{"id":334436,"date":"2025-08-21T17:42:11","date_gmt":"2025-08-21T17:42:11","guid":{"rendered":"https:\/\/www.europesays.com\/fr\/334436\/"},"modified":"2025-08-21T17:42:11","modified_gmt":"2025-08-21T17:42:11","slug":"lyon-au-bureau-des-reclamations-de-la-metropole-120-000-demandes-par-an-des-plus-serieuses-aux-plus-loufoques","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/fr\/334436\/","title":{"rendered":"Lyon. Au bureau des r\u00e9clamations de la M\u00e9tropole, 120\u00a0000 demandes par an, des plus s\u00e9rieuses\u2026 aux plus loufoques"},"content":{"rendered":"<p>Le centre d\u2019information et de contact de la M\u00e9tropole de Lyon existe depuis 2012. Si, ces derni\u00e8res ann\u00e9es, ce centre d\u2019appels recevait \u00ab\u00a0entre 200 et 300 appels\u00a0\u00bb par jour ouvrable, les 17 agents comptabilisent d\u00e9sormais \u00ab\u00a0480 demandes\u00a0\u00bb, dont 55\u00a0% de messages re\u00e7us sur la plateforme num\u00e9rique <a href=\"https:\/\/www.toodego.com\/\" target=\"_blank\" rel=\"noopener\">Toodego<\/a> , d\u00e9voile Fr\u00e9d\u00e9ric Couty, responsable du service. Soit la bagatelle de \u00ab\u00a0120\u00a0000 demandes par an\u00a0\u00bb. Une mont\u00e9e en puissance que Laurence Boffet, vice-pr\u00e9sidente (gauche) m\u00e9tropolitaine \u00e0 la Relation aux usagers, attribue \u00e0 une meilleure identification de la M\u00e9tropole et de ses comp\u00e9tences par les citoyens, alors qu\u2019ils passaient syst\u00e9matiquement par les communes auparavant.<\/p>\n<p>Tout probl\u00e8me m\u00e9tropolitain signal\u00e9 est \u00ab\u00a0pouss\u00e9\u00a0\u00bb vers les services concern\u00e9s \u00ab\u00a0qui vont le prendre en charge et le r\u00e9soudre\u00a0\u00bb assure Fr\u00e9d\u00e9ric Couty. Avant qu\u2019un retour ne soit fait aupr\u00e8s de l\u2019usager. Les habitants utilisent-ils le centre d\u2019appels pour d\u00e9verser leur&#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"Le centre d\u2019information et de contact de la M\u00e9tropole de Lyon existe depuis 2012. Si, ces derni\u00e8res ann\u00e9es,&hellip;\n","protected":false},"author":2,"featured_media":334437,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1889],"tags":[1111,11,2430,2757,1777,674,1011,27,1757,3539,2428,2756,12,316,25,2429],"class_list":{"0":"post-334436","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-lyon","8":"tag-actu","9":"tag-actualites","10":"tag-auvergne-rhone-alpes","11":"tag-edition-lyon-villeurbanne","12":"tag-eu","13":"tag-europe","14":"tag-fr","15":"tag-france","16":"tag-insolite","17":"tag-les-ecologistes","18":"tag-lyon","19":"tag-lyon-bassin","20":"tag-news","21":"tag-politique","22":"tag-republique-francaise","23":"tag-rhone"},"share_on_mastodon":{"url":"https:\/\/pubeurope.com\/@fr\/115067993734293734","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/334436","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/comments?post=334436"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/posts\/334436\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media\/334437"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/media?parent=334436"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/categories?post=334436"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/fr\/wp-json\/wp\/v2\/tags?post=334436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}