{"id":31178,"date":"2025-04-17T07:58:09","date_gmt":"2025-04-17T07:58:09","guid":{"rendered":"https:\/\/www.europesays.com\/fr\/31178\/"},"modified":"2025-04-17T07:58:09","modified_gmt":"2025-04-17T07:58:09","slug":"allo-mairie-le-service-aux-3000-appels-quotidiens-qui-facilite-la-vie-des-marseillais","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/fr\/31178\/","title":{"rendered":"All\u00f4 mairie, le service aux 3000 appels quotidiens qui \u00ab\u00a0facilite la vie des Marseillais\u00a0\u00bb"},"content":{"rendered":"<p>\u00ab\u00a0All\u00f4 mairie bonjour\u00a0\u00bb. Pas le temps d\u2019avaler un caf\u00e9 ou de se d\u00e9gourdir les jambes, il est 10\u00a0heures du matin et depuis deux heures, Natacha (tous les pr\u00e9noms ont \u00e9t\u00e9 chang\u00e9s) a d\u00e9j\u00e0 r\u00e9pondu \u00e0 une vingtaine d\u2019appels au 30 13, le num\u00e9ro unique pour toutes les demandes qui concernent les services municipaux de Marseille. \u00c0 la fin de la journ\u00e9e, elle aura r\u00e9pondu \u00e0 une centaine de sollicitations en tout genre.<\/p>\n<p>Quand le num\u00e9ro a \u00e9t\u00e9 cr\u00e9\u00e9 en\u00a01998 &#8211; c\u2019\u00e9tait alors le seul service de ce type en France -, les standardistes ne recevaient qu\u2019une centaine de coups de fil par jour. Les t\u00e9l\u00e9phones des 36 op\u00e9rateurs d\u2019All\u00f4 mairie sonnent aujourd\u2019hui 3\u00a0000 fois par jour. Et c\u2019est sans compter sur les 2\u00a0000 autres appels que re\u00e7oivent la trentaine d\u2019autres standardistes, qui r\u00e9orientent les demandes ou peuvent donner des renseignements simples sur les horaires des mus\u00e9es, des piscines ou des biblioth\u00e8ques par exemple \u00e0 l\u2019\u00e9tage au-dessous.<\/p>\n","protected":false},"excerpt":{"rendered":"\u00ab\u00a0All\u00f4 mairie bonjour\u00a0\u00bb. Pas le temps d\u2019avaler un caf\u00e9 ou de se d\u00e9gourdir les jambes, il est 10\u00a0heures&hellip;\n","protected":false},"author":2,"featured_media":31179,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2814],"tags":[17,10640,1111,11,10639,10641,1007,1777,674,1011,27,5415,884,12,882,10642,16,25,3737],"class_list":{"0":"post-31178","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-marseille","8":"tag-17","9":"tag-10640","10":"tag-actu","11":"tag-actualites","12":"tag-allo","13":"tag-appels","14":"tag-aux","15":"tag-eu","16":"tag-europe","17":"tag-fr","18":"tag-france","19":"tag-mairie","20":"tag-marseille","21":"tag-news","22":"tag-provence-alpes-cote-dazur","23":"tag-quotidiens","24":"tag-region","25":"tag-republique-francaise","26":"tag-service"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@fr\/114352246224170026","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/31178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/comments?post=31178"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/31178\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media\/31179"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media?parent=31178"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/categories?post=31178"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/tags?post=31178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}