startu m\u00e1 sn\u00ed\u017eit riziko chyb<\/p>\n

Redakce Seznam Zpr\u00e1v b\u011bhem b\u0159ezna popsala konkr\u00e9tn\u00ed p\u0159\u00edb\u011bh pan\u00ed Romany ilustruj\u00edc\u00ed, \u017ee n\u00e1b\u011bh pln\u011b digitalizovan\u00e9 superd\u00e1vky skrze port\u00e1l Jenda drhne. Konkr\u00e9tn\u011b pan\u00ed Romana \u0159e\u0161ila, \u017ee j\u00ed byla d\u00e1vka zam\u00edtnuta, proto\u017ee syst\u00e9m vyhodnotil, \u017ee nedodala ve lh\u016ft\u011b pot\u0159ebn\u00e9 dokumenty. Ona je ov\u0161em poslala.<\/p>\n

V n\u00e1vaznosti na to redakce sesb\u00edrala dal\u0161\u00ed p\u0159\u00edb\u011bhy dokl\u00e1daj\u00edc\u00ed, \u017ee port\u00e1l Jenda je\u0161t\u011b nen\u00ed \u00fapln\u011b odlad\u011bn\u00fd a\u00a0ve fin\u00e1le dost\u00e1v\u00e1 klienty \u00fa\u0159ad\u016f pr\u00e1ce do pot\u00ed\u017e\u00ed. T\u0159eba t\u00edm, \u017ee je pozve na sch\u016fzku.<\/p>\n

P\u0159e\u010dt\u011bte si p\u016fvodn\u00ed p\u0159\u00edb\u011bh Romany:<\/a><\/p>\n

Ministerstvo pr\u00e1ce a\u00a0soci\u00e1ln\u00edch v\u011bc\u00ed n\u00e1b\u011bh superd\u00e1vky u\u00a0dom\u00e1cnost\u00ed, kter\u00e9 \u010derpaj\u00ed d\u00e1vky del\u0161\u00ed dobu, takzvan\u00fdch staro\u017eadatel\u016f, posouv\u00e1 o\u00a0t\u0159i m\u011bs\u00edce se startem v\u00a0\u010dervenci.<\/p>\n

Mluv\u010d\u00ed ministerstva Jakub Slav\u00edk u\u017e d\u0159\u00edve uvedl, \u017ee syst\u00e9m nov\u00e9 d\u00e1vky st\u00e1tn\u00ed soci\u00e1ln\u00ed pomoci p\u0159edstavuje nejv\u011bt\u0161\u00ed zm\u011bnu v\u00a0oblasti nepojistn\u00fdch d\u00e1vek za posledn\u00ed desetilet\u00ed.<\/p>\n

\u201eProdlou\u017een\u00e9 p\u0159echodn\u00e9 obdob\u00ed m\u00e1 \u00fa\u0159ad\u016fm umo\u017enit l\u00e9pe zvl\u00e1dnout administrativn\u00ed z\u00e1t\u011b\u017e a\u00a0sn\u00ed\u017eit riziko chyb p\u0159i p\u0159evodu klient\u016f do nov\u00e9ho syst\u00e9mu,\u201c \u0159\u00edk\u00e1 mluv\u010d\u00ed ministerstva Slav\u00edk.<\/p>\n

Um\u011bl\u00e1 inteligence pokl\u00e1d\u00e1 telefon<\/p>\n

Na chybu m\u011bl narazil i\u00a0student David \u017eij\u00edc\u00ed na Plze\u0148sku. Na za\u010d\u00e1tku listopadu za\u017e\u00e1dal o\u00a0superd\u00e1vku. Op\u011bt byla \u017e\u00e1dost zam\u00edtnuta, proto\u017ee nem\u011bl dolo\u017eit dokument. David se ho ale sna\u017eil dolo\u017eit.<\/p>\n

\u201eZkou\u0161el jsem to v\u00edckr\u00e1t a\u00a0nikdy se mi to nepropsalo,\u201c popsal student. Nenechal to b\u00fdt, proti rozhodnut\u00ed se odvolal.<\/p>\n

\u201eV relevantn\u00edm obdob\u00ed byla aplikace Jenda technicky nefunk\u010dn\u00ed, v\u00a0d\u016fsledku \u010deho\u017e se mnou nahran\u00e9 podklady nepropsaly do intern\u00edho informa\u010dn\u00edho syst\u00e9mu spr\u00e1vn\u00edho org\u00e1nu. Tuto skute\u010dnost jsem v\u00a0dob\u011b pln\u011bn\u00ed v\u00fdzvy nemohl v\u011bd\u011bt ani nijak ovlivnit,\u201c stoj\u00ed v\u00a0odvol\u00e1n\u00ed, kter\u00e9 m\u00e1 redakce k\u00a0dispozici.<\/p>\n

Ov\u0161em na posouzen\u00ed odvol\u00e1n\u00ed David \u010dek\u00e1 u\u017e v\u00edce ne\u017e 30\u00a0dn\u00ed, b\u011bhem kter\u00fdch by m\u011bl \u00fa\u0159ad zareagovat. Student mluv\u00ed o\u00a0v\u00edce ne\u017e 50\u00a0dnech.<\/p>\n

<\/a><\/p>\n

\u201eV n\u011bkter\u00fdch p\u0159\u00edpadech je nutn\u00e9 lh\u016ftu prodlou\u017eit z\u00a0d\u016fvodu dopl\u0148ov\u00e1n\u00ed podklad\u016f nebo slo\u017eit\u011bj\u0161\u00ed skutkov\u00e9 situace. V\u00a0evidenci se mohou objevit duplicity nebo pod\u00e1n\u00ed, kter\u00e1 form\u00e1ln\u011b nejsou odvol\u00e1n\u00edm. Dlouhodob\u011b se m\u00edra odvol\u00e1n\u00ed pohybuje kolem jednoho procenta, co\u017e odpov\u00edd\u00e1 b\u011b\u017en\u00e9 spr\u00e1vn\u00ed praxi a\u00a0stabiln\u00ed rozhodovac\u00ed \u010dinnosti u\u00a0d\u00e1vek tohoto typu,\u201c reaguje mluv\u010d\u00ed \u00da\u0159adu pr\u00e1ce \u010cR Franti\u0161ek Bik\u00e1r. <\/p>\n

Podle n\u011bj nedoch\u00e1z\u00ed k\u00a0tomu, \u017ee by se \u017eadatel\u00e9 na rozhodnut\u00ed \u00fa\u0159adu aktu\u00e1ln\u011b v\u00edce odvol\u00e1vali. Mluv\u010d\u00ed ozna\u010dil objem odvol\u00e1n\u00ed za \u201estabiln\u00ed\u201c.<\/p>\n

\u201eM\u011bli by m\u011b vyrozum\u011bt, \u017ee to nebude do 30\u00a0dn\u00ed. Ale v\u016fbec nic, absolutn\u011b bez reakce. Kdy\u017e se dovol\u00e1te na infolinku, tak to nem\u00e1 cenu,\u201c vysv\u011btluje David.<\/p>\n

I zde narazil na nedokonalost. Infolinku obsluhuje um\u011bl\u00e1 inteligence, kter\u00e1 m\u00e1 podle Davida sklon ukon\u010dovat telefon\u00e1ty. \u201eKdy\u017e \u0161patn\u011b zformulujete v\u011btu, tak ten asistent zahl\u00e1s\u00ed, \u017ee je to intern\u00ed chyba, a\u00a0polo\u017e\u00ed telefon. P\u0159edstavte si situaci, \u017ee v\u00e1m zam\u00edtnou d\u00e1vku, jste na\u0161tvan\u00ed, vol\u00e1te na infolinku a\u00a0mus\u00edte to p\u011btkr\u00e1t opakovat, ne\u017e se dovol\u00e1te k\u00a0\u010dlov\u011bku,\u201c \u0159\u00edk\u00e1 David.<\/p>\n

D\u00e1vku si v\u00a0kalkula\u010dce vypo\u010d\u00edtal na zhruba sedm a\u017e osm tis\u00edc. \u201eJsou to citeln\u00e9 pen\u00edze a\u00a0\u010dek\u00e1m na to u\u017e p\u011bt m\u011bs\u00edc\u016f,\u201c l\u00ed\u010d\u00ed student.<\/p>\n

Potvrzen\u00ed, \u017ee ne\u010derpaj\u00ed? N\u011bkolikam\u011bs\u00ed\u010dn\u00ed proces<\/p>\n

U\u017e t\u0159et\u00ed m\u011bs\u00edc je ve velmi slo\u017eit\u00e9 finan\u010dn\u00ed situaci i\u00a0\u010dty\u0159\u010dlenn\u00e1 rodina pana Jakuba z\u00a0Jihomoravsk\u00e9ho kraje. V\u00a0lednu se jim narodila dcerka, a\u00a0proto\u017ee Jakub pracuje v\u00a0Rakousku, m\u00e1 rodina n\u00e1rok na rodi\u010dovskou d\u00e1vku v\u00a0sousedn\u00ed zemi.<\/p>\n

Nutnou podm\u00ednkou ov\u0161em je dolo\u017eit, \u017ee ne\u010derpaj\u00ed rodi\u010dovsk\u00fd p\u0159\u00edsp\u011bvek ani p\u0159\u00eddavek na d\u00edt\u011b, tedy dnes u\u017e superd\u00e1vku, v\u00a0\u010cesku. A\u00a0pr\u00e1v\u011b v\u00a0tomto bod\u011b na\u00a0\u00fa\u0159adu pr\u00e1ce narazil.<\/p>\n

\u201eM\u011bs\u00edc co m\u011bs\u00edc n\u00e1m to chyb\u00ed a\u00a0bereme pen\u00edze z\u00a0rezerv. Opravdu n\u00e1m to naru\u0161uje rozpo\u010det, kdy\u017e man\u017eelka nepracuje a\u00a0ani nepob\u00edr\u00e1 rodi\u010dovskou,\u201c \u0159\u00edk\u00e1 David s\u00a0t\u00edm, \u017ee mlad\u00e1 rodina z\u00a0jednoho p\u0159\u00edjmu nav\u00edc spl\u00e1c\u00ed hypot\u00e9ku.<\/p>\n

Probl\u00e9m se uk\u00e1zal b\u00fdt s\u00a0potvrzen\u00edm, \u017ee neberou superd\u00e1vku. \u201eRakousko pot\u0159ebuje zam\u00edtac\u00ed dopis o\u00a0rodi\u010dovsk\u00e9 z\u00a0\u010cesk\u00e9 republiky, co\u017e n\u00e1m vydali na m\u00edst\u011b. Ale tak\u00e9 zam\u00edtac\u00ed dopis o\u00a0p\u0159\u00eddavku na d\u00edt\u011b, tedy superd\u00e1vce. Bez toho Rakousko nedok\u00e1\u017ee vypracovat rodi\u010dovsk\u00fd p\u0159\u00edsp\u011bvek. V\u00a0\u010cesku jsme byli n\u011bkolikr\u00e1t i\u00a0osobn\u011b na \u00fa\u0159adu pr\u00e1ce, nikdy jsme nepochodili,\u201c zouf\u00e1 si otec. Na \u00fa\u0159adu se pr\u00fd v\u017edy ocitne v\u00a0situaci, kdy mu vysv\u011btluj\u00ed, \u017ee \u201ez\u00e1le\u017eitost posuzuje n\u011bkdo druh\u00fd\u201c.<\/p>\n

<\/a><\/p>\n

Podle mluv\u010d\u00edho \u00da\u0159adu pr\u00e1ce \u010cR Franti\u0161ka Bik\u00e1ra \u010cesk\u00e1 republika s\u00a0n\u00e1stupem superd\u00e1vky v\u00a0\u0159\u00edjnu 2025\u00a0p\u0159estala poskytovat rodinnou d\u00e1vku, kter\u00e1 by odpov\u00eddala n\u011bkdej\u0161\u00edmu p\u0159\u00eddavku na d\u00edt\u011b. \u201eSlo\u017eka naz\u00fdvan\u00e1 bonus na d\u00edt\u011b je pouze jednou z\u00a0\u010d\u00e1st\u00ed jednotn\u00e9 d\u00e1vky st\u00e1tn\u00ed soci\u00e1ln\u00ed pomoci a\u00a0nep\u0159edstavuje samostatnou rodinnou d\u00e1vku koordinovanou podle pr\u00e1vn\u00edch p\u0159edpis\u016f Evropsk\u00e9 unie,\u201c vysv\u011btluje mluv\u010d\u00ed. Tvrd\u00ed, \u017ee \u00da\u0159ad pr\u00e1ce \u010cR standardn\u011b sd\u011bluje, \u017ee takov\u00e1 d\u00e1vka v\u00a0\u010cesku nen\u00ed od \u0159\u00edjna poskytov\u00e1na.<\/p>\n

Jakub ov\u0161em tvrd\u00ed, \u017ee to zkou\u0161el r\u016fzn\u00fdmi cestami. V\u010detn\u011b klientsk\u00e9 z\u00f3ny Jenda, kde se zasekl. Port\u00e1l m\u011bl \u017e\u00e1dost zam\u00edtnout se zd\u016fvodn\u011bn\u00edm, \u017ee nedolo\u017eili p\u0159\u00edjmy u\u00a0dvoum\u011bs\u00ed\u010dn\u00edho d\u00edt\u011bte. \u201eLogicky jsme zadali, \u017ee \u017e\u00e1dn\u00e9 nejsou,\u201c \u0159\u00edk\u00e1 Jakub.<\/p>\n

Obecn\u011b p\u0159itom \u010ce\u0161i vn\u00edmaj\u00ed digit\u00e1ln\u00ed p\u0159\u00edstup ke st\u00e1tn\u00edm slu\u017eb\u00e1m pozitivn\u011b. Z\u00a0ned\u00e1vn\u00e9ho pr\u016fzkumu spole\u010dnosti Bankovn\u00ed identita, kter\u00e1 provozuje stejnojmenn\u00e9 digit\u00e1ln\u00ed ov\u011b\u0159en\u00ed toto\u017enosti, kter\u00e9 mimo jin\u00e9 vyu\u017e\u00edv\u00e1 i\u00a0port\u00e1l Jenda, vypl\u00fdv\u00e1, \u017ee 88\u00a0procent osob, kter\u00e9 vyzkou\u0161ely online komunikaci ohledn\u011b d\u00e1vek, preferuje tento zp\u016fsob i\u00a0do budoucna.<\/p>\n

\u201eObecn\u011b plat\u00ed, \u017ee z\u00e1le\u017e\u00ed na typu d\u00e1vky, u\u00a0slo\u017eit\u011bj\u0161\u00edch d\u00e1vek lid\u00e9 v\u011bt\u0161inou pot\u0159ebuj\u00ed dopomoc s\u00a0\u017e\u00e1dost\u00ed od pracovn\u00edk\u016f \u00fa\u0159adu,\u201c konstatuje Marek R\u016f\u017ei\u010dka, v\u00fdkonn\u00fd \u0159editel spole\u010dnosti Bankovn\u00ed identita.<\/p>\n","protected":false},"excerpt":{"rendered":"V ned\u011bli odpoledne za\u010d\u00e1tkem b\u0159ezna p\u0159i\u0161lo Filipovi z\u00a0Prahy upozorn\u011bn\u00ed, \u017ee se m\u00e1 v\u00a0\u00fater\u00fd dostavit na \u00fa\u0159ad pr\u00e1ce. \u201eP\u0159ipom\u00edn\u00e1me,…\n","protected":false},"author":2,"featured_media":36966,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[43,42,41,40,1477,10188,5317,7837,1530],"class_list":{"0":"post-36965","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cesko","8":"tag-ceska-republika","9":"tag-cesko","10":"tag-czech-republic","11":"tag-czechia","12":"tag-ministerstvo-prace-a-socialnich-veci-mpsv","13":"tag-rodicovsky-prispevek","14":"tag-socialni-davky","15":"tag-superdavka","16":"tag-urad-prace"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@cz\/116299644449377815","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts\/36965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/comments?post=36965"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts\/36965\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/media\/36966"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/media?parent=36965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/categories?post=36965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/tags?post=36965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}