KANSAS CITY, Mo. (KCTV) – Long lines and last-minute flight changes at airports aren’t just greeting travelers in the U.S. the same challenges are also issues this summer in Europe.
Flight demand remains high and one issue can quickly put a damper on your entire trip.
There is a rule that few Americans know about, and it protects anyone, regardless of their nationality or citizenship.
It is EU 261. The law protects passengers on flights and awards cash compensation for certain travel delays and cancellations. It also requires airlines to provide food, drinks, and hotel rooms for severe delays.
What is covered
Travelers who are not citizens of the European Union are covered by the law when departing from an EU airport, or arriving at an EU airport on an EU airline.
Travelers are not specifically covered by this law if flying on a US-based or non-EU barrier into Europe, however other laws and rules may apply.
The cash payout applies to flights that arrive at a final destination 3 or more hours late:
Under 1,500 km: Up to $270 (€250)1,500 km – 3,500 km: Up to $430 (€400)Over 3,500 km: Up to $650 (€600)
The law also requires airlines to provide free food, water and access to phone calls while travelers are waiting for a delayed flight. They may also be required to provide hotel accommodations and transport for overnight delays:
2+ hours: For flights under 1,500 km.3+ hours: For flights between 1,500 and 3,500 km.4+ hours: For flights over 3,500 km.
There are exceptions. Airlines are not required to pay if the delay or cancellation was caused by circumstances like severe weather, air traffic control issues or crew sickness, among others.
How to file
Travelers will need the following info to file a claim for reimbursement or compensation:
Have a confirmed ticket and booking reference numberChecked in ON TIME for your flightTraveled on a regular fare, not a reduced fare that is unavailable to the general public (airline employee perks/tickets do not qualify)
Submit your claim through the airline’s claim form on their website. You’ll be asked to fill out the flight details, passenger names and attack documentation. You will also be asked to list what you believe you should be reimbursed for, such as flight or flight and meals.
You can also submit your case to the National Enforcement Body of the EU country where the disruption happened.
Resources like the AirHelp Eligibility Check and European Commission Air Rights Guide will help you confirm your eligibility.
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