Q&A for Global Trade Magazine
Answers from Jim Bureau, President & CEO of Loftware
Your 2026 Trends Report highlights the rise of connected supply networks. How are companies using cloud-based labeling to turn upstream supplier complexity into a competitive advantage?
The days of isolated systems and fragmented supplier relationships are over. Supply chains now demand real-time collaboration, especially upstream where minor delays can trigger costly downstream impacts. What we’re seeing is a growing shift toward connected product identification platforms that not only standardize product data and make it accessible across trading partner networks, but allow customers to define specifications once on their side and then automatically be disseminated across their supply chain and then automatically ingested by their trading partners. The result is 100% compliance. This breaks down communication barriers, reduces relabeling, and allows for real time compliance. It also accelerates onboarding new suppliers, which is increasingly critical in today’s dynamic regulatory environments. In fact, 69% of respondents said that sharing label data and standards with trading partners helps their company manage compliance and respond faster to supply chain disruptions. For many of our customers, a connected ecosystem isn’t just an operational improvement; it’s become a strategic asset.
With rising tariffs and geopolitical friction reshaping trade routes, what role does product labeling play in ensuring compliance and adaptability across shifting markets?
When tariffs shift or trade agreements change, companies must pivot quickly, often without the luxury of long planning cycles. Product identification plays a bigger role in that process than many realize. Accurate, up-to-date product and label data in real-time is critical for customs clearance, regulatory audits, and trading partner requirements. If a company is resourcing materials or nearshoring production, connected and collaborative supplier ecosystems enable the seamless sharing of this data across all trading partners in real time. It ensures continuity, compliance, and faster decision-making across all regions. Our report found that 63% of executives at billion-dollar companies struggle to adapt product information to shifting tariff and trade requirements. That’s a gap that a fully connected supplier network directly addresses.
You’ve described a power shift in the supply chain—where data, visibility, and authenticity are becoming differentiators. How are companies leveraging smart packaging and traceability to build trust and resilience?
Consumers and regulators alike expect transparency. Companies are now using smart and connected packaging not only to track products, but to engage customers directly through tools like dynamic QR codes. These labels can be updated in real-time based on location, language, or promotion – and more importantly, they link physical products to trusted digital information. Of the over 400 professionals surveyed, 64% cited enhanced traceability as the top benefit of connected packaging; followed by improved consumer engagement (44%) and compliance (38%).
Autonomous supply chains are a hot topic. Can you walk us through how AI and cloud platforms are being used today to predict disruptions and maintain flow?
Three out of four companies we surveyed are already using SaaS-based labeling platforms for resilience, and many are layering in AI to their operations to reduce errors and respond faster to disruptions. Supply chains have simply become too complex to manage with human oversight alone.
At Loftware, our focus is on practical applications where automated and connected ecosystems deliver tangible results. That includes centralizing product and operational data, reducing errors, and keeping information consistent across global facilities. AI adds value to these tasks by detecting anomalies, such as sudden drops in production volumes or inconsistencies in supplier data, that could signal upstream issues. The goal isn’t full autonomy; it’s about giving teams the visibility and agility to act before small issues become major disruptions.
Looking ahead to 2026, what should business leaders prioritize if they want to build a more agile and future-ready supply chain?
Start with connectivity. Too many organizations still rely on patchwork systems and manual workarounds that can’t scale. Leaders should invest in tools that unify data, standardize processes, and enable real-time collaboration, especially across supplier networks. I believe the future of successful supply chain management will shift from purely transactional to truly collaborative partnerships.
Second, don’t treat compliance as a checkbox. The pace of regulatory changes is not slowing down, and companies need systems that can adapt as rules evolve. And finally, managing product and operational data should not be seen as a back-office task, but as a driver of efficiency, authenticity, and consumer trust. This data is the bridge between digital and physical operations – and it’s more strategic than ever for building agile, future-ready supply chains.