{"id":150657,"date":"2025-06-04T05:24:08","date_gmt":"2025-06-04T05:24:08","guid":{"rendered":"https:\/\/www.europesays.com\/fr\/150657\/"},"modified":"2025-06-04T05:24:08","modified_gmt":"2025-06-04T05:24:08","slug":"transports-en-ile-de-france-objets-perdus-reclamations-bientot-un-numero-unique-pour-sinformer","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/fr\/150657\/","title":{"rendered":"Transports en Ile-de-France\u00a0: objets perdus, r\u00e9clamations\u2026 Bient\u00f4t un num\u00e9ro unique pour s\u2019informer"},"content":{"rendered":"<p class=\"paragraph text_align_left\">Un objet oubli\u00e9 dans un bus, un probl\u00e8me avec son abonnement Navigo, une amende que l\u2019on souhaite contester\u2026 Chaque jour, <a href=\"https:\/\/www.leparisien.fr\/info-paris-ile-de-france-oise\/transports\/reseau-de-bus-parisien-ouvert-a-la-concurrence-keolis-et-ratp-cap-idf-pressentis-pour-exploiter-les-trois-premiers-lots-de-lignes-25-10-2024-74FGD6HZ4JCMXIHOBCWIRLWWQ4.php\" target=\"_blank\" rel=\"noreferrer nofollow noopener\">les services clients des op\u00e9rateurs de transports en \u00cele-de-France<\/a> font face \u00e0 des demandes tr\u00e8s vari\u00e9es. Et dans l\u2019ann\u00e9e, ce sont pas moins de 300 000 r\u00e9clamations qui sont trait\u00e9es aupr\u00e8s de six grands centres de relations clients (SNCF, RATP, Keolis, etc.). Mais aussi des services g\u00e9r\u00e9s directement par l\u2019autorit\u00e9 organisatrice, \u00cele-de-France Mobilit\u00e9s, pour les services de billettique Navigo (assur\u00e9s par l\u2019entit\u00e9 Comutitres).<\/p>\n<p class=\"paragraph text_align_left\">Afin de rendre plus lisible cette multitude de services et de formulaires, IDFM a lanc\u00e9 il y a deux ans un vaste programme d\u2019unification. \u00ab Actuellement, il existe 106 num\u00e9ros de t\u00e9l\u00e9phone diff\u00e9rents en \u00cele-de-France pour les services clients. Rien qu\u2019\u00e0 la RATP, nous avons 20 formulaires de contact diff\u00e9rents \u00bb, d\u00e9plore-t-on chez IDFM.<\/p>\n","protected":false},"excerpt":{"rendered":"Un objet oubli\u00e9 dans un bus, un probl\u00e8me avec son abonnement Navigo, une amende que l\u2019on souhaite contester\u2026&hellip;\n","protected":false},"author":2,"featured_media":150658,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1592],"tags":[1111,11,1777,674,1011,27,662,1944,12,626,25,2382],"class_list":{"0":"post-150657","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ile-de-france","8":"tag-actu","9":"tag-actualites","10":"tag-eu","11":"tag-europe","12":"tag-fr","13":"tag-france","14":"tag-ile-de-france","15":"tag-ma-ville","16":"tag-news","17":"tag-paris","18":"tag-republique-francaise","19":"tag-transport-idf-oise"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@fr\/114623431577713226","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/150657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/comments?post=150657"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/150657\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media\/150658"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media?parent=150657"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/categories?post=150657"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/tags?post=150657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}