{"id":158312,"date":"2026-09-03T06:42:35","date_gmt":"2026-09-03T06:42:35","guid":{"rendered":"https:\/\/www.europesays.com\/dk\/158312\/"},"modified":"2026-09-03T06:42:35","modified_gmt":"2026-09-03T06:42:35","slug":"dfds-announces-major-changes-after-customer-complaints","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/dk\/158312\/","title":{"rendered":"DFDS announces major changes after customer complaints"},"content":{"rendered":"<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">A ferry company has confirmed several changes following complaints by passengers.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Under DFDS&#8217; new rules, dogs are allowed to stay in cars and riders will not be charged for bringing their bikes on board.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">A DFDS spokesperson said: &#8220;The pet travel policy is being reviewed and will allow for dogs to remain in vehicles whilst travelling on the slower ferry to the UK.&#8221;<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Previously the company had said those taking pets would need to book a designated pet cabin. The company said those who had booked a pet cabin would be refunded upon request.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Bookings for the <a href=\"https:\/\/www.bbc.co.uk\/news\/articles\/cg7zvv444zdo\" class=\"ssrcss-1e0jzsh-InlineLink e1kn3p7n0\" rel=\"nofollow noopener\" target=\"_blank\">new ferry service from March<\/a> between Jersey, France and the UK were put live at the end of January.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">DFDS said day trip pricing and offers to and from France were still &#8220;yet to be released&#8221; but would be &#8220;announced shortly&#8221;.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Ferry bosses are working with The Kennel Club of Jersey to &#8220;establish a set of guidelines&#8221; for passengers bringing their pets onboard &#8220;with the welfare of animals as the highest priority&#8221;.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Caravans are also now available to book online. <\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Follow BBC Jersey on <a href=\"https:\/\/twitter.com\/bbcjersey\" class=\"ssrcss-1e0jzsh-InlineLink e1kn3p7n0\" rel=\"nofollow noopener\" target=\"_blank\">X, external<\/a> and <a href=\"https:\/\/www.facebook.com\/bbcjersey\" class=\"ssrcss-1e0jzsh-InlineLink e1kn3p7n0\" rel=\"nofollow noopener\" target=\"_blank\">Facebook, external<\/a>. Send your story ideas to <a href=\"https:\/\/www.bbc.co.uk\/news\/articles\/mailto:channel.islands@bbc.co.uk\" class=\"ssrcss-1e0jzsh-InlineLink e1kn3p7n0\" rel=\"nofollow noopener\" target=\"_blank\">channel.islands@bbc.co.uk, external<\/a>.<\/p>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"A ferry company has confirmed several changes following complaints by passengers. Under DFDS&#8217; new rules, dogs are allowed&hellip;\n","protected":false},"author":2,"featured_media":158313,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[6052],"tags":[6057],"class_list":["post-158312","post","type-post","status-publish","format-standard","has-post-thumbnail","category-dfds","tag-dfds"],"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@dk\/117205751934129761","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/dk\/wp-json\/wp\/v2\/posts\/158312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/dk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/dk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/dk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/dk\/wp-json\/wp\/v2\/comments?post=158312"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/dk\/wp-json\/wp\/v2\/posts\/158312\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/dk\/wp-json\/wp\/v2\/media\/158313"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/dk\/wp-json\/wp\/v2\/media?parent=158312"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/dk\/wp-json\/wp\/v2\/categories?post=158312"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/dk\/wp-json\/wp\/v2\/tags?post=158312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}