Hi everyone,

I just moved into an apartment in Germany and have a Vodafone cable internet contract.

The problem:

I have those ports in the house and I cannot figure out which one is used for internet. Vodafone sent me 2 cables (Ethernet and other one says FQ (ms) – FQ (ms)) and both of those cables don’t fit to any of the above ports.

My questions:

does Vodafone need to send a technician?

Is this usually free for first-time activation, especially in a rental apartment?

Anything specific I should say when contacting Vodafone support?

I’m a bit stuck on how to move forward and would appreciate advice from anyone who’s dealt with this before.



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Melodic_Break7546

6 comments

  1. How about a picture of those cables (both ends) and the back of the router?

    FQMS cables are coaxial though so they go into one of the circles in that triple circle one.

    Question is, a) which one (maybe it only fits one) and b) are you sure those are connected to a box somewhere else in the building (if Vodafone checked your address then probably yes, but there’s always the chance the technicians never got to your flat for some reason)

  4. Hey, telekom technician here, so i know More about the outlet on picture 2 but i am pretty sure that the outlet on the first picture is not suitable for internet at the moment. Vodafone has to send out a technician to switch the outlet to a 3 way. At the moment, you only have the 2 way type which will only give you TV and Radio.

    Edit: it seems that sometimes vodafone is able to send a multimedia connector which adds the internet connector without switching the outlet. Try to contact them.
    Also, DSL with 1&1,O2,Telekom whatever would probably work without additional hassle with the second picture outlet

  5. 1. The fastest widely available Internet in Germany is via tv cable (1000/50 Mbps), around 50 euros. (Some homes and apartment complexes only have free satellite or OTA)

    2. Otherwise, DSL up to 250/50(?)Mbps.

    So, if the cable coax is wired up to a cable provider (in my area it was bought by Vodafone), then you are in luck to feel stuck with the 2010s speeds.

    In most areas, there is fiber to the curbside but with DSL/catv for the last stretch. Otherwise, you need to be happy if you get 50Mbps.

  6. You’ll have to contact vodafone and have them sent a technician to hook up the cable connection. The first outlet has to be switched to one with a data port

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