Soome teleoperaator Elisa Grupp andis Soome b\u00f6rsile teada, et 450 t\u00f6\u00f6kohast kuni 400 asub Soomes. M\u00f5istagi tekitas teade k\u00fcsimuse \u00fclej\u00e4\u00e4nud 50 t\u00f6\u00f6koha kohta, eriti kuna Elisa jaekliendi \u00e4ri on koondunud Soome ja Eestisse.<\/p>\n
Elisa Eesti juht Andrus Hiiepuu \u00fctles \u00c4rilehele, et Eesti \u00fcksusele konkreetset arvu ette pole pandud. \u201eElisa Grupp annab t\u00f6\u00f6d enam kui 6700 spetsialistile enam kui 20 riigis ja Eestile ei ole seatud eraldi konkreetseid eesm\u00e4rknumbreid t\u00f6\u00f6tajate arvu v\u00e4hendamiseks,\u201c s\u00f5nas Hiiepuu.<\/p>\n
Ta lisas siiski, et ettev\u00f5te on oma kulut\u00f5husust kasvatanud ja t\u00f6\u00f6tajate arvu v\u00e4hendanud k\u00f5ikidel eelnevatel aastatel ning j\u00e4tkab sellega ka tulevikus.<\/p>\n
Kasumi taga peituvad ohum\u00e4rgid<\/p>\n
Kuigi Elisa Grupi \u00fcldarvud n\u00e4itavad kasvu, ilmneb Elisa kvartaliaruandest ka selgeid ohum\u00e4rke, mis sunnivad kontserni ennetavalt tegutsema.<\/p>\n
Peamine murekoht n\u00e4ib olevat tihenev konkurents Soome mobiilsideturul, mis on hakanud kliente konkurentide juurde viima. Aruande kohaselt suurenes liitumiste voolavus (ingl churn) aastaga m\u00e4rkimisv\u00e4\u00e4rselt, t\u00f5ustes 17,1 protsendilt 22,3 protsendini. Kvartali jooksul v\u00e4henes ka lepinguliste (postpaid) mobiiliklientide arv 20 400 v\u00f5rra.<\/p>\n
Elisa kontserni tegevjuht Topi Manner tunnistas aruandes, et konkurents on eriti tihenenud just odavamate 4G-pakettide segmendis. Kuigi 5G-teenuste ja k\u00fcberturvalisuse lahenduste m\u00fc\u00fck on aidanud mobiilsideteenuste k\u00e4ivet kasvatada, n\u00e4itavad p\u00f5hin\u00e4itajad, et klientide hoidmine ja juurdev\u00f5itmine on muutunud senisest keerulisemaks.<\/p>\n
Elisa on tulevikuplaanides selgelt v\u00e4lja toonud, et tootlikkuse kasvu n\u00e4hakse eelk\u00f5ige tehnoloogias. “Elisa j\u00e4tkab tootlikkust t\u00f5stvaid tegevusi, n\u00e4iteks lisades automatiseerimist ja andmeanal\u00fc\u00fctikat erinevatesse protsessidesse, nagu kliendikohtumised, v\u00f5rguhaldus ja jaotus,” seisab kvartaliaruandes.<\/p>\n
See t\u00e4hendab, et rutiinsemaid \u00fclesandeid nii klienditeeninduses, v\u00f5rguhalduses kui ka m\u00fc\u00fcgiprotsessides v\u00f5tavad \u00fcha enam \u00fcle automatiseeritud s\u00fcsteemid.<\/p>\n
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