{"id":190851,"date":"2025-06-20T11:40:10","date_gmt":"2025-06-20T11:40:10","guid":{"rendered":"https:\/\/www.europesays.com\/fr\/190851\/"},"modified":"2025-06-20T11:40:10","modified_gmt":"2025-06-20T11:40:10","slug":"elle-contacte-la-hotline-le-chatbot-lui-demande-de-patienter-46-millions-de-minutes-soit-88-ans","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/fr\/190851\/","title":{"rendered":"Elle contacte la hotline, le chatbot lui demande de patienter\u2026 46\u00a0millions de minutes (soit 88 ans)"},"content":{"rendered":"<p>Le r\u00e9seau de <a href=\"https:\/\/www.20minutes.fr\/dossier\/sfr\" class=\"color-ultramarine c-link\" rel=\"nofollow noopener\" target=\"_blank\">SFR<\/a> a fait face <a href=\"https:\/\/www.20minutes.fr\/societe\/4158753-20250616-reseau-sfr-touche-importante-panne-lundi\" class=\"color-ultramarine c-link\" rel=\"nofollow noopener\" target=\"_blank\">lundi matin \u00e0 un \u00ab\u00a0incident\u00a0\u00bb technique<\/a>. De nombreux clients de l\u2019op\u00e9rateur ont rencontr\u00e9 des difficult\u00e9s pour se connecter \u00e0 Internet ou passer des appels. Parmi eux, Elise, qui habite \u00e0 Heillecourt, pr\u00e8s de Nancy en <a href=\"https:\/\/www.20minutes.fr\/dossier\/meurthe-et-moselle\" class=\"color-ultramarine c-link\" rel=\"nofollow noopener\" target=\"_blank\">Meurthe-et-Moselle<\/a>.<\/p>\n<\/p>\n<p>Elle a racont\u00e9 \u00e0 <a href=\"https:\/\/www.estrepublicain.fr\/insolite\/2025\/06\/17\/panne-sfr-une-cliente-lorraine-invitee-a-patienter-88-ans\" rel=\"nofollow noopener\" target=\"_blank\" class=\"color-ultramarine c-link\">l\u2019Est R\u00e9publicain<\/a> avoir tent\u00e9 de joindre un conseiller via la messagerie instantan\u00e9e de l\u2019op\u00e9rateur pour obtenir des informations sur cette panne g\u00e9ante.<\/p>\n<p>32.333 jours<\/p>\n<p>Malheureusement, elle \u00e9tait loin d\u2019\u00eatre la seule\u00a0! Elle a racont\u00e9 au quotidien r\u00e9gional que le temps d\u2019attente annonc\u00e9 par le chatbot SFR \u00e9tait de\u2026 46.560.000 minutes. Soit 32.333 jours ou 88 ans et demi. Il ne fallait pas \u00eatre press\u00e9. Heureusement, Elise n\u2019a pas eu besoin d\u2019attendre aussi longtemps puisqu\u2019une partie des services <a href=\"https:\/\/www.20minutes.fr\/societe\/4158753-20250616-reseau-sfr-touche-importante-panne-lundihttps:\/\/www.20minutes.fr\/societe\/4158753-20250616-reseau-sfr-touche-importante-panne-lundi\" class=\"color-ultramarine c-link\" rel=\"nofollow noopener\" target=\"_blank\">a \u00e9t\u00e9 r\u00e9tablie dans l\u2019apr\u00e8s-midi<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Le r\u00e9seau de SFR a fait face lundi matin \u00e0 un \u00ab\u00a0incident\u00a0\u00bb technique. De nombreux clients de l\u2019op\u00e9rateur&hellip;\n","protected":false},"author":2,"featured_media":190852,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[35,33,34,1011,27,142,32001,10899,740,319,963],"class_list":{"0":"post-190851","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-economie","8":"tag-business","9":"tag-economie","10":"tag-economy","11":"tag-fr","12":"tag-france","13":"tag-high-tech","14":"tag-operateurs-telecoms","15":"tag-panne","16":"tag-sfr","17":"tag-telephone","18":"tag-telephonie"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@fr\/114715507017511312","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/190851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/comments?post=190851"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/190851\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media\/190852"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media?parent=190851"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/categories?post=190851"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/tags?post=190851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}