{"id":8889,"date":"2026-02-27T07:12:09","date_gmt":"2026-02-27T07:12:09","guid":{"rendered":"https:\/\/www.europesays.com\/cz\/8889\/"},"modified":"2026-02-27T07:12:09","modified_gmt":"2026-02-27T07:12:09","slug":"arogantni-doprovod-pacient-nebude-osetren-lide-si-stezuji-na-zubni-pohotovost-v-ostrave","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/cz\/8889\/","title":{"rendered":"Arogantn\u00ed doprovod, pacient nebude o\u0161et\u0159en. Lid\u00e9 si st\u011b\u017euj\u00ed na zubn\u00ed pohotovost v\u00a0Ostrav\u011b"},"content":{"rendered":"

\u201ePo 70\u00a0minut\u00e1ch \u010dek\u00e1n\u00ed v\u00a0mrazu venku, proto\u017ee byla zrovna dezinfek\u010dn\u00ed p\u0159est\u00e1vka, jsme se kone\u010dn\u011b dostali do tepla \u010dek\u00e1rny. Jen\u017ee jsme zjistili z\u00a0vyv\u011b\u0161en\u00e9ho pap\u00edru, \u017ee doprovod dovnit\u0159 nesm\u00ed. N\u00e1sledn\u011b vy\u0161la sestra a\u00a0ozn\u00e1mila, \u017ee doprovod mus\u00ed ven. Upozor\u0148uji, \u017ee \u010dek\u00e1rna byla v\u00a0tu chv\u00edli polopr\u00e1zdn\u00e1,\u201c popsal sv\u016fj z\u00e1\u017eitek Novink\u00e1m Jaroslav M\u00ed\u010dek.<\/p>\n

Dodal, \u017ee n\u00e1sledn\u011b tuto v\u00fdzvu zopakoval i\u00a0mlad\u00edk, kter\u00fd zapisoval pacienty. \u201eZeptal jsem se ho, zda mohu po 70\u00a0minut\u00e1ch mrznut\u00ed venku alespo\u0148 na chv\u00edli nabrat teplo, a\u00a0taky pro\u010d doprovod nem\u016f\u017ee b\u00fdt v\u00a0\u010dek\u00e1rn\u011b, kdy\u017e je polopr\u00e1zdn\u00e1. \u0158ekl mi, \u017ee to maj\u00ed zak\u00e1z\u00e1no. Tak jsem se zeptal, zda nemaj\u00ed aspo\u0148 n\u011bjak\u00fd teplomet do t\u00e9 venkovn\u00ed \u010dek\u00e1rny, co je p\u0159\u00edstavba z\u00a0jednocentimetrov\u00fdch desek bez dve\u0159\u00ed,\u201c vzpom\u00ednal M\u00ed\u010dek.<\/p>\n

<\/a><\/p>\n

M\u00edsto odpov\u011bdi se ho mlad\u00edk zeptal, \u010d\u00ed je doprovod. \u201e\u0158ekl jsem mu zcela klidn\u011b a\u00a0slu\u0161n\u011b, \u017ee to ho nemus\u00ed zaj\u00edmat. Na\u010de\u017e otev\u0159el dve\u0159e ordinace a\u00a0zavolal: pan\u00ed doktorko, m\u00e1me tady arogantn\u00ed doprovod, pacient nebude o\u0161et\u0159en!\u201c l\u00ed\u010dil mu\u017e s\u00a0t\u00edm, \u017ee v\u00a0tu chv\u00edli rad\u011bji \u0161el zp\u011bt do mrazu, aby nem\u011bla jeho \u017eena probl\u00e9my a\u00a0on ne\u0159ekl n\u011bco nep\u011bkn\u00e9ho. \u201eArogantn\u00ed z\u00a0pozice s\u00edly byl podle m\u011b ten mlad\u00edk a\u00a0ne j\u00e1, ale komu jsem to tam m\u011bl vysv\u011btlovat?\u201c kroutil hlavou.<\/p>\n

Sv\u016fj z\u00e1\u017eitek si nenechal pro sebe a\u00a0st\u011b\u017eoval si na ostravsk\u00e9m magistr\u00e1tu, kter\u00fd jeho st\u00ed\u017enost p\u0159eposlal kraji. Ten toti\u017e zubn\u00ed pohotovost Dental Emergency v\u00a0Ostrav\u011b-V\u00edtkovic\u00edch dotuje, aby m\u011bla otev\u0159eno nad r\u00e1mec toho, co plat\u00ed zdravotn\u00ed poji\u0161\u0165ovny.<\/p>\n

Podobnou zku\u0161enost na ostravsk\u00e9 zubn\u00ed pohotovosti m\u011bli i\u00a0dal\u0161\u00ed lid\u00e9, kte\u0159\u00ed se obr\u00e1tili na redakci Novinek. V\u0161ichni si st\u011b\u017eovali na mrznut\u00ed venku, nemo\u017enost zaj\u00edt si na toaletu, ale i\u00a0na to, \u017ee doprovod s\u00a0nimi nesm\u00ed do \u010dek\u00e1rny. <\/p>\n

\u201eByli jsme tam se sedmdes\u00e1tiletou maminkou a\u00a0museli jsme ji samotnou nechat v\u00a0\u010dek\u00e1rn\u011b, p\u0159itom j\u00ed nebylo dob\u0159e, sami jsme venku mrzli hodinu a\u00a0t\u0159i \u010dtvrt\u011b. Cesta n\u00e1m trvala skoro hodinu, p\u0159ijeli jsme z\u00a0Fren\u0161t\u00e1tu. Nikde jinde toti\u017e zubn\u00ed pohotovost nem\u011bla otev\u0159eno, v\u0161ude jen do 13\u00a0hodin,\u201c napsala nap\u0159\u00edklad redakci Petra Kol\u00e1\u0159ov\u00e1. Tak\u00e9 ona postr\u00e1dala mo\u017enost zaj\u00edt si na toaletu. \u010cek\u00e1n\u00ed v\u00a0mrazu vadilo i\u00a0Pavl\u00edn\u011b \u0160ujansk\u00e9 z\u00a0Kop\u0159ivnice.<\/p>\n

Foto: Denisa Dole\u017ealov\u00e1, Novinky<\/p>\n

Doprovod a\u00a0pacienti mrznou p\u0159ed zubn\u00ed pohotovost\u00ed ve venkovn\u00ed \u010dek\u00e1rn\u011b bez dve\u0159\u00ed, kde nen\u00ed topen\u00ed ani toaleta..<\/p>\n

Pohotovost se br\u00e1n\u00ed p\u0159epln\u011bnost\u00ed<\/p>\n

Vedouc\u00ed l\u00e9ka\u0159 ostravsk\u00e9 zubn\u00ed pohotovosti Lubom\u00edr Beran na v\u00fdtky pacient\u016f pro Novinky uvedl, \u017ee jejich zaveden\u00e1 opat\u0159en\u00ed jsou d\u016fsledkem dlouhodob\u00e9ho syst\u00e9mov\u00e9ho nedostatku zubn\u00edch l\u00e9ka\u0159\u016f v\u00a0regionu.<\/p>\n

\u201eV\u00fdznamn\u00e1 \u010d\u00e1st pacient\u016f, kte\u0159\u00ed p\u0159ich\u00e1zej\u00ed na pohotovost, nem\u00e1 v\u00a0danou chv\u00edli k\u00a0dispozici sv\u00e9ho registruj\u00edc\u00edho stomatologa\u00a0\u2013 a\u0165 u\u017e z\u00a0d\u016fvodu dovolen\u00fdch, kapacitn\u00edho vy\u010derp\u00e1n\u00ed ordinac\u00ed nebo proto, \u017ee registruj\u00edc\u00edho l\u00e9ka\u0159e nemaj\u00ed v\u016fbec. Ale pohotovost je ur\u010dena v\u00fdhradn\u011b k\u00a0\u0159e\u0161en\u00ed akutn\u00edch bolestiv\u00fdch stav\u016f, nikoliv jako n\u00e1hrada b\u011b\u017en\u00e9 ambulantn\u00ed p\u00e9\u010de,\u201c uvedl Beran.<\/p>\n

Dodal, \u017ee p\u0159esto se v\u00a0praxi st\u00e1v\u00e1, \u017ee b\u011bhem prvn\u00edch minut po otev\u0159en\u00ed doraz\u00ed ve v\u0161edn\u00ed den na pohotovost 50\u00a0a\u017e 60\u00a0lid\u00ed. \u201eV sobotu, ned\u011bli a\u00a0o sv\u00e1tc\u00edch se pak tento po\u010det a\u017e ztrojn\u00e1sob\u00ed. Kapacita \u010dek\u00e1rny je zhruba 15\u00a0osob. Je fyzicky nemo\u017en\u00e9, aby se v\u00a0prostor\u00e1ch nach\u00e1zeli v\u0161ichni sou\u010dasn\u011b, v\u010detn\u011b tedy jejich doprovodu,\u201c vysv\u011btlil z\u00e1kaz vstupu doprovodu.<\/p>\n

Pohotovost ale nyn\u00ed podle n\u011bj chyst\u00e1 nov\u00fd syst\u00e9m \u010dasov\u00fdch po\u0159adov\u00fdch l\u00edstk\u016f s\u00a0orienta\u010dn\u00edm \u010dasem o\u0161et\u0159en\u00ed. \u201ePacienti mohou mezit\u00edm vy\u010dkat mimo prostory kliniky. V\u00a0t\u011bsn\u00e9 bl\u00edzkosti se nach\u00e1z\u00ed restaura\u010dn\u00ed za\u0159\u00edzen\u00ed, kde lze pohodln\u011b a\u00a0v teple po\u010dkat. Tento organiza\u010dn\u00ed model umo\u017e\u0148uje udr\u017eet provoz bezpe\u010dn\u00fd, hygienicky vyhovuj\u00edc\u00ed a\u00a0z\u00e1rove\u0148 pr\u016fb\u011b\u017en\u011b o\u0161et\u0159ovat pacienty bez p\u0159et\u00ed\u017een\u00ed prostoru,\u201c shrnul Beran. K\u00a0ot\u00e1zce arogantn\u00edch pacient\u016f se nevyj\u00e1d\u0159il.<\/p>\n

Foto: Denisa Dole\u017ealov\u00e1, Novinky<\/p>\n

Na dve\u0159\u00edch ostravsk\u00e9 zubn\u00ed pohotovosti vis\u00ed upozorn\u011bn\u00ed, \u017ee agresivn\u00ed a\u00a0arogantn\u00ed pacienty neo\u0161et\u0159\u00ed.<\/p>\n

Kraj situaci s\u00a0poskytovatelem zubn\u00ed pohotovosti \u0159e\u0161\u00ed<\/p>\n

Mluv\u010d\u00ed Moravskoslezsk\u00e9ho kraje Nikola Birklenov\u00e1 uvedla, \u017ee \u00fa\u0159ad v\u202fsouvislosti s\u202fposkytovatelem zubn\u00ed pohotovosti, spole\u010dnost\u00ed AJNA dental clinic, eviduje pouze jednu st\u00ed\u017enost pacienta. Ta se t\u00fdk\u00e1 \u010dek\u00e1n\u00ed venku v\u00a0mrazu b\u011bhem dezinfek\u010dn\u00ed p\u0159est\u00e1vky, z\u00e1kazu vstupu doprovodu do \u010dek\u00e1rny a\u00a0chyb\u011bj\u00edc\u00edho topen\u00ed ve venkovn\u00edm prostoru. Kraj i\u00a0poskytovatel ji\u017e podle n\u00ed st\u011b\u017eovateli zaslali sv\u00e1 vyj\u00e1d\u0159en\u00ed.<\/p>\n

\u201eRozhodn\u011b kraj odm\u00edt\u00e1, aby komunikace na pohotovosti prob\u00edhala formou v\u00fdhr\u016f\u017eek nebo n\u00e1tlaku. Pokud se takov\u00e9 situace opakuj\u00ed, doporu\u010dujeme pacient\u016fm podat ofici\u00e1ln\u00ed st\u00ed\u017enost, aby je bylo mo\u017en\u00e9 \u0159\u00e1dn\u011b pro\u0161et\u0159it,\u201c upozornila mluv\u010d\u00ed.<\/p>\n

D\u00e1le konstatovala, \u017ee \u00fa\u0159ad rozum\u00ed tomu, \u017ee \u010dekat s\u00a0akutn\u00ed bolest\u00ed venku v\u00a0mrazu je pro pacienty i\u00a0jejich doprovod velmi n\u00e1ro\u010dn\u00e9 a\u00a0rozhodn\u011b to nen\u00ed situace, kterou by kraj pova\u017eoval za ide\u00e1ln\u00ed. \u201eOrdinace ale spl\u0148uje v\u0161echny z\u00e1konn\u00e9 po\u017eadavky na provoz zdravotnick\u00e9ho za\u0159\u00edzen\u00ed, v\u010detn\u011b vybaven\u00ed a\u00a0provozn\u00edho \u0159\u00e1du. Tyto podm\u00ednky byly tak\u00e9 sou\u010d\u00e1st\u00ed ve\u0159ejn\u00e9 zak\u00e1zky,\u201c vysv\u011btlila Birklenov\u00e1.<\/p>\n

Podle n\u00ed kraj nem\u016f\u017ee nad r\u00e1mec z\u00e1konn\u00fdch povinnost\u00ed poskytovateli na\u0159izovat stavebn\u00ed \u00fapravy, roz\u0161\u00ed\u0159en\u00ed \u010dek\u00e1rny nebo jin\u00e1 technick\u00e1 \u0159e\u0161en\u00ed. \u201eKrajsk\u00fd \u00fa\u0159ad p\u0159esto bude s\u00a0poskytovatelem jednat o\u00a0mo\u017enostech, jak podm\u00ednky pro \u010dekaj\u00edc\u00ed pacienty zlep\u0161it,\u201c shrnula krajsk\u00e1 mluv\u010d\u00ed.<\/p>\n

Zubn\u00ed pohotovost v\u00a0Ostrav\u011b<\/p>\n

Zubn\u00ed pohotovost Dental Emergency v\u00a0Ostrav\u011b-V\u00edtkovic\u00edch m\u00e1 od 1.\u00a0ledna otev\u0159eno o\u00a0sv\u00e1tc\u00edch a\u00a0v\u00edkendech u\u017e \u201ejen\u201c od 7\u00a0do 22\u00a0hodin, ve v\u0161edn\u00ed dny pak od 18\u00a0do 23\u00a0hodin. P\u016fvodn\u011b m\u00edvali ve sv\u00e1tky a\u00a0o v\u00edkendech nonstop, ve v\u0161edn\u00ed dny pak od ve\u010dera 18\u00a0hodin do 6\u00a0hodin r\u00e1na.<\/p>\n

Ostrava v\u0161ak i\u00a0po t\u011bchto zm\u011bn\u00e1ch pat\u0159\u00ed k\u00a0m\u011bst\u016fm, kde z\u016fst\u00e1v\u00e1 akutn\u00ed zubn\u00ed p\u00e9\u010de dostupn\u00e1 ve sv\u00e1tky, o\u00a0v\u00edkendech a\u00a0ve\u010derech v\u00a0\u0161ir\u0161\u00edm rozsahu, ne\u017e v\u00a0jin\u00fdch m\u011bstech. D\u016fvodem je to, \u017ee se Moravskoslezsk\u00fd kraj rozhodl doplatit p\u00e9\u010di z\u00a0vlastn\u00edho rozpo\u010dtu.<\/p>\n

<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\u201ePo 70\u00a0minut\u00e1ch \u010dek\u00e1n\u00ed v\u00a0mrazu venku, proto\u017ee byla zrovna dezinfek\u010dn\u00ed p\u0159est\u00e1vka, jsme se kone\u010dn\u011b dostali do tepla \u010dek\u00e1rny. Jen\u017ee…\n","protected":false},"author":2,"featured_media":8890,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[10],"tags":[17,21,743,16,744,2028,5647,18,19,22,342,20,5646],"class_list":["post-8889","post","type-post","status-publish","format-standard","has-post-thumbnail","category-zpravy","tag-headlines","tag-hlavni-udalosti","tag-moravskoslezsky-kraj","tag-news","tag-ostrava","tag-pohotovost","tag-stiznosti","tag-top-news","tag-top-stories","tag-udalosti-dne","tag-zdravotnictvi","tag-zpravy","tag-zubar"],"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts\/8889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/comments?post=8889"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/posts\/8889\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/media\/8890"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/media?parent=8889"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/categories?post=8889"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/cz\/wp-json\/wp\/v2\/tags?post=8889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}