I had to buy a Probe-Bahncard at the end of last year due to buying a discounted ticket on accident. I immediately cancelled it as described [here](https://www.bahn.de/faq/pk/angebot/bahncard/verwalten). I never received a confirmation of cancellation but the option for cancellation disappeared, so I thought that’d be clear and done.
Today I receive the bill for next year? I call the hotline, explain the problem and ask what’s going on. Apparently, the DB does not have the confirmation "in their system" and I am forced to pay it unless I can send recorded proof of me clicking cancel? What? Guy on the hotline then simply hung up on me.
Anything I can do? I don’t live in Germany and have absolutely no need for a Bahncard lol
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EPSG9271
3 comments
You are unfortunately in a situation where it’s your word against theirs.
You can continue to escalate to their customer support until you get someone who has the authority to waive the debt and hope they believe you when you say that their website glitched. The people on the phone most likely do not have such powers.
Reality check: a reasonable third-party would try again if they didn’t receive a cancellation confirmation, or contact support to ask for a confirmation that the cancellation went through.
Verbraucherzentrale (consumer advocacy) in your local city might be able to help you, unless you can afford a lawyer, then go for that. It’s important to decline any bills and late fees that come in before their deadline expires as long as you’re still legally pursuing this.
After twice sending you the bill for the BahnCard, Deutsche Bahn sends it to a Debt collection Agency and after that – they will tell you they are no longer the party to communicate with and will point you towards the agency for engagement.