{"id":160510,"date":"2025-06-08T08:50:10","date_gmt":"2025-06-08T08:50:10","guid":{"rendered":"https:\/\/www.europesays.com\/fr\/160510\/"},"modified":"2025-06-08T08:50:10","modified_gmt":"2025-06-08T08:50:10","slug":"de-8500-a-55-000-emplois-menaces-comment-la-loi-anti-demarchage-telephonique-va-bouleverser-les-centres-dappels","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/fr\/160510\/","title":{"rendered":"De 8500 \u00e0 55.000 emplois menac\u00e9s… Comment la loi anti-d\u00e9marchage t\u00e9l\u00e9phonique va bouleverser les centres d\u2019appels"},"content":{"rendered":"

D\u00c9CRYPTAGE – <\/strong>La loi adopt\u00e9e par le Parlement fin mai inqui\u00e8te les professionnels du secteur, car si certaines entreprises vont pouvoir se r\u00e9organiser, d\u2019autres d\u00e9pendent encore de la prospection t\u00e9l\u00e9phonique pour leurs ventes.<\/p>\n

Les Fran\u00e7ais enfin d\u00e9livr\u00e9s\u00a0du cauchemar du d\u00e9marchage t\u00e9l\u00e9phonique<\/a>\u00a0? Ces appels intempestifs d\u2019entreprises voulant vendre leurs panneaux solaires ou des contrats d\u2019\u00e9nergie seront interdits \u00e0 partir du 11 ao\u00fbt 2026, \u00e0 la faveur d\u2019une loi adopt\u00e9e fin mai par le S\u00e9nat, apr\u00e8s l\u2019Assembl\u00e9e nationale. D\u00e9sormais, il faudra avoir donn\u00e9 son consentement \u00e0 \u00eatre rappel\u00e9, ou \u00eatre en contrat avec l\u2019entreprise en question. Les appels \u00ab\u00e0 froid\u00bb \u00e0 partir de fichiers de num\u00e9ros de t\u00e9l\u00e9phone, \u00e0 des consommateurs qui n\u2019ont rien demand\u00e9, seront impossibles.<\/p>\n

La mesure inqui\u00e8te la fili\u00e8re de la relation client, qui a vivement combattu le projet de loi, en vain. \u00abEnviron 8500 emplois sur les 290.000 du secteur seront touch\u00e9s, dont beaucoup de TPE-PME, souvent install\u00e9s dans des zones d\u00e9sindustrialis\u00e9es\u00bb, avance Caroline Adam, d\u00e9l\u00e9gu\u00e9e g\u00e9n\u00e9rale du SP2C, le Syndicat des professionnels des centres de contact. Son confr\u00e8re Eric Dadian, pr\u00e9sident de l\u2019Association fran\u00e7aise de la relation client (AFRC), \u00e9voque\u2026<\/p>\n

\n Cet article est r\u00e9serv\u00e9 aux abonn\u00e9s. Il vous reste 77% \u00e0 d\u00e9couvrir.\n <\/p>\n

\"Le<\/p>\n

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3,99\u20ac par mois pendant 12 mois. Sans engagement.<\/p>\n

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