As reported by Inita Kabanova, head of the public relations and marketing department at Rīgas namu pārvaldnieks, an additional verification has been introduced to enhance the security of clients’ personal data.
Two-factor authentication helps protect information, especially in situations where a user’s password may have been compromised. Even if someone knows the password, accessing the account without an additional code from an SMS will be impossible.
In the near future, RNP plans to provide another method for secure authorization — using **Smart-ID**.
## Some Will Need to Confirm Their Phone Number
Clients whose phone numbers were not previously verified in the portal will need to confirm their number upon first use of two-factor authentication.
At this stage, users will also be able to correct any previously entered incorrect phone numbers or add a number if it was not previously entered into the system.
For subsequent logins after entering the password, clients will receive a six-digit code via SMS, which must be provided to complete the authorization.
## The Mobile App Will Continue to Function as Before
The changes do not affect the **RNP** mobile app — clients can continue to use it as before. All main functions of the client portal are available in the app.
Through the portal and mobile app, residents can pay bills, submit meter readings, and request necessary work to be done in their homes.
They can also add tenants, obtain information about the financial status of their building, review details about completed and planned repairs, and receive other information related to building management.
Rīgas namu pārvaldnieks is fully owned by the Riga municipality. In 2025, the company’s turnover amounted to **82.94 million euros**, and profit was **3.1 million euros**.