Since 2007, Vestas has conducted an annual global Customer Loyalty Survey to provide concrete data for an active dialogue with customers, and to measure and improve how we meet our customers’ needs. In September 2024, 1179 customers chose to participate in our annual Customer Loyalty Survey, representing 64% of those invited to participate. This shows a strong commitment to our partnership, and a valuable willingness to engage with us.
Vestas has implemented a feedback process allowing initiation of immediate improvements to start after a survey response is received. In the survey, customers are asked to report on areas that can be improved through cooperation with Vestas. Measuring customer loyalty will continue to be a top priority for Vestas, and we see a clear trend between expressed loyalty and actual willingness to place orders with Vestas.